PIXMANIA-PRO PIXMANIA, PIXMANIA-PRO, FOTOVISTA NOT CONFORM EU REGULATIONS, POOR AFTER SALES PARIS, Internet

On 18 November 2008 I bought (order id: PRO084678424) with dropshipping a Samsung Home Cinema HT-Z210 at www.pixmania-pro.gr - end customer delivered a week later or more...

I had a good partnership for years until last 2 years start After Sales working at very slow level!

At 15 October 2010 my end-customer said me that had a problem with the Home Cinema - and told him to go at a Samsung Service Center. At the Samsung Service Point told him that the product is defective and must replace it - but when that Samsung Service Point ask me as a seller from where i got it (invoice) and told them that bought from France - They said that they couldn't replace it because of different country (but in Europe).

I received the product from the customer5 November 2010 and sent it (first talked with after sales service and sent me coupons) at Fotovista Service the same date - they received it18 November 2010...

After one month - at10 December 2010 after a million tries to answer me at phone, or emails at any email you can think @pixmania-pro.com and @fotovista.com - a Supervisor of After Sales Service answer me !!! Mr Miguel Torressaid the following:

Dear Customer,

Firstly, all our apologies for the delay of our answer.

Concerning your after-sale case, we want to inform you that our guaranty is 1 year (your order is from November 2008), so we accepted it as a commercial gesture we were not obliged to accept the return.

Now, we inform you that the manufacturer refuses the guaranty because your product presents traces of shock/misuse.

For these reasons we send you a quotation to repair the product .(amount : 190.87 ) offering you two possibilities :

1/ you accept the quotation and pay 190.87 to have the product repaired.

2/you do not accept the quotation and would like us to send you it in the current state ; you need to pay 12.30 for general administration expenses and we send the product without repair.