• Report: #46754
Complaint Review:

Pizza Hut

  • Submitted: Mon, February 24, 2003
  • Updated: Thu, December 16, 2010

  • Reported By:kansas city Missouri
Pizza Hut
7291 N Oak Trfwy, Kansas City, Gladstone, Missouri U.S.A.

Pizza Hut rip-off Tricon Corporation one of the largest profit grossing groups in the world, A True Scrooge on Christmas Eve promotes managers to steal from employees every chance they can get! Gladstone Missouri

*UPDATE Employee: I cannot lie

*UPDATE Employee: Bogus claims by disgruntled driver

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On Christmas Eve of 2002, as myself and other delivery drivers for the nation's leading pizza chain trudged into work, we were all unaware that we would be getting a royal screwing at the hands of Pizza Hut Inc., a division of the Tricon Corporation one of the largest profit grossing groups in the world.

It was announced on this night of warmth and affection that we would be getting cut back from .75 for every delivery we take to a mere .50. To most, this figure may not seem too astonishing, but to us, this meager quarter a delivery lost means roughly $100 a month. That's a lot of money for single mothers, family men and college guys like myself to lose and I wanted answers.

After speaking with my store's general manager, I was told, along with all of the other drivers, that the pay cut was nationwide, in an effort to reduce costs to the corporation. What a farce, I thought! Other pizza chains in our area offer their drivers 1.00, even a 1.50 a delivery, but due to Pizza Hut's plethora of business, we always had it better there... until now.

After this loss we had drivers quit. For some it was a second job and just a little extra pocket money. For me though, it WAS my job, my only source of income and it provided me with rent, bills, car repairs, tuition and food money. What a nightmare.

Not one to go down without a fight, I sucked it up and went looking for answers.

First, with suspicion that has become second nature at a business such as this, I called store in outerlying areas. Posing as a prospective employee with three years of delivering pizzas under my belt, I inquired as to how much they paid their drivers. In a college town to the south of Kansas City, I found to my horror and asstonishment that they were still paying their drivers .75.

To the north in St. Joseph, MO, it remained a cool .75. Well shiver me, timbers, right? Well, it got worse. After speaking to a friend of mine who lives in Portland, OR., who also has the misfortune of working at a Pizza Hut, I was achingly amgry to find that he made 1.00 a delivery. A WHOLE DOLLAR!

Knowing that I had been shammed I did some searching. After sneaking a bit (nothing at Pizza Hut is open to the employees) I came across an email address for my Regional Manager, one Tim Henry. I set up a new email address, due to my extreme paranoia of being fired, and fired off some concerns.

I waited. and waited. and waited.

Eventually, he wrote me back and thanked me for my concern involving Pizza Hut but told me that he couldn't answer my questions because I wasn't a member of Pizza Hut...(pause for laughter). Wasn't a member or employee of Pizza Hut?! Could this buffoon read, I wondered?!

After emailing him back and clearing up the fact that I was indeed an employee of his fine corporation, and giving him some facts to set him straight, he agian thanked me and told me to call an 800, number, telling me that they could help me in my plight.

Meanwhile, back at the store, drivers were dropping like flies, the remaining employees were losing their will, some were selling their plasma to pay rent and one poor driver named Paula was being evicted because she could no longer pay rent. She and her 8 year old daughter were going to have to stay in her truck, HER DELIVERY VEHICLE, until she could get her wits about her and find a new job.

Though I have continued to email Mr. Henry, it has done NO good. He continues to avoid my calls and emails and we drivers sit in the dark, one hundred dollars poorer and on the brink of exploding.

I want to se him face to face someday and ask him how his $500,000+ bonus will be this year... What might he spend it on? Might he take a trip? Oh yeah, and when was the last time he had to sell plasma to pay his rent.

kansas city, Missouri

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This report was posted on Ripoff Report on 02/24/2003 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pizza-hut/gladstone-missouri-64118/pizza-hut-rip-off-tricon-corporation-one-of-the-largest-profit-grossing-groups-in-the-worl-46754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I cannot lie

AUTHOR: DECADE PLUS EMPLOYEE - (United States of America)

I remember the day we were informed of the pay cut to .50 per run, as I can recall our Area Manager telling us this is not a paycut. I had to laugh thinking if this isn't a paycut then we don't really exist on this planet. So it did actually happen. A year or so later Pizza Hut implemented a 3rd party to "study" fair compensation. So this DID actually happen, and can you blame the driver for being a little upset? Now we are hearing rumblings that they will cut our hourly wage to $4.75 per hour while were delivering effective January 5th, 2011. I do not believe this is set in stone although it has a high probability of happening. Last I checked the delivery driver is the 3rd most dangerous Job in America behind Law enforcement and Taxi Drivers. This is not to even mention the fact that we are responsible for upkeep on our vehicles. As I understand it this is happening because Papa Johns and Domino's have implemented the wage gouging in certain areas. You have to understand Papa Johns and Domino's also pay much higher per delivery as high as $2.00 which is double what Pizza Hut employees receive. I guess we'll wait and see what happens as they will undoubtedly spring this on us the day of it happening.
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#2 UPDATE Employee

Bogus claims by disgruntled driver

AUTHOR: Joe - (U.S.A.)

I have done customer service for most of the 50+ Pizza Huts in KC for many years now. I know it to be fact that the delivery charge was $.50 for the entire time in question. It was raised to $.75 in early 2004 due to the rising cost of gas. Regardless of what other pizza chains are doing, this is the fact. I can see why you'd be upset. Godfather's drivers get $1 per delivery. Pizza hut does cut costs in many areas that hurt its employees. Raechelle at unit #1 is a good RGM though, and theres no reason to slander her and Tim Henry on this site. They didn't do anything wrong to you. If you want to talk to Tim, stop by the CSC 9112 Glenwood in Overland Park. He's there most days with his door open happy to talk to employees. He's helped me out with issues many times
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