Phillips Respironics Phillips Respironics Nuance Pro Disintegrates Nationwide

Phillips Respironics Nuance Pro Disintegrates

I have a Phillips Respironics Nuance Pro. I have had it for 4 months (since 4/24/14).

Last night the foam headband disintegrated. I left the gear on my night stand on Wednesday night (8/20/14), it was fine. When I picked it up on Thursday night the foam headband was all slimy. I have no idea what the problem is, but it cannot be cleaned. Fortunately, I had an old mask of another brand in my emergency supplies.

I talked to Lincare, my local supplier, and they can't or won't do anything because Medicare only allows replacement every 6 months. I talked to Phillips, and they say they can't do anything because the warranty is only 3 months. I filed a complaint; #305631687. They want me to go back to talk to Lincare.

I am totally dissatisfied with both Lincare and Phillips. It looks like the only way I can get some service is by raising h*** on the Internet and reporting it to medicare as defective equipment. That's not how it should be if either Phillips or Lincare were reputable companies.