Report: #1006978

Complaint Review: Pinnacle Automotive Protection

  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013
  • Reported By: sindee — new orleans Louisiana United States of America
  • Pinnacle Automotive Protection
    103 North Main Street
    Dupo, Illinois
    United States of America

Pinnacle Automotive Protection I anted to cancell coverage after two weeks. Company made an unauthorized charge to my Visa card for payment. Called company, a supervisor named Brad belittle me over the phone when I told him I no l Dupo, Illinois

*UPDATE Employee ..inside information: Rebuttal to complaint #1006978

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I heard a commercial on the radio driving home from work about car warranty.  I decided to call.  The salesman was so nice and polite.  I authorized the company to charge the down payment of $149.00 to be applied to my visa.  Monthly installments notices would be sent to me to pay.

A week later or so later, I decided I really could not afford the premium.  I called the office and my salesman answer the phone.  He is very good in his job. He talked and talked and told me he could  lower my monthly premiums.  I said okay.

But,  after I hung up, I decided I have no chance against the people when trying to cancel this coverage.  They well trained in how to persuade you.  So I decided I would not pay the monthly installment and my coverage would be cancelled.

But, to my surprise, the had charged the installment to my Visa without my permission.  I called today inquire about this charge and to cancel my coverage.  I thought I was prepared because of the first attempt to cancel.  But I was wrong.

A supervisor named Brad spoke to me.  I let him talk then I said I want to cancel.  I do not want the coverage.  He asked me why.  I repeated my previous statement.  He said I would be sorry when the transmission goes out on my vehicle.  i said let me be sorry.

He proceeded to tell me he lower my premium even lower if this was a financial problem.  i repeat my previous statement again.  At this point he started yelling at me and trying to talk over me.

He accused me of filing a claim and now want to cancel.  I told him I have not file a claim. Then he asked me very sarcastically, Why did you apply for the coverage in the first place?  Finally, after spending over thirty minutes on the phone, he finally told me I had to send a signed cancellation letter  and an odometer statement and if would take six to eight weeks to received a refund if any.
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Updates & Rebuttals


#1 UPDATE Employee ..inside information

Rebuttal to complaint #1006978

AUTHOR: Pinnacle Automotive - ()

Our goal at Pinnacle Automotive Protection Inc. is to provide consumers with affordable, mechanical break-down coverage for their vehicle(s). We work diligently as a marketer/broker on behalf of consumers with the contract administrators and obligors.

After reviewing the facts surrounding Ms. Nolan’s service contract, it appears certain statements made by Ms. Nolan are not consistent with our records.

 For example, Ms. Nolan states an unauthorized payment was drawn from her account after her request to cancel was received. According to company records the only payments drawn were authorized by Ms. Nolan. The payment company records confirm the only payments drawn from her account were in December 2012 and January 2013. The request to cancel from Ms. Nolan was received February 2013.

 Pinnacle Automotive Protection Inc. has confirmed Ms. Nolan did receive the refund per the terms and conditions of her service contract.

 Thank you.

Andrew Shoemaker
Retentions Manager

800.376.5553  x173

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