Pflugerville Wellness Center Chiropractor Pflugerville, Texas

This incident occurred in September 2012, under previous ownership.  Ownership has changed since then (November 2012), so the report is not associated with the practices of Pflugerville Wellness Center now.  However, since the name of the clinic remains the same, I feel like we should address the issue.

The original report was not being specific enough, mainly:

1) Does this individual use insurance?  Sometimes patient shows up with an insurance card thinking all they're responsible for is co-pay, when in fact they have an out-of-pocket deductible to meet before insurance kicks in, and the bill sent might rerepsent the amount of the deductible insurance is not responsible for, then it becomes patient responsibility.

2) If patient does not have insurance, we charage a flat fee at the time of service, and we do not bill patient afterwards.  Plus, $95 is not an usual amount charged.

3) We don't charge patients for filling out questionnaires.  Questionnaires are an essential part of clinical documentation but is not something to be billed.  I doubt on the bill to this patient it states "questionnaire fee".  Probably an exam, but nothing is sure until we see the actual bill. 

Like mentioned above, we can guess all we want, but that happened before the current ownership takes over, and the current ownership has no knowledge of this incident until now.  It is truly unfortunate a misunderstanding or miscommunication like this happened; we hold customer satisfaction as top priority, and the current ownership will be glad to work with this person to get more information about this incident and resolve the issue.