Complaint Review: Pinnacle Automotive Protection
- Pinnacle Automotive Protection
103 North Main Street
United States of America
- Phone: 888-518-6738
- Category: Auto Warranty
Pinnacle Automotive Protection I anted to cancell coverage after two weeks. Company made an unauthorized charge to my Visa card for payment. Called company, a supervisor named Brad belittle me over the phone when I told him I no l Dupo, Illinois
*UPDATE Employee ..inside information: Rebuttal to complaint #1006978
A week later or so later, I decided I really could not afford the premium. I called the office and my salesman answer the phone. He is very good in his job. He talked and talked and told me he could lower my monthly premiums. I said okay.
But, after I hung up, I decided I have no chance against the people when trying to cancel this coverage. They well trained in how to persuade you. So I decided I would not pay the monthly installment and my coverage would be cancelled.
But, to my surprise, the had charged the installment to my Visa without my permission. I called today inquire about this charge and to cancel my coverage. I thought I was prepared because of the first attempt to cancel. But I was wrong.
A supervisor named Brad spoke to me. I let him talk then I said I want to cancel. I do not want the coverage. He asked me why. I repeated my previous statement. He said I would be sorry when the transmission goes out on my vehicle. i said let me be sorry.
He proceeded to tell me he lower my premium even lower if this was a financial problem. i repeat my previous statement again. At this point he started yelling at me and trying to talk over me.
He accused me of filing a claim and now want to cancel. I told him I have not file a claim. Then he asked me very sarcastically, Why did you apply for the coverage in the first place? Finally, after spending over thirty minutes on the phone, he finally told me I had to send a signed cancellation letter and an odometer statement and if would take six to eight weeks to received a refund if any.
This report was posted on Ripoff Report on 01/31/2013 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pinnacle-automotive-protection/dupo-illinois-62239/pinnacle-automotive-protection-i-anted-to-cancell-coverage-after-two-weeks-company-made-1006978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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