ED Magedson – Founder
PictureMe Portrait Studios (Inside WalMart)17030 US HWY 441 Mount Dora, Florida United States of America
I went to Pictureme Portrait Studios in Wal-Mart to have some pictures taken for me to use in marketing materials. I am a realtor and need Hi Resolution photos for signs and other marketing stuff. They sell a Hi Resolution photo CD with copyright release for $119.99 ($128.39 with tax). When I got the CD home, the pictures were between 200 and 300KB (No where close to "Hi Resolution"). I was told by the graphic artist I am working with that Hi Resolution photos start at 3MB and go up from there. NOTE: Before I purchased, I told the clerk what I needed the photos for and specifically that they needed to be large file size high resolution photos. She said, "The cover says they are hi resolution, I don't know how large they are, but they would'nt sell them that way if they were'nt hi resolution". So I called the studio. They told me to bring in the CD and the receipt and they would make a new CD. They did, when I got it home, it was the same file size as before.
I called again, waited on hold 15 minutes, and was told I would receive a call back. 3 days later I called again (waited 15 minutes) and was told I would receive a call back from the district manager. Well, the pictures were taken on 8/5/09, today is 8/28/09, I still have not received a call back. I called again, waited another 15 minutes and was told I will receive a call back from the district manager. Same run around as before. NEVER NEVER BUY FROM PICTUREME PORTRAIT STUDIOS!!! Pictureme Portrait Studios has the worst customer service I have ever dealt with... Comcast comes close, but pictureme portrait studios takes the cake for the worst customer serivce on the planet. I beg you, please do not buy from them under any circumstances. Pictureme Portrait studios has the most horrible customer service on the planet. I hope they go out of business soon, or that Wal-mart evicts them for leaving such a bitter taste in the mouth of Wal-mart's customers. So far I have waisted 3 trips to the store, and over 1.5 hours on the phone (45 minutes listening to elevater music before reaching a live person). It is no worth it! Don't use Pictureme Portrait Studios, no matter what.
This report was posted on Ripoff Report on 08/28/2009 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pictureme-portrait-studios-inside-walmart/mount-dora-florida-32757/pictureme-portrait-studios-inside-walmart-misrepresentation-of-product-mount-dora-f-486554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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