Report: #763936

Complaint Review: Pharmacy RX One

  • Submitted: Thu, August 11, 2011
  • Updated: Thu, August 11, 2011
  • Reported By: Discouraged — Sequim Washington United States of America
  • Pharmacy RX One
    144-A W Seymour St., Vancouver BC V6B 6J3 Canada
    Vancouver, British Columbia
    United States of America

Pharmacy RX One , Never received order. Made excuses. Blamed post office, customs, pharmacy. Says from Canada but product coming from India? Vancouver, British Columbia

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On June 25, 2011 I placed an order with Pharmacy RX One which is located in Canada. I received a Registered Mail tracking number from them. All seemed official. When I entered the registered mail number into USPS, it came up that the order was in INDIA to be shipped which the website says can take up to 21 days to receive. When I called their customer service number about 15 days later to find out the status of the order, they told me to be patient and I should wait 21 days and they don't count holidays or weekends as shipping dates. So, I continued to wait and counted on my calendar what would be 21 days from THEIR shipping date. Called them and they said it's the post office's fault. Called them again and they said the order is held up in "customs". My husband called them on another day and they promised to ship the order using EXPRESS MAIL and that we will receive the order on August 11, 2011.  Keep in mind they didn't even send me a new tracking number for USPS Express Mail.  They told me to call them back to get the tracking number from them. When I did they told me they will email it to me. They emailed me the Registered Mail tracking number. When I checked on the registered mail tracking number, it didn't exist anymore. When I wrote back to them, they wrote to me saying they still have to get the number from the Pharmacy.  Keep in mind, the order is supposed to show up on August 11 according to them, and they still had NO tracking  number for me. Here it is, August 11, 2011 and have not received my order. It's almost two months since I placed the order and all I've received is a run around, excuses, false promises, and to find out that the item isn't even from Canada, but from INDIA!  I want my money back! I wrote to them requesting a refund and made them aware I'd be reporting them to Rip Off Report.  :-(  I'm so tired of the run around!
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This report was posted on Ripoff Report on 08/11/2011 04:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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