Report: #1346554

Complaint Review: PGT Industries

  • Submitted: Thu, December 29, 2016
  • Updated: Thu, December 29, 2016
  • Reported By: ViresEtHonestas — Cape Coral Florida United States of America
  • PGT Industries
    1070 Technology Dr.
    North Venice, Florida
    USA

PGT Industries "Best windows" - zero lifetime warranty North Venice Florida

Show customers why they should trust your business over your competitors...

I am a Florida home owner and replaced all my windows less than two years ago with their DH2760 series supposedly the "best" impact money can buy with lifetime warranty.

I have selected this company based on Home Depot sales recommendations and other positive reviews on the internet, and never the less to support local businesses in Florida, what a mistake!

I started to have trouble in the very beginning with the knobs that spring back and are holding the screens in place. They simply seize due to weather conditions, and lately start braking. Once they brake, it becomes impossible to remove the screens in order to clean the windows on the outside. Also it takes a couple trials to close the windows shut in a locked position.

So I decided to look for these screen knobs in Home Depot (they sell and install PGT), but they don't have them. [continued below]....
..... Next, I called the manufacturer hoping that they will honor the "lifetime warranty". Wishful thinking: 30 minutes on hold for service department, then hung up on me; called back 15 minutes on hold, then finally I asked for a manager that promised a call back from service department, did not happen.

My advice to all US consumers: considering PGT windows, think again: call their customer service first and learn about how they treat their customers, empty call-back promises.

"Best windows" with zero lifetime warranty and zero customer service.

PGT Industries - never again!!! 
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This report was posted on Ripoff Report on 12/29/2016 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pgt-industries/north-venice-florida-34275/pgt-industries-best-windows-zero-lifetime-warranty-north-venice-florida-1346554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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