Complaint Review: Pioneer - Nationwide
- Pioneer Nationwide USA
- Phone:
- Web: www.pioneerelectronics.com
- Category: Stereos
Pioneer Pioneer Horrible Customer Service and Does Not Stand behind their products Nationwide
*General Comment: Same UE22 error on VSX-1021-K
*Consumer Comment: Exact same problem w/ VSX 1021
*Consumer Comment: I've had the same problems with my VSX-1021
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I have a pioneer VSX-1021-K that I purchased for 500$ about 3 years ago. This is a home entertainment receiver system. The system has worked good until the last few months when I started getting sound issues. I was able to troubleshoot myself and get fixed with about 15-20 minutes of tinkering. The system displayed an error of UE22 which instructions indicate to update software. When I attempted this it told me I had the most recent version.
This continued to happen for several months but was able to get working again when it did. If finally stopped working. I was able to get a newer version of the software update and attempted to install. The system would start the process and get hung up or not progess at all. giving an update error.
I attempted all of the troubleshooting I could find after doing extensive research. There were a lot of options since this was a common problem that I discovered numerous people were having.
When I contacted Customer Service I was on hold for over 30 minutes. Finally got through to someone who was very rude. When i explained the issue I was told the error indicated a system board issue and no further troubleshooting or help was given after I probed for some questions. I asked to speak with a supervisor and was given to voicemail asked for a call back and never received anything.
I expect that a system this new that has issues that are common across customers would have a fix in place and or would repair this issue. There was absolutely no ownership or help provided here.
I'm very disappointed and feel I was Ripped Off by purchasing this Pioneer product.
This report was posted on Ripoff Report on 06/18/2014 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pioneer/nationwide/pioneer-pioneer-horrible-customer-service-and-does-not-stand-behind-their-products-nation-1155710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 General Comment
Same UE22 error on VSX-1021-K
AUTHOR: Chuck - ()
SUBMITTED: Friday, January 16, 2015
I've had my Pioneer VSX-1021-K right at three years and the UE22 error started a week ago. Tried all of the toublshooting provided by Pioneer but this is a hardware failure. It's not worh getting fixed but Buyer Beware when purchasing Pioneer products, dont expect them to last.
#2 Consumer Comment
Exact same problem w/ VSX 1021
AUTHOR: loudog800 - ()
SUBMITTED: Saturday, December 20, 2014
I just came down with the exact same problem with my Pioneer VSX 1021 K receiver - No sound, UE 22 error, unable to update firmware past 20% whether using USB or Ethernet cable. The unit is less than 2 years old. Many others have had this issue with this version and the newer version - VSX 1121. Pioneer should respond to this extremely prevalent manufacturers defect.
#1 Consumer Comment
I've had the same problems with my VSX-1021
AUTHOR: Jamie - ()
SUBMITTED: Thursday, November 06, 2014
I'm also getting the UE22 error and have no sound on my receiver. I've also tried to update the firmware using a USB memory stick and the download from Pioneers website. Just as others I've found online, my update also stops loading at 20% and then fails. I paid top dollar for this new receiver depending on Pioneer's reputation. I feel this receiver has died well before it's useful life.
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