Report: #1048189

Complaint Review: Picstar llc

  • Submitted: Fri, May 03, 2013
  • Updated: Fri, May 03, 2013
  • Reported By: anonymous10 — Los angeles California
  • Picstar llc
    925 B Street.
    San diego, California

Picstar llc They will take your money and run San diego California

*REBUTTAL Owner of company: Misrepresentation and Defamatory

Show customers why they should trust your business over your competitors...

This company will take your mopney and run. They will make faulse promises and never deliver what they say they will do. They have no idea on how to do marketing. all they know how to do is charge your card without your permission. whatever you do do not go with these guys.

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This report was posted on Ripoff Report on 05/03/2013 10:09 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Misrepresentation and Defamatory

AUTHOR: Picstar LLC - ()

For the client above to pronounce our company and service as fraud is defamatory.   He provided us signed authorization to charge his credit card for services, and acknowledged and agreed to the particulars of the service.  Further, he was informed via phone and email, how both SEO and PPC work.  He was also provided weekly reports throughout the short time frame we ran his campaign. 

Ultimately the results his company experienced is due to the limitations he imposed on his own campaign.

First off, he was a client for a mere 1 ½ months. 

The nature of SEO requires a commitment of 3 to 6 months in order for efforts to be recognized by the Search engines, and indexed as relevant search results.  This fact was explained to the client on numerous occasions.

Our policy is whitehat, legitimate methods to build relevancy and quality results.  The client’s impatience with legitimate methods is indicative he hoped we would game the system.  It should be noted, that by doing so, will impact any SEO efforts negatively and blacklist your business site from Search Engines completely.  Which again, was explained to the client.

Regarding his PPC campaign, the client authorized a 600/month spend, which equates to $20/day.   In this case, PPC results will be limited due to the budget.  He was informed of this budget limitation but still authorized us to go ahead. 

We provided all keywords with a thorough analysis of the estimated cost and their competitiveness.  Each step was authorized by the client before going live.  Reports were provided, and also available on his analytics account.  His campaign was fully transparent, and evidence of work completed was always provided. 

Yet, even with the low daily spend, we still were able to achieve incredible traffic results considering the limitation.  Unfortunately, the client was unable to convert the prospects through is website, and therefore blamed our service as the cause.

It’s obvious the client expected overnight results, and failed to realize his own lack of commitment to marketing.  His need to place blame unfortunately falls on our shoulders.  However I find it unduly for him to defame our company and threaten legal action, when he did not allow the SEO to mature, and limited his own PPC efforts.

All the above can be verified through reports, emails and signed documentation. Please take the time to contact us, so we may provide an extensive list of references who will dispute this person’s claims. 

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