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Report: #243549

Complaint Review: Pioneer Credit Recovery Inc., NELA, Salli Mae, Inc - Arcade, Indianapolis New York

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  • Updated:
  • Reported By: Newport News Virginia
  • Author Confirmed What's this?
  • Why?
  • Pioneer Credit Recovery Inc., NELA, Salli Mae, Inc PO Box 158, POBox 20, 190 Queen Anne Ave N. Suit 300, POBox 6180 MC8357 Arcade, Indianapolis, New York U.S.A.

Pioneer Credit Recovery Inc. AKA NELA AKA Salli Mae, Inc Pioneer Really Messed Up! They Approved a 14 Month old Consolidation Application... A Non Binding Contract, For $36,000 !!! Now They are Garnishing My Paychecks To get $72,000 Back! Arcade Indianapolis New York Indiana

*UPDATE EX-employee responds: You have no idea what you're talking about

*Consumer Comment: 22.5 % commission not legally allowed

*Consumer Comment: 22.5 % commission not legally allowed

*Consumer Comment: 22.5 % commission not legally allowed

*Consumer Comment: 22.5 % commission not legally allowed

*UPDATE EX-employee responds: False.

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In Jan. 2004 I received a call from Stacey from Pioneer who wanted to know if I had $70,000 to pay for the two consolidated loans I had received from NELA. I told Stacey that she had the wrong person and that I did not consolidate any loans nor did I have any loans with NELA. She went on to tell ME how I had consolidated two loans for $32,000 a piece on the same day in December 2002. I told her who I did have loans with, which was William D Ford not NELA.

She put Mike, her smart mouth supervisor, on the telephone who outright told me that I was lying and that William D. Ford could not have been my original lenders because they were a consolidation company only. We argued back and forth until I told him to send me a copy of ALLLL of my paperwork that he had that showed when, where and how I consolidating my William D. Ford loan. In the mean time I faxed him 17 PAGES that had my signature all over my original promissary notes, from William D. Ford.

After receiving them he stuttered like a fool over the telephone. He finally faxed me an old "fax" application where I replied to a telephone solicitor in September 2001, who claimed that he could get me a lower interest rate.His name was Jason. After Jason faxed an application to me, I filled it out, signed it, and faxed it back. That same day I got a call from Jason. He said that since my loan was going into default, his company would not be able to help me. Fine no problem.(It was in default because I had serious health issues at that time and had not worked since I graduated in December 2000.)

However, Pioneer AKA NELA However, 14 months from September 1, 2001 Pioneer AKA NELA proccessed that same application. I only found out because I contacted my original lender and asked for copies of all my paperwork. You can't process a year old contract, let alone a 14 month old one.

I know that this company and its employees are crooked because, once PCR realized that they had messed up, one of their employees tried to get rid of my loan with PCR and consolidate it with another company. I found out because I got a letter in the mail from the other consolidation company telling me that they needed more information before they could process my application. I asked them what application they were talking about and I was told that an online application had come from Pioneer Credit Recovery IN MY NAME!!! PCR was trying to forge a consolidation application for me ...online! BUSTED!

Now, Chris calls me at work and at home acting like he wants to set up a payment plan with me. I keep telling him that I am not going to set up a payment plan because by doing that, I agree that I owe them $$$$$$$.

Pioneer sent a letter to my place of employment. Not a court order, a letter! They have been garnishing my account since 12/05 and they are going to take my 2006 tax refund. They have garnished over $5500.00 from my paycheck. I pulled my credit report a week ago to see if it reflected payments being made to the so called balance and it did not reflect any payments!It still shows the same balance from 12/05. When I asked Chris from Pioneer Credit why no payments were being reported to the credit companies, he said that he did not have to report any garnishment payments that were being made, because I won't willingly make the payments! When I started to question him, he threatened to hang up the telephone on me.

I'm not through with that company! I'm going to talk show television next!!! Dateline ,60 Minutes,Something. I Believe that Stacey,Mike and Chris are all out to get their big commissions. They are going to get what's coming to them, and that is exposure!

Lisa
Newport News, Virginia
U.S.A.

This report was posted on Ripoff Report on 04/11/2007 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pioneer-credit-recovery-inc-nela-salli-mae-inc/arcade-indianapolis-new-york-14009/pioneer-credit-recovery-inc-aka-nela-aka-salli-mae-inc-pioneer-really-messed-up-they-ap-243549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 UPDATE EX-employee responds

You have no idea what you're talking about

AUTHOR: William - (U.S.A.)

POSTED: Friday, September 05, 2008

NELA and the government send defaulted student loans to PCR for collections. The 22.5% collection fee is totally legal and if you'd have listened to your representative in the first place they would have informed you that upon completion of the WDF or Federal Loan Rehabilitation Program it would be removed and recapitalized at 18.5%. PCR does not fill out a WDF for you. They can't. They don't have your signatures. All they have is the info on file. You can either pay monthly depending on the balance of your loan thru the rehab program or pay based off your income thru WDF. They weren't pawning your loan on someone else. They were simply trying to help you.
Call Sallie Mae if you're not sure who has your loans. You obviously borrowed it and have to pay it back sometime. Why not do it now?

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#5 Consumer Comment

22.5 % commission not legally allowed

AUTHOR: Stephen - (U.S.A.)

POSTED: Wednesday, July 09, 2008

It's true that when student loans default, the guarantor is required to purchase the loan and collect on it. Furthermore that guarantor may sub contract out the collection of the debt to a 3rd party debt collector. In this case, the debtor admits the student loans defaulted, but does not make clear whether NELA is the guarantor or the debt although it's clear Pioneer is trying to collect on something. I'm not sure what role this allegedly falsified student loan application plays into this. One thing though is absolutely certain.

Student loan Guarantors such as NELA and their 3rd party debt collectors do not get to front load collection fees. According to a ruling issued in 1996, in the Federal Register by the Director or the Department of Education, student loan collection costs must be assessed on a per payment basis (not front loaded). This commentary in the rebuttal about assessing 22.5% in collection fees on the 61st day of default is not accurate. A collection cost not exceeding the lesser of the amount charged by the Department of Education or the amount agreed to by the Department of Education may be assessed, but on each payment that is made...not up front. See 34 CFR 682.410(b)6 and follow the trail of citations. Last I checked, the cost rate applicable was less than 22.5%, but the rate fluctuates over the years and it's possible it could have gone up. However, all debtors should understand what the "make whole" rate is.

The Make Whole rate is another way of expressing the cost rate. It properly calculates the correct collection cost on a single payment. The Make Whole Rate will always be expressed as a lower percentage number than the collection rate. This is because on a single payment a certain amount is to be applied to principal, interest, and collection costs respectively. If the entire amount was applied to collection costs for instance, this would mean that collection costs were being assessed on collection costs. So, the student loan industry has come up with their own term to simplify calculating the assessment of collection costs.

NELA, in the past, once sent a letter to the Washington State Attorney General's office explaining how it assesses collection costs. The letter showed a Collection Cost matrix the reflected a make whole rate that was actually greater than the cost rate. This was total misrepresentation of the truth. It was evidence that NELA regularly overcharged debtors on collection fees.

So, the Federal Register ruling that came out in 1996 stated that the Department of Education was going to begin enforcing the ruling effective January 31, 1999. NELA's letter was dated January 31, 1999 apparently coinciding with that date. NELA programmed their computers to assess collection fees to all open accounts with the new (and bogus) formula. This included accounts coded as PD...meaning paid (not in full) principal settled, which refers to certain settled accounts...or I should say accounts they regard as settled.

In my case, I paid off my allegedly defaulted student loans through a consolidation loan in 1996, however, it was treated as a settled debt in their system because they overcharged me in their system initially and never reversed the overcharges. So, later, when they upgraded their system and changed the way they assessed fees, my settled account was assessed futher fees. This of course happened to everyone in their system with an open account. Everyone was overcharged collection fees that had an account (voluntarily or otherwise) with them.

So, if this debtor had a debt with them, even if it was really in default and not the result of servicing error (or fraud), all collection costs and interest charges can be eliminated in court (but not principal), because student loan companies are subject to state laws (as per federal laws which say they are subject to state law). Washington State RCW's allow all such charges to be suppressed if there has been an instance of misrepresentation by a debt collector. Obviously, misrepresentation of collection fees is a misrepresentation and NELA is in Washington State.

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#4 Consumer Comment

22.5 % commission not legally allowed

AUTHOR: Stephen - (U.S.A.)

POSTED: Wednesday, July 09, 2008

It's true that when student loans default, the guarantor is required to purchase the loan and collect on it. Furthermore that guarantor may sub contract out the collection of the debt to a 3rd party debt collector. In this case, the debtor admits the student loans defaulted, but does not make clear whether NELA is the guarantor or the debt although it's clear Pioneer is trying to collect on something. I'm not sure what role this allegedly falsified student loan application plays into this. One thing though is absolutely certain.

Student loan Guarantors such as NELA and their 3rd party debt collectors do not get to front load collection fees. According to a ruling issued in 1996, in the Federal Register by the Director or the Department of Education, student loan collection costs must be assessed on a per payment basis (not front loaded). This commentary in the rebuttal about assessing 22.5% in collection fees on the 61st day of default is not accurate. A collection cost not exceeding the lesser of the amount charged by the Department of Education or the amount agreed to by the Department of Education may be assessed, but on each payment that is made...not up front. See 34 CFR 682.410(b)6 and follow the trail of citations. Last I checked, the cost rate applicable was less than 22.5%, but the rate fluctuates over the years and it's possible it could have gone up. However, all debtors should understand what the "make whole" rate is.

The Make Whole rate is another way of expressing the cost rate. It properly calculates the correct collection cost on a single payment. The Make Whole Rate will always be expressed as a lower percentage number than the collection rate. This is because on a single payment a certain amount is to be applied to principal, interest, and collection costs respectively. If the entire amount was applied to collection costs for instance, this would mean that collection costs were being assessed on collection costs. So, the student loan industry has come up with their own term to simplify calculating the assessment of collection costs.

NELA, in the past, once sent a letter to the Washington State Attorney General's office explaining how it assesses collection costs. The letter showed a Collection Cost matrix the reflected a make whole rate that was actually greater than the cost rate. This was total misrepresentation of the truth. It was evidence that NELA regularly overcharged debtors on collection fees.

So, the Federal Register ruling that came out in 1996 stated that the Department of Education was going to begin enforcing the ruling effective January 31, 1999. NELA's letter was dated January 31, 1999 apparently coinciding with that date. NELA programmed their computers to assess collection fees to all open accounts with the new (and bogus) formula. This included accounts coded as PD...meaning paid (not in full) principal settled, which refers to certain settled accounts...or I should say accounts they regard as settled.

In my case, I paid off my allegedly defaulted student loans through a consolidation loan in 1996, however, it was treated as a settled debt in their system because they overcharged me in their system initially and never reversed the overcharges. So, later, when they upgraded their system and changed the way they assessed fees, my settled account was assessed futher fees. This of course happened to everyone in their system with an open account. Everyone was overcharged collection fees that had an account (voluntarily or otherwise) with them.

So, if this debtor had a debt with them, even if it was really in default and not the result of servicing error (or fraud), all collection costs and interest charges can be eliminated in court (but not principal), because student loan companies are subject to state laws (as per federal laws which say they are subject to state law). Washington State RCW's allow all such charges to be suppressed if there has been an instance of misrepresentation by a debt collector. Obviously, misrepresentation of collection fees is a misrepresentation and NELA is in Washington State.

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#3 Consumer Comment

22.5 % commission not legally allowed

AUTHOR: Stephen - (U.S.A.)

POSTED: Wednesday, July 09, 2008

It's true that when student loans default, the guarantor is required to purchase the loan and collect on it. Furthermore that guarantor may sub contract out the collection of the debt to a 3rd party debt collector. In this case, the debtor admits the student loans defaulted, but does not make clear whether NELA is the guarantor or the debt although it's clear Pioneer is trying to collect on something. I'm not sure what role this allegedly falsified student loan application plays into this. One thing though is absolutely certain.

Student loan Guarantors such as NELA and their 3rd party debt collectors do not get to front load collection fees. According to a ruling issued in 1996, in the Federal Register by the Director or the Department of Education, student loan collection costs must be assessed on a per payment basis (not front loaded). This commentary in the rebuttal about assessing 22.5% in collection fees on the 61st day of default is not accurate. A collection cost not exceeding the lesser of the amount charged by the Department of Education or the amount agreed to by the Department of Education may be assessed, but on each payment that is made...not up front. See 34 CFR 682.410(b)6 and follow the trail of citations. Last I checked, the cost rate applicable was less than 22.5%, but the rate fluctuates over the years and it's possible it could have gone up. However, all debtors should understand what the "make whole" rate is.

The Make Whole rate is another way of expressing the cost rate. It properly calculates the correct collection cost on a single payment. The Make Whole Rate will always be expressed as a lower percentage number than the collection rate. This is because on a single payment a certain amount is to be applied to principal, interest, and collection costs respectively. If the entire amount was applied to collection costs for instance, this would mean that collection costs were being assessed on collection costs. So, the student loan industry has come up with their own term to simplify calculating the assessment of collection costs.

NELA, in the past, once sent a letter to the Washington State Attorney General's office explaining how it assesses collection costs. The letter showed a Collection Cost matrix the reflected a make whole rate that was actually greater than the cost rate. This was total misrepresentation of the truth. It was evidence that NELA regularly overcharged debtors on collection fees.

So, the Federal Register ruling that came out in 1996 stated that the Department of Education was going to begin enforcing the ruling effective January 31, 1999. NELA's letter was dated January 31, 1999 apparently coinciding with that date. NELA programmed their computers to assess collection fees to all open accounts with the new (and bogus) formula. This included accounts coded as PD...meaning paid (not in full) principal settled, which refers to certain settled accounts...or I should say accounts they regard as settled.

In my case, I paid off my allegedly defaulted student loans through a consolidation loan in 1996, however, it was treated as a settled debt in their system because they overcharged me in their system initially and never reversed the overcharges. So, later, when they upgraded their system and changed the way they assessed fees, my settled account was assessed futher fees. This of course happened to everyone in their system with an open account. Everyone was overcharged collection fees that had an account (voluntarily or otherwise) with them.

So, if this debtor had a debt with them, even if it was really in default and not the result of servicing error (or fraud), all collection costs and interest charges can be eliminated in court (but not principal), because student loan companies are subject to state laws (as per federal laws which say they are subject to state law). Washington State RCW's allow all such charges to be suppressed if there has been an instance of misrepresentation by a debt collector. Obviously, misrepresentation of collection fees is a misrepresentation and NELA is in Washington State.

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#2 Consumer Comment

22.5 % commission not legally allowed

AUTHOR: Stephen - (U.S.A.)

POSTED: Wednesday, July 09, 2008

It's true that when student loans default, the guarantor is required to purchase the loan and collect on it. Furthermore that guarantor may sub contract out the collection of the debt to a 3rd party debt collector. In this case, the debtor admits the student loans defaulted, but does not make clear whether NELA is the guarantor or the debt although it's clear Pioneer is trying to collect on something. I'm not sure what role this allegedly falsified student loan application plays into this. One thing though is absolutely certain.

Student loan Guarantors such as NELA and their 3rd party debt collectors do not get to front load collection fees. According to a ruling issued in 1996, in the Federal Register by the Director or the Department of Education, student loan collection costs must be assessed on a per payment basis (not front loaded). This commentary in the rebuttal about assessing 22.5% in collection fees on the 61st day of default is not accurate. A collection cost not exceeding the lesser of the amount charged by the Department of Education or the amount agreed to by the Department of Education may be assessed, but on each payment that is made...not up front. See 34 CFR 682.410(b)6 and follow the trail of citations. Last I checked, the cost rate applicable was less than 22.5%, but the rate fluctuates over the years and it's possible it could have gone up. However, all debtors should understand what the "make whole" rate is.

The Make Whole rate is another way of expressing the cost rate. It properly calculates the correct collection cost on a single payment. The Make Whole Rate will always be expressed as a lower percentage number than the collection rate. This is because on a single payment a certain amount is to be applied to principal, interest, and collection costs respectively. If the entire amount was applied to collection costs for instance, this would mean that collection costs were being assessed on collection costs. So, the student loan industry has come up with their own term to simplify calculating the assessment of collection costs.

NELA, in the past, once sent a letter to the Washington State Attorney General's office explaining how it assesses collection costs. The letter showed a Collection Cost matrix the reflected a make whole rate that was actually greater than the cost rate. This was total misrepresentation of the truth. It was evidence that NELA regularly overcharged debtors on collection fees.

So, the Federal Register ruling that came out in 1996 stated that the Department of Education was going to begin enforcing the ruling effective January 31, 1999. NELA's letter was dated January 31, 1999 apparently coinciding with that date. NELA programmed their computers to assess collection fees to all open accounts with the new (and bogus) formula. This included accounts coded as PD...meaning paid (not in full) principal settled, which refers to certain settled accounts...or I should say accounts they regard as settled.

In my case, I paid off my allegedly defaulted student loans through a consolidation loan in 1996, however, it was treated as a settled debt in their system because they overcharged me in their system initially and never reversed the overcharges. So, later, when they upgraded their system and changed the way they assessed fees, my settled account was assessed futher fees. This of course happened to everyone in their system with an open account. Everyone was overcharged collection fees that had an account (voluntarily or otherwise) with them.

So, if this debtor had a debt with them, even if it was really in default and not the result of servicing error (or fraud), all collection costs and interest charges can be eliminated in court (but not principal), because student loan companies are subject to state laws (as per federal laws which say they are subject to state law). Washington State RCW's allow all such charges to be suppressed if there has been an instance of misrepresentation by a debt collector. Obviously, misrepresentation of collection fees is a misrepresentation and NELA is in Washington State.

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#1 UPDATE EX-employee responds

False.

AUTHOR: Heather - (U.S.A.)

POSTED: Thursday, September 06, 2007

Okay first of all, student loans are government backed. You can be garnished for them and they can also seize your taxes. If all else fails and the Department of Education surrogates the loans, they can place judgments against you and your asset.

You collect interest daily rather than annually while you are in default. On your 61st day of being in default your account is assessed at 22.5 percent penalty.

When you buy a car and don't pay on it, they take the car, correct? Well, you can not take away an education, so they penalize you.
Second of all, even though your loans may have been consolidated with direct loans, the government still has a claim on them. When they're in a defaulted status, they send them to one of the companies Sallie Mae owns (GRC or PCR, etc.). With high balance accounts Pioneer does submit an online application for you. NOT trying to commit a fraud, but to speed up the process to get you out of default. No WDF applications will go through at Direct Loans without YOUR original signature.

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