Report: #138867

Complaint Review: Pizza Hut/ Emerald City Pizza

  • Submitted: Thu, April 14, 2005
  • Updated: Wed, October 06, 2010
  • Reported By: Bremerton Washington
  • Pizza Hut/ Emerald City Pizza
    12121 Harbour Reach Dr. #200
    Mukilteo, Washington

Pizza Hut/ Emerald City Pizza ripoff Mukilteo Washington

*General Comment: Par for the course

Show customers why they should trust your business over your competitors...

I am unsure of the legalities of using peoples actual names, so I will not use them at this time.

I have been subjected to 16 months of hardship by this company. Emerald City Pizza is a franchise of Pizza Hut. 16 months ago, 2 friends/co-workers (a married couple) of mine had a "falling out" of a very personal matter. This happened away from work and was not a "work" related subject.

The wife of this couple after having an argument while at work with her husband, moved into the store managers house where she continude to live for aprox. 3 months.

These "friends" used thier influance in the company to harass me. they even got the Manager to cut me down to 2 days a week, while their schedule remained unchanged. the three of us were close and we had, had the exact same schedule together for several months.

over the next 5 months my manager tried to "constructivly dischage" me, called me names, took me of the time clock while I was out on deliveries, spoke openly with my co-workers about his personal feelings about the personal aspects of our (the couple, my wife and I) lives.

I went through chanels and was at first told that nothing was going to be done about my situation. I contacted the head office to protest and the matter was sent back to my District manager. She eventully fired the store manager but nothing was offerd to me about what I had been put through for many months, not even an apology. I had been subjected a 60% loss of income, my family went hungery and came close to loosing my house.

I was transferd to another store and was denied a copy of the report from the investigation to my grievance and was told that if I wasnt happy I should quit.

Over the next several months I was subjected to numerous forms of harasment by the Husband of this couple. my wifes car was vandleised, I was slanderd by this indevidual to my peers at work, he even called in a "concern" to the city about recent construction on my home and now more recntly, I stopped at my bank after work to eat some fastfood I had bought on the way home, with the intent to make a withdrawl from its ATM and then went down the main drag to buy gas at the AM/PM there. while on the road, this "husband/ex friend" happened to be infront of me on a delivery. I was behind him for 3 traffic lights, then he went east and I went west at the 4th light.

The next day I am confronted by my District manager and asked about my personal time and questioned about my being at my bank and why I buy gas where I do.

A week later I am banned from the store the "Husband" works at (this is in the same parking lot as my bank).

Now here is another thing going on with this company at the same time and related....

Last summer 7/22/04 I was told by my store manager that "they" cant find my Personell file and am asked to make a new one.

After work that day I went to the "old" store my file had been in and asked the current manager if he had seen it. He told me that he had given it to my District Manager 2 or 3 days before.

Feeling that it must be safe now I dropped the matter. my concern was that, this "husband/ex-friend has a long history with the law with burlagry and theft as well as some other things. He has boasted many times in the past about how he knows how to use peoples personal information to hurt them.

now with the more recent events i asked my District manager if she had seen my personell file. She told me was sure she had seen it around someware and would look for it. I let her know that was great, I wanted to see it. She then began to explain to me that due to employee transfers, time and the fact that the head office isnt very large, that they regularly destroy personell files every year or so. My district manager assured me she would look into it.

A week later she told me that "I now do remember destroying your personel folder last year (at this time I have worked for Pizza Hut for almost 4 years.)

I asked for this in writting, expecting a copy of an "records Autherization form and confirmation report" as per Pizza Hut policy.

Instead I recieved a hand written note (copy) stating: " I destroyed (DJ) dupicate file folder sometime one year ago".

The folder that disapeared from my old store was the Original personell file. The one on file now (wich the head of human resouses says is the original) is the one I was asked to make just last summer, nothing in it is from before last summer/spring, all documents are from the time I worked only at my present store. Interesting thing is the folder now states clearly on its outside "transferd file from East Bremerton Pizza Hut" this is the old store I worked at and havnt in well over a year now. of note also is this file folder that this is written on is printed on with policies and these all bear my signatures from 7/22/04, this is 3 months after I had quit working at the eastside store.

The Head of Human recouses also has informed me, that as a franchise they are not subject to Pizza Hut policies, however, they offer the Pizza Hut policies manual to thier employees when asked to view thier policies.

I look forward to any comments suggetions,or hopefully some expiriances someone may have had with Emerald City Pizza/Pizza Hut.

Bremerton, Washington

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#1 General Comment

Par for the course

AUTHOR: corruptionfighter - (United States of America)

This editorial document reflects our opinions: RE: Emerald City Pizza LLCEmerald City Pizza Hut,12121 Harbour Reach Drive # 200



98275-5314. We've read your report with great interest and consider this behavior on the part of Emerald City Pizza (Hut) to be a significantly watered-down version of their typical behavior. This company only came into the Seattle area a few years ago and since has cultivated a fairly putrid reputation in a short time. You have the "owner", a guy named Terry Hopkins, who apparently considers himself quite the lady's man and who cavorts daily in the office environment in unbottoned shirts with medallions hanging down his abundantly hairy chest (can anyone say 1975 DISCO?)(we'll pay for a picture of this idiocy). That pretty-well, to us, sums up the level of professionalism of this company and its very character from the top down. His underlings are, in our view, grades below that on the evolutionary scale. We have only become interested in this company and its shenannigans in the past few months, as we've continued to receive reports of skulduggerous activities that have caused this outfit to repeatedly come up on our radar. Their treatment of employees in many cases is documentably poor. Regarding your hesitation to name names in your report, the First Amendment allows this (we keep a 1st Amendment Attorney on retainer), up to but usually not including the public dissemination of social security numbers. Most anything else is fair game, legally. However, RipoffReports may restrict the dissemination of data which is otherwise completely legal, and they're within their right to do that if they have so stated these restrictions in their TOS. In any case, our suggestion is to continue to record and document your experiences. We do not believe that Emerald City Pizza is above breaking the law to serve its own ends (whatever they may be). That they are willing to treat people with a shocking degree of shoddiness is absolutely documented. We have just now begun the process of investigation this outfit fully; it could take 6 to 12 months to complete that. We have statements from employees regarding the foul-mouth antics of certain area supervisors, the screaming insults that pour forth from those supervisors, the hitting on gay boys in restaurants by those supervisors, the throwing of dishes and equipment inside the restaurants by those supervisors, and much more. Favoritism seems to be rampant in this company, based on the reports coming to us. We suggest that you contact an attorney and keep them apprised of the situation. If you feel laws have been broken, by all means begin a dialogue with the King County Sheriff. Send all mail by registered mail. Record all verbal conversations. Videotape everything where possible. Keep excruciatingly detailed records. Log EVERYTHING, no matter how seemingly insignificant at the moment. We will be posting a formal public website detailing our findings. By Googling "Emerald City Pizza Sucks", or some such phrase, you'll locate our website in time. We feel that this company treats people, especially its employees, so shoddily that we really have no choice but to expose them for the greater good. This takes time, money, and legal expertise. Fortunately we have all three.
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