PHH MORTGAGE SERVICE CENTER NOT REFUNDING ESCROW FUNDS MT. LAUREL New Jersey

I paid of the loan me and my husband had with PHH on January 2016 with the funds from my husband's life insurance policy.  I contacted PHH reguading the escrow account that was tied to the account and they stated that they would send a check right out with the funds that were left, just of 700.00.

In February I get the check and it was in both my and my late husband's name.  Which by this point his accounts have been closed and we did not have a joint account together.  I called PHH about the check and that I could not cash the check as it was in both of our names.  They requested yet another death certificate and a letter stating that I needed the check just in my name.  I mailed the requested informating certified, like my husband did our payments as they had a tendency to lose our payments.

Four weeks have gone by and I called them again reguarding the escrow account.  They stated that they have not recieved the information, I stated, yes you did, it was recieved on March 8, 2016 as I have the return reciept signed and dated.  They asked me to fax the letter and deathcertificate to their special loan office.  I faxed the information and waited till monday to call them.  They stated that they recieved the information and I will get a check in 7 to 10 days.

I got the check, guess what?  It is still in both of our names.  I called back to PHH escrow department and spoke to a supervisor Joseinego who stated that I need to call back on Thursday to let him have time to investicate the matter.  I know 700.00 is not much money to most people, but I am 80 years old and that money could help me pay off his debts and funeral expense. 

So I am doing my part.  Warning people to stay away from this company.  Far far away.