Complaint Review: Pioneer Military Loans
Pioneer Military Loans Refused a refund and extra payments drawn off of account!!! Kansas City Missouri
*UPDATE Employee: Customer Service...
I am a Soldier currently stationed at Ft. Hood and a Pioneer Military Loans customer for many years. I have never missed a payment and rarely if ever call customer service for anything but when i did i was treated terribly. I asked to cancel the debt protection that was an optional purchase as it would not help a retiring Soldier. I asked for the balance to be returned to me as the contract stated i could and everything was fine. I later recieved a phone call from the lady who did this for me and said she made an error and put the balance on the loan after i specifically asked for it to be refunded to me and she stated i would recieve a check by mail. I asked for the situation to be fixed and was talked to very rudely and told it wasnt paid for anyway and not my money. I asked to speak with a supervisor and told "They are all in a meeting" and they would call me back and i am still waiting. I will not use this company again and recommend that it be banned from loaning to Soldiers.
This report was posted on Ripoff Report on 05/08/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pioneer-military-loans/kansas-city-missouri-64171/pioneer-military-loans-refused-a-refund-and-extra-payments-drawn-off-of-account-kansa-1049296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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