• Report: #975605
Complaint Review:


  • Submitted: Thu, November 29, 2012
  • Updated: Mon, December 03, 2012

  • Reported By: Carol — Noble Oklahoma United States of America
Internet United States of America

Pinzoo Pinzoo instant pin You authorized a payment of $199.79 USD to PINZOO Instant PIN 1-888-697-3224 internet,

*REBUTTAL Owner of company: *PLEASE READ: We did NOT BILL you or send out emails - these were spam emails!

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I received an email supposedly from PayPal, stating I had purchased an instant pin for $199.79 usd. I have never heard of this. I forwarded the message to spoof at paypal.com. I was assured this would not be charged to my account...

This report was posted on Ripoff Report on 11/29/2012 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pinzoo/internet/pinzoo-pinzoo-instant-pin-you-authorized-a-payment-of-19979-usd-to-pinzoo-instant-pin-1-975605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

*PLEASE READ: We did NOT BILL you or send out emails - these were spam emails!

AUTHOR: Pinzoo.com - (U.S.A.)

Dear reader,

In the past few days, some of you may have received fake PayPal emails, stating that there is a charge for $199.79 authorized to PINZOO Instant PIN. 

YOU WERE NOT CHARGED BY PINZOO OR PAYPAL. There was no actual transaction - it's spam. 

Neither us or PayPal sent you this email. This is a "phishing" email sent by spammers. Numerous successful PayPal stores have been the target of these recent spoof emails attempting to gather information from PayPal customers. The phone number on the emails are invalid and the links will lead you to bogus websites, mostly overseas.

Please forward that email to spoof@paypal.com, then delete it. Pay-Pal's fraud prevention department is aware of these recent spam emails and is working diligently to stop them. Also visit Pay-Pal's Suspicious Activity Page for more information and how you are protected against potential unauthorized activity.

This has been a nightmare for many recipients of these emails and for us as a small company. We have spent the last few days responding to every email and phone call we have received by irate and upset people. We have posted numerous explanations on many of our web pages. Numerous negative feedbacks have been left for PINZOO that have ruined our online reputation in a matter of days. You could say that on some level, the perpetrators have succeeded in falsely tarnishing our good standing with the online community.

We share in everyone's frustration. We apologize for this inconvenience but we are victims of these spammers as well :( 

Our toll-free number is 1-888-697-4696
You can reach a live representative from 9am to 6pm PST, 7 days a week 

Edwin Janaslani

P.S. We ask kindly to refrain from leaving us additional negative reports because once posted, they will permanently remain on the internet. If you find out explanation to your satisfaction, please update your original posting as we could really use some kind words :)
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