• Report: #246814
Complaint Review:

Pinnacle Nissan

  • Submitted: Fri, May 04, 2007
  • Updated: Wed, May 09, 2007

  • Reported By:Apache Junction Arizona
Pinnacle Nissan
7601 E. Frank Lloyd Wright Blvd Scottsdale, Arizona U.S.A.

Pinnacle Nissan Another victim of Pinnacle Nissan - law violator with higly deceitful tactics! Scottsdale Arizona

*Author of original report: Car dealerships are always out to screw you!

*Consumer Suggestion: SCREW the BBB!

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On 4/27/07 I arrived at Pinnacle Nissan to purchase a used 2005 Toyota Prius that was advertised on the internet. The advertised price was $18880.00. Upon my first exterior inspection of the vehicle, I noticed the antenna had been partially ripped off the roof. I immediately expressed my concern to my salesman. I was told that it was a maximum $50 repair that would be compensated for in my trade in value. When I proceeded to ask how that could've been missed in the "thorough inspection" of all used cars on Pinnacle's lot, I was told that it was an easy oversight because they were too busy making sure the mechanics were sound.

I then proceeded to test drive the vehicle. There were warranty papers that covered the right side of the windshield. I didn't feel my view was obstructed, therefore I didn't mention anything about it. The car appeared to handle well during the test drive.

Upon returning, we started the purchase talk. Again, I was reminded about what a substantial company Pinnacle Nissan was and how they always stand behind their vehicles and "look out" for their customers. I then asked about a spare key. After 15 minutes or so I was informed there wasn't one. Now, the Prius uses a "Smart Key" that cost over $200 to purchase and over $100 to program. I told my salesman that unless the dealership comps me another key, the deal was off. He made it happen.

I then reviewed my purchase agreement after correcting the salesprice from $18990 to $18880 which was advertised! While reviewing the agreement, I asked why I was being charged $297.00 for the (optional) Automate protection? I hadn't requested it. The salesman informed me that it was already applied to the car and if I wanted the vehicle I had to pay for it. After hesitation, I agreed.

After waiting for finance to sign the papers and write the check, I was finally able to leave. The warranty stickers were removed and the car was washed. I jumped in the car and went straight home. Once at home I noticed that there were 2 chipd in the windshield directly under where the warranty papers had been attached. There was a "caulk-like" substance in them. I was infuriated. The following morning I took the car straight to a Toyota dealer for an inspection. That was when I was told the wonderful news that the car required over $1800 in repairs. The alignment was off, front tires unevenly worn and needed to be replaced to prevent further damage, 2 weighted wheel balance rings were missing and required for safe operation, the windshield needed to be replaced since there was the start of spidering evident, and the antenna pole and base.

I immediately called the dealership and spoke with the salesman and the sales manager. I was told to bring the car in on Monday to get the necessary repairs performed to make the vehicle safe. I was also getting a rental. I brought the car in on Monday and got a rental. Later that evening, I hadn't received a call like promised, so I called the service department. I was told that the tires were fine and the windshield was safe. Those wouldn't be replaced, but everything else would be fixed. They promised to have it ready on Tuesday (May 1st).

It is now Thursday (May 3) and I am still in the rental. I faxed a 2 page letter to the general manager expressing my concerns. I also informed him that I was going to file a complaint with the BBB and Attorney General's Office if a mutual agreement could not be reached. I also left a message for him to call me. Nope, never got the call! They had "dropped the ball" per the service manager that did call shortly after receiving my fax. They failed to order the part efficiently. Well, before finding that out, I had already contacted the Toyota dealer that they used for parts. I was already told by them that Pinnacle Nissan had not placed an order for those parts. Not really surprised though!!! Nonetheless, I will await the call tomorrow (Friday 5/4) to pick up my Prius with chips in the windshield and damaged tires that I illegally paid an additional $297 for.

In the meantime, I did file complaints with the following: The Better Business Bureau of Arizona, Arizona Attorney General, Nissan Corporation, and Rip-off Report. I will also continue to look for any other agencies that are willing to listen, and any websites that I can post a notice on.

Apache Junction, Arizona

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This report was posted on Ripoff Report on 05/04/2007 12:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pinnacle-nissan/scottsdale-arizona-85260/pinnacle-nissan-another-victim-of-pinnacle-nissan-law-violator-with-higly-deceitful-tact-246814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Car dealerships are always out to screw you!

AUTHOR: Connie - (U.S.A.)

Dear BBB Hater

While I could not agree with you more about needing to get up and walk out of the dealership at the first inclination of deception, hindsight is 20/20. I am forced to contact as many agencies as I can in an attempt to find vindication.

Do I really feel the Better Business Bureau is going to do anything? Probably not! However, when Pinnacle Nissan received their letter, my phone began to ring. The Customer Relations representative sympathized with me and appeared to want to truly rectify the situation.

Unfortunately, the sales manager was the second call. I couldn't believe the nerve this guy had! He went on and on telling me how disappointed he was at me for not being satisfied with the repairs that the dealership DID make and didn't have to.

Then he told me that I fell into the catagory of "People who want a new car and pay nothing for it and will never be happy!" Needless to say, that set me off! Nothing further will be done willingly by the dealership. He made that perfectly clear!

However, if I can inform people of what type of business this dealership runs, they will be much better off than I. I also know that my complaint with the BBB will be on their record.

I don't know about you, but when I am contempleting a large financial decision, I'll look the company up on the BBB just to see how many complaints there were. Unfortunately, Pinnacle Nissan doesn't have many. But, I just gave them one more!

The sales mgr wanted me to feel GREATFUL that the dealership repaired the things that they did! Of course, my response was that it was all supposed to have been done PRIOR to the car being placed on the lot.

He told me that the unevenly worn tires WERE NOT proof that the car had an alignment problem (even though his own service dept told me that).

He told me that it could've happened during a test drive or being hit in the parking lot. The same could've been said about the other repairs/replacments.

When asked about the Automate Protection, he told me that it was optional and the salesperson did not tell me I had to purchase it if I wanted the car. Yet, he didn't even talk to the salesperson. He told me that I paid for it and it was clearly stated OPTIONAL. Therefore the BBB or the Attorney General can't touch him!

That is my update for now. I appreaciate any and all feedback regarding this matter. After 5 days of the car being in the service dept., I finally have it back. I didn't get it back until I informed the service manager that the antenna had never been ordered on the first of the five days they had it. Once I told him how to do his job, my antenna was ordered and repaired.
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#2 Consumer Suggestion


AUTHOR: Douglas - (U.S.A.)

I almost hate to use that language but my friend you have apparently fallen victum to the "BBB Hype". BBB doesn't care about you. The business of the BBB is to collect REVENUE by selling "memberships". In exchange for the REVENUE, the BBB LIES to the public telling everybody that the business "meets or exceeds" BBB standards. The only "standards" which matter to the BBB is whether or not their CUSTOMER pays the FEE to generate REVENUE.

Now onto you...

You made a very good observation. You saw the broken antenna and questioned how their alleged inspection would have missed it. This was EXCELLENT on your part. But, you simply went along with them and VOLUNTEERED to be a victum.
At the point of your excellent discovery, you should have WALKED OUT. You are no doubt aware of the high level of fraud and deception in the car business. You probably work hard for your money. Therefore, a savvy buyer would have noticed this GLARING DISCREPANCY and WALKED OUT!

For the future...remember, you don't need any car dealer, they need you. You have ways and means of walking out. USE IT! And finally, don't ever, ever attach any importance to the BBB. It is an entirely USELESS operation which is part of the fraud/deception problem in the car business.

Oh yes...the great, wonderful BBB mediation program. The BBB gets REVENUE from their customer you have a complaint against. The BBB pays the person who serves as a "mediator'. Do you actually think you are entering a level playing field?

The BBB...A Waste and Part of the Problem.

(Go ahead BBB defend yourself. You don't have the guts!)
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