ED Magedson – Founder
PetSmart820 Paseo Del Rey chula vista, California United States of America
PetSmart in Chula Vista is known to me as a store who, though clearly, and boldly advertised, refuses to price match their "competitors". Last I checked, any store that carries the same product as another would be a competitor. PetSmart management is poorly educated on their policies, and I find it very difficult to believe a company would only match PetCo and their own website. I've been through this in the past with PetSmart. According to PetSmart's customer service, they DO NOT match their own website, but they WILL match any other stores, other than places like Amazon.com or Ebay (which is understandable), however when you step into a store, they will refuse to match any price! I can't simply understand why they say "we match any competitor!" and proudly display this sign behind their checkout area, yet stand in front of it saying that, basically, they are their own competitor. Just to make certain that I wasn't making an a*s of myself while telling them to "get their S*** together", I took it upon myself to AGAIN call their customer service, just to clarify, that I, the CUSTOMER, was correct. In fact, I was. PetSmart basically falsely advertises that they'll match, but they won't. Some PetSmart stores actually know their policy, but others just think they can change the rules depending on what kind of "unhappy because they're stuck at managing a retail store dead end job" kind of manager they have. Either that or theyre discriminating because I don't have an issue with putting my foot down when a business is practicing unfairly...and dishonestly.
This report was posted on Ripoff Report on 12/02/2009 08:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/petsmart/chula-vista-california-91910/petsmart-refusing-to-price-match-even-though-they-advertise-it-chula-vista-california-532644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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