Report: #863303

Complaint Review:

  • Submitted: Tue, April 03, 2012
  • Updated: Tue, April 03, 2012
  • Reported By: McMan — Bogart Georgia United States of America

    United States of America Asurion metro store says 'no hassles- but company is one big hassle', Internet

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I have had good results with Asurion when I was with T-moble. Now with MetroPCS that is no longer the case. With T-moble all I had to do was call or go on line and a replacement phone was over nighted to me.  However with MetroPCS I was told to "go to the store with a gov. approved picture Id and appropriate paperwork". I think they called it an affidavit. Then send in the paperwork and they'd email me to let me know what "they decided"!

We went around and around and I demanded to be transfered to a superior. A Claims Specialist. She decided to wave the paperwork and send me a replacement overnight. She was very professional and understanding.
What a headache! Can anyone say high blood pressure. They did say this was MetroPCS's policy.
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This report was posted on Ripoff Report on 04/03/2012 12:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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