• Report: #826428
Complaint Review:


  • Submitted: Sat, January 21, 2012
  • Updated: Sat, January 21, 2012

  • Reported By: Mia3566 — Burbank California U.S.A.
Internet United States of America

Phoneclaim.com Asurion Worst customer service, you will NEVER get your refund Internet, Internet

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I rarely complain, unless the service is off the wall  bad. Well, phoneclaim.com aka Asurion is a joke of a company and needs to ber shut down.  A few weeks ago, I thought I lost my phone. I called Asurion (T-Mobile's cell phone insurance company) for a new phone. They charged me $130 for the deductible (even though they charge me for insurance every month). Fine. 

A few days later, a good somaritan found my phone and returned it to me.  I called Asurion (multiple times) to let them know. I refused the package (as suggested by many agents there-I have names) and called them for a refund.  Needless to say, I still haven't received my money.  Basically, the company charges you for a phone no matter what. -it's robbery and a complete ripoff. The agents on the phone were polite, but getting your money back is mission impossible. What a shady operation.  They take your money w/o providing you a service/product. FYI I read online that  you may be able to get a refund if you email you the CEO directly.  Wow!! Does a consumer have to go that far just to get their own money back?-Straight out thieves.  Company needs to be sued/upper mgmt needs to be fired.

This report was posted on Ripoff Report on 01/21/2012 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/phoneclaimcom/internet/phoneclaimcom-asurion-worst-customer-service-you-will-never-get-your-refund-internet-i-826428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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