• Report: #828599
Complaint Review:

Phone People

  • Submitted: Wed, January 25, 2012
  • Updated: Wed, January 25, 2012

  • Reported By: aedan — valley village California United States of America
Phone People
Internet United States of America

Phone People They agreed to refund a $25 fee that shouldn't have been charged. When it wasn't refunded, I was then told they would not refund the fee. Internet, Internet

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On November 26, 2011 I sent in a disconnect request to PhonePeople. The middle of December my card was charged for the December service fee. When I called to have the fee reversed I was told that they require a 15 day notice. On January 3, 2012 PhonePeople charged my card an additional $25. When I called they said it was a late fee because they couldn't charge card my card at the beginning of December. I explained that I didn't know they would charge my card in December so I didn't have the funds available at the 1st of the month. The customer service rep said he would reverse the charge.

On Jan 25 I noticed the credit had not been issued. When I called again, I was told the charge is valid and would not be refunded.

This report was posted on Ripoff Report on 01/25/2012 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/phone-people/internet/phone-people-they-agreed-to-refund-a-25-fee-that-shouldnt-have-been-charged-when-it-wa-828599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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