• Report: #432364
Complaint Review:

Phillips Lifeline

  • Submitted: Mon, March 09, 2009
  • Updated: Mon, March 09, 2009

  • Reported By:Smyrna Tennessee
Phillips Lifeline
Boston, Massachusetts U.S.A.

Phillips Lifeline Erroneous billing; continuing to bill after equipment returned and final bill for overpayment received by me Boston Massachusetts

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After using Phillips Lifeline for almost two years for my Mother, we had to discontinue due to cost. We stopped the service, returned the equipment and FINALLY got a check for the overpayments from her checking account made during processing and return of the equipment. But Phillips Lifeline, Boston, MA, continue to bill through my Mother's checking account!

I have made numerous calls to the 800# requesting help and reimbursement for the 3-4 payments that are NOW due my Mother, and have even had my bank stop the auto withdrawals, but Phillips Lifeline continue to automatically take out a monthly payment! Is this not illegal??!! Those reps taking our phone calls tell us they will have someone call back or "check into it", but no one taking the calls can fix the problem. And no one ever calls us back to resolve!

Smyrna, Tennessee

This report was posted on Ripoff Report on 03/09/2009 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/phillips-lifeline/boston-massachusetts-02298-1009/phillips-lifeline-erroneous-billing-continuing-to-bill-after-equipment-returned-and-final-432364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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