Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #15646

Complaint Review: Pizz Hut - Homestead Florida

  • Submitted:
  • Updated:
  • Reported By: Homestead FL
  • Author Not Confirmed What's this?
  • Why?
  • Pizz Hut 25 N. Homestead Blvd. Homestead, Florida U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I placed an order for delivery from my local Pizza Hut restaurant this evening. In addition to the pizza I requested an order of breadsticks to be sent. When the order arrived I opened everything and found that they sent hot wings instead of breadsticks... thinking it was no big deal and since Pizza Hut is less than a mile from my home, I called them back to tell them they sent the wrong item and was told by the clerk that answered the phone that "we aren't going to deliver just one order of breadsticks, we'll note your address and the next time you order we'll give you a credit"... at this point, being quite vexxed, I explained that I have a four year old here who will only eat breadsticks... she then told me to "just give him the wings, he might like them"... now, it is my experience that it is not wise to give a four year old HOT WINGS... besides the fact that her response was uncalled for, so I asked for a manager to be put on the phone... After a 5 minute wait, a young woman came to the phone and stated she was "the manager"... I retold the story and was told by this rude person, "I don't work in the kitchen, I can't be held responsible for what they send"... at this point, I was exasperated... I asked for her name and she refused... I kept asking, she finally gave me a name which I think was phony. Now, mind you... all the while this is happening, my pizza is getting cold and I have a four year old throwing a fit for breadsticks... finally this socalled manager verified my address and said she would send the breadsticks. I sat and waited and they never came. My four year old cried himself to sleep... so much for a family nite together, thanks to Pizza Hut. I have the number for the main office and plan on calling on Monday... just wanted to vent some steam here.

This report was posted on Ripoff Report on 03/03/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pizz-hut/homestead-florida-33034/pizza-hut-customer-service-is-utterly-attrocious-15646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Comment

I guess my question is....

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, September 01, 2005

How can you eat that crap Pizza Hut calls pizza?
There must be some other place in town that makes good pizzas?

Respond to this report!
What's this?

#3 Consumer Comment

Pizza Hut

AUTHOR: Brenda - (U.S.A.)

POSTED: Thursday, September 01, 2005

Hi, I don't know why, but the thing that really caught my attention in this report is that you have a 4 year old child that won't eat anything but breadsticks? Couldn't you scrape the sauce off the pizza? What did the child finally end up eating for dinner?

I don't mean to be offensive, just curious.

Respond to this report!
What's this?

#2 UPDATE EX-employee responds

delivery driver

AUTHOR: Frank - (U.S.A.)

POSTED: Thursday, September 01, 2005

I am an ex-employee of Wentzville, Mo Pizza Hut. Although procedures can be different from store to store, it is Pizza Hut's job to redeliver any and all mistakes. There is a minimum order of $10 to have a delivery made, but this has nothing to do with the mistakes made by Pizza Hut. I have had to retake numerous deliveries cause of mistakes on Pizza Hut's behalf, including just a 2-liter or order of breadsticks. I have also made my own mistakes, such as not checking my order, and had to redeliver for my own faults. This is something that should definitely be reported to a manager that has more say so than the one you talked to. The store that I worked at was also very disfuctional. I am currently talking to Pizza Hut to try to resolve an issue without having to sue them. That will be reported in my own section though. Anyway, the rudeness that you were given is uncalled for. If you don't get satisfaction from Pizza Hut, the best thing to do is call the better business beauro(SP?). I truely hope things work out for you.

Respond to this report!
What's this?

#1 UPDATE Employee

Updates?

AUTHOR: Chris - ()

POSTED: Sunday, May 05, 2002

Please post an update so that we can follow the story. I'm interested in how the upper management deals with the issue, based on how poorly the people they probably trained dealt with it.

Thanks
Assistant Manager, of Pizza Hut, in IL

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now