Pipeline Data $150.00 Unauthorized Charge On Bank Statement Alpharetta Georgia

When I was reconciling our December bank statement for our small business I noticed a charge of $150.00 from Pipeline Data PCI Compliance. Not only had I never heard of this company, I knew for a fact that I never authorized it.

In calling my Bank I was given the telephone number and a reference number. When I called, I was told the contact person that the Bank referred me to was no longer with the company. I then requested to speak with a supervisor.

I was told that a letter had been sent to our company and that part of our "portfolio" of credit card processing had been sold to them and they were entitled to this fee. I have never any such correspondence nor is this 'fee' on the merchant processing statement. I was told that no refund could be issued despite it being unauthorized.

My merchant processor was also a dead end. They stated that they had nothing to do with the fee and therefore couldn't help us.

I was astounded to see how many businesses have also had the exact thing happen. I have contacted the Colorado Bank Commissioner via email and am awaiting a reply before physically going to our bank.

This is an outrage. If they have access to our checking account, why kind of fee will they put through next?


Kim
Aurora, Colorado
U.S.A.