Complaint Review: PhonePeople - Phone People - San Diego California
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- Author Confirmed
- PhonePeople - Phone People P.O. Box 22500 San Diego, California U.S.A.
- Phone: 800-510-5500
- Web:
- Category: Telephone Companies
PhonePeople - Phone People 1800 service from H*LL San Diego California
*UPDATE Employee: PhonePeople is Happy to Help, Contact Us Directly.
Show customers why they should trust your business over your competitors...
They are TERRIBLE!!
They failed to direct my toll free number to the number I requested--who knows where my clients are calling to.
I'm getting weird calls from Ohio. People are responding to a recording they hear when they answer their phones saying that they need to call my number b/c its urgent.
They are SO hard to get a hold of. I have a crick in my neck from having to be on hold for so long.
I'm so so upset. If you care about your business at all, please sign up with another service.
Disgruntled
Sherman Oaks, California
U.S.A.
This report was posted on Ripoff Report on 04/16/2009 03:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phonepeople-phone-people/san-diego-california-92192/phonepeople-phone-people-1800-service-from-hll-san-diego-california-444189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
PhonePeople is Happy to Help, Contact Us Directly.
AUTHOR: Pphc - (U.S.A.)
SUBMITTED: Wednesday, April 29, 2009
We are happy to assist in resolving any problems you may be having with our service. Our customer support team is available from 5am-7pm PST M-F and also on weekends. You can reach us by phone at 1-800-510-5500 or by email from our website. Please note that because our customers' time is important to us, if call volume is high you may be transferred to voice mail. If leaving a message or sending an email, you can expect a response within 1 business day. As a customer you also have the additional option of opening up a support case via our Online Control Panel & Support Center.
Call forwarding is controlled by the customer and can be changed at anytime by logging in to the Online Control Panel & Support Center.
With regard to calls to the toll free number; numbers are constantly being recycled back to SMS/800 (the agency that assigns numbers to RespOrgs) much like a cell phone or even home number. Any pre-existing advertising or messaging associated with that number can result in calls. Unfortunately this is beyond our control. We offer customers the unique opportunity to select the toll free number associated with their service from our website directly. These numbers are provided directly from the National Database.
We apologize for any issues that may have resulted in problems with your service and look forward to resolving them in anyway we can.
Ron K.
Marketing Manager
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