This company charges your account without authorization. --- Beware --- while I was speaking with their billing and customer service department about charges that I did not authorize --- the company sent another charge through. I spoke with my bank and was told that the company had multiple attempts trying to charge my account.
In May 2012, upon ordering the 9.95 Speak Spanish in just 10 days program, I contacted the company via their 800 number and told them I could not afford to get multiple shipments. I was not in a position to authorize any repetitive billing program. I was assured that this would not happen. However, on August 8, 2012 I received a very nice box with more language CDs from the company. I contacted the company via e-mail and informed them that I did not authorize the shipment or sign up for their program. I further explained that I was not in any financial position to accept the program.
September 18, 2012 after I received a deposit into my account of $184.00, the company charged my account 64.00. I contacted the company using the 866-774-4754 number and spent over 45 minuntes on the phone being transferred from one person to another. I explained that I could not afford the charge and to please refund the charge back to my account. The customer service billing department informed me that they would have to open an investigation and that this investigation would take 15-30 days to complete. I told Benny, the customer service representative, that I could not afford the charge and would need to contact my bank. I had contacted the company in May via phone and in August via e-mail. She was not very polite and indicated that I authorized something I am absolutely certain I would not have knowingly done.
I contacted my bank and explained the situation. When the bank representative looked up the charges she told me the company had just charged another $64.00 at 2:20 p.m. -- while I was on the phone with the company, the company's billing department was authorizing another charge. So a charge on September 19, 2012 for $64.00 and another charge on today, September 21, 2012. Further, my bank told me that this company had made several attempts to charge my account over the last few months, however, fortunately (or unfortunately), I did not have any money in the account.
Here is the Debit listing.
DEBIT / STR*LEARN SPANSH L 866-7744754 PA auth# 980865 09-18-12 $ -64.00
So, without my authorization, the company enrolled me into their program and then attempted to charge my account several times. I paid $9.95 and within less than 3 days another $128.00 has been charged to my account. I read the other complaints about Pimsleur and STR*Learn Spanish billing company. I think it will be best to close my account and reopen another account so that I am not subject to this -- obvious -- on going fight.