Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1296712

Complaint Review: Petsmart - North Las Vegas Nevada

  • Submitted:
  • Updated:
  • Reported By: Richard — Las Vegas Nevada USA
  • Author Confirmed What's this?
  • Why?
  • Petsmart 1321 W Craig Rd, N Las Vegas North Las Vegas, Nevada USA

Petsmart Store refused to sell me a toy for my cat and said they would destroy it rather than sell it to me. North Las Vegas Nevada

*UPDATE EX-employee responds: Such an exaggeration

*General Comment: Ignorant much??

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

This is what happened tonight at their store. As you may be aware my cat Star (20yrs old) passed away this past week, well my other cat Meka who is 5 years old and basically has known Star to be her mother since she was rescued at a couple weeks old has been sad and wanting more of my attention.


I thought I would go to PetSmart where I have been shopping for over 20 years to get a certain toy that Meka likes to cheer her up a bit. I went to the toy isle and found the toy that she likes and went to the checkout to purchase it. Well when the clerk scanned it the price came up for .01 (a penny) I laugh as I know it was a miss price, she told me she could not sell it with asking her supervisor as it seemed miss priced. I said that was fine as I would pay the real price as it seemed it was an error and laughed it off. When the supervisor “Albert” checked it he said it was miss priced and he could not sell it to me and to get something else, I explained that my cat likes only that type not the others on the shelf and I would pay whatever the real price was but that was the last one and I wanted it. He said he could not look the price up or sell it to me, and then said he was actually going to destroy it. I asked him if he really would destroy it rather than sell it to me and he said yes.

When I got home I looked the item up and to my surprise it is actually advertised for .01 limited supply at that store, when I called customer service they said they would take a complaint, I don’t have time to tell you what a run around I got. 
I will never shop there again and I hope no one experiences what I did; they would rather destroy the only toy that my cat would play with rather than sell it to me. Here is the ad and I also got a picture of the employee holding the toy in the store, the same toy that customer service says they were out of stock. PetSmart advertises that they care about our pets, but clearly this store does not care.

 

 

This report was posted on Ripoff Report on 03/29/2016 11:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/petsmart/north-las-vegas-nevada-89032/petsmart-store-refused-to-sell-me-a-toy-for-my-cat-and-said-they-would-destroy-it-rather-1296712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE EX-employee responds

Such an exaggeration

AUTHOR: elizabethS - ()

POSTED: Wednesday, June 22, 2016

 As a former petsmart employee, I can tell you that if something comes up at $0.01 when scanned then they can't sell it. End of story. It was NOT a pricing error, as you seem to think, it was simply not being sold by the store anymore. They can't sell it to you because it literally is no longer in their system. Yes it's ridiculous they have to destroy it, but that's the company policy and there's nothing the store employees can do about it. They weren't refusing to sell you it because they didn't want to find the proper price, or whatever ridiculous reasons you think they refused, it's simply because it's not allowed.

Respond to this report!
What's this?

#1 General Comment

Ignorant much??

AUTHOR: Tyg - (USA)

POSTED: Wednesday, March 30, 2016

 It OBVIOUS that YOU dont care about other ppl or thier jobs in defference to YOUR CAT!!!! Im 100% sure that ppl like YOU never see beyond thier PETTY and TRITE demands. They COULD NOT sell it to you without putting thier job at risk. See EVERY company out there has a section called LP or LOSS PREVENTION. Thier job is to ensure that the employees are NOT stealing and NOT selling items and pocketing the cash. Selling a item at .01 is a GIANT RED FLAG!!!!!! So if they had sold you that item THEY would have been putting thier jobs at risk all because your cat NEEDS one specific toy. The ppl there are correct that thier companies policy on penny items is to destroy them. Because THAT is what is expected of them by thier company. Awful nice of you to basically LIE due solely to YOUR ignorance.

YOU have twisted the truth to make yourself look like a victim but the REALITY is that those employees DID THIER JOB!!!! As perscribed by the company who pays them!!1 YOU HAVE NOT BEEN RIPPED OFF!!!! In the TYPICAL ignorant fashion YOU HAVE ASSUMED and in doing so put yourself at risk for a defamation lawsuit. YOU have willingly and with malice CHOSEN to post what amounts to a TWISTED story of employees DOING THIER JOB!!!! YOUR CAT is NOT going to know the difference in WHICH toy you get, its just going to be happy YOU are playing with it. Yet again ANOTHER consumer who is willing to LIE to get something for NOTHING and ALL due to YOUR IGNORANCE!!!! How does it feel knowing that YOU have posted LIES?? How does it feel to DEFAME innocent people all because YOU are such a SOUR person?? We get it, your old cat died, THAT doesnt give YOU the right to bash INNOCENT ppl all because YOU DIDNT GET YOUR WAY!!!

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now