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Report: #323128

Complaint Review: Pizza Hut - Kissimmee Florida

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  • Reported By: Kissimmee Florida
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  • Pizza Hut 5740 West Irlo Bronson Memorial Highway Kissimmee, Florida U.S.A.

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I almost can't decide where to begin. The main point is that at this Pizza Hut, which is located at Old Town in Kissimmee, Florida, is just 50 different levels of wrong.

First off, I have been working for this Pizza Hut for just under a year; my husband has been working at this location for five years, and for Pizza Hut as a whole for 10 years.

Between the two of us we've had our share of shifty managers and lazy dropout coworkers, but the past year, our Pizza Hut employee experience has just been hell on wheels.

To start, the RGM for the store, Robert Hector, by chance is Hatian. The only reason it matters is that he won't give an application to anyone who ISN'T Hatian. If a person of ANY other nationality asks for an application, he'll tell them we're out. If a Hatian walks in five minutes later, suddenly we're back in stock.

That's not the end of it though. Since I was hired a year ago, he's hired two people, both for a higher wage than he's supposed to (and both higher than my starting wage, but I was hired by one of the sane managers, so I won't complain). Both employees were Hatian, but again this is a nonelement to me. The problem starts when the first employee is allowed by Robert to basically talk on his phone all night.

I wish I were exaggerating. He would literally spend his shift calling people and begging them to call the store to tell Robert there was an emergency so he could get out early. This worked for two weeks until all the employees who had shared a shift with him demanded he be fired. Thankfully he was.

Then came Annemarie. She was sweet, if shy. She was also Robert's Mother-in-Law. It's alright for my husband and I to work in the same store, as neither of us are managers. However, for a Store manager to hire his own mother-in-law to work at his store is entirely against policy. And this isn't mentioning the shift manager whose boyfriend was just hired to our location so they could work together.

Again, this is the tip of the iceberg. Our location is a prime tourist spot, and so the prices are a bit higher than typical. We're an extremely busy location, so even on our slowest nights, we work our backsides off. Those who have worked here for a while can tell you night to night how we'll do, and how much the store will make. Usually it ranges in a dinner shift from $4-$7k. Based on this, you would think it is in the best interest to prepare enough dough for the shift. More dough means accommodating more customers, which means more profit for the store. Right? Wrong. We're extremely limited in how much dough we're allowed to prepare, and practically every night we've run out of everything by 8pm.

Robert's reasoning for this is that he doesn't want to have to order (and have to date and put away, since he refuses to hire someone for that job) a larger truck. He doesn't want to spend more money on dough, which defies logic, and the very principle of running a business: You have to spend money to make money.

This no-spending ideal of his extends to everything about the job, as well. We frequently run out of silverware because there isn't enough. We have had to go to the Burger King next door on SEVERAL occasions to borrow lids, straws, cleaning solution, and more, as we run out constantly, and Robert will go months before reordering these things to save money.

To elaborate again on the employee side of things, on a shift that requires two cooks, a cutperson and a dishwasher, he will regularly schedule only two employees: a single cook, and a dishwasher, to do all four jobs. Then he'll get upset that the employees don't keep up with the onslaught of Disney tourists that we get without fail every night. Front of house he'll allow 2-3 servers and no cashier or hostess on a floor that needs at least five servers as well as a cashier.

Now to begin on favoritism. We have Robert, who is the RGM. Teresa, the assistant manager. Amanda, Rachel, and Raul are the three shift managers. Raul is given a pittance of hours to keep him from suing the place for discrimination, when he's perhaps the hardest working manager in the place. He, however, bears little in the way of drama, and so gets into trouble for speaking up for the employees. Rachel was brought to this store when Robert came, and for lack of a less spiteful term, she's his pet. More accurately, his canary. She is put on shifts to report to Robert the dissension in the ranks. He hears about everything from the personal pan we didn't ring up to our saying anything to disagree and defy Rachel.

While I'm not complaining about the practice in general, I am complaining about the repercussions the employees suffer for simply speaking their minds. I'll say I disagree with something that's going on, Rachel will hear and report back to Robert. Suddenly I'm losing hours. That seems fair, right?

Just the other day Amanda, who wishes she had the clout of Rachel, threatened to take away the hours I currently work simply because I'm unable to work on Mondays, due to babysitting issues. I'm willing to work six other days, and I've never been scheduled for a Monday night, but they'll cut my other hours because I'm not willing to work this one shift.

Why do they need someone for this shift? The store employs Five cooks total. Two of those cooks work day shift, and can't work nights. One cook just took a leave due to scheduling conflicts with his other job. This leaves two cooks for night shift, Maria and myself. In order to properly staff a night shift, this would mean the two of us working seven days a week, which neither of us are able, let alone willing, to do. Robert won't hire a new cook, or pay us overtime.

I've gone on for an hour now, and yet I still haven't mentioned how certain employees (who are actually the worst employees we have, and who, at any other job, would have been fired LONG ago) get preferential treatment simply because they don't go to Robert and tell him the truth. I could mention that two out of three of those employees are African American, and that the third is married to a Hatian.

I hate to tout discrimination in this complaint, but the instances of it are so overwhelming that one can't help but bring it up. The day cook, who doesn't cook, and instead leaves that job to the day server, and who also doesn't do any prep, and leaves that to Robert of all people, and who doesn't do dishes, instead leaving THOSE to whoever else will do them (what does she do? that's a good question. She leaves on time and saves Robert labor. That's pretty much it.) is rewarded with a consistent 35 hours per week, any day of the week she wants off, the ability to leave early on demand (guess who comes in early to cover for her.) and the max pay raise every quarter. She happens to be Hatian.

The other day cook, a white male, is lucky to work weekends, and is chastised constantly when he doesn't finish ALL the prep, ALL the dishes, and ALL the orders in a timely manner. In my opinion, they should be lucky he does what he does. I for one enjoy Saturday shift above any other day because I know when I get to work I don't have to prep dough, or wings, or bread, or stuffed crusts, or scrub the make table clean in order to even find the scoops, or remove an entire shift's worth of lids from the area to do my job.

I'm not a lazy person. When I get into my shift, I expect to make sauce, and to clean and fill the make table, and so on. I do it every day. If, however, I were to neglect any of my closing duties, I get reamed for it, same as that day cook. Yet if Genesta, the female day cook, chooses to neglect ALL her duties her entire shift..why that's just fine, and everyone else had better pick up the slack.

I could give such examples for several of the employees there.

The thing that makes me most ashamed, though, and that was the catalyst for this complaint, was a recent incident. Robert and Rachel were standing at the register, taking cash from customers, and in front of them and everyone in the rest of the store, were badmouthing the employees they don't favor. That's something you just don't do. No matter WHO is the bad employee, the managers' job is to fix these problems, not sit in front of customers gossiping about all the things they don't like about us.

Another point, if you anger Robert by actually speaking your mind, he'll cut your pay. We have a server, she's perhaps the most dedicated Pizza Hut employee I ever met, someone who actually qualifies for her company bestowed Customer Maniac title, complain that certain other employees were stealing money. Shortly thereafter, the employees in question were not spoken to at all on the matter, and the server finds her hourly pay cut by 20 cents an hour.

We've since discovered this can't be done without employee knowledge, and a signature, neither of which Robert attained, so they must have been forged.

Other practices include managers changing their own time clocks to reflect showing up on time when in fact they're up to an hour or more late for their shift, then turning around and writing up employees that show up 10 minutes late due to traffic.

There's also padding checks by adding extra sauces and drinks to the bill, then pocketing the money, or discounting checks after the customer leaves and pocketing the difference.

To summarize, employees of certain nationalities are guaranteed a cushy place here, the worst workers among us, who fulfill perhaps one of their duties on a good day, get preferential treatment, the hardest working of the managers and employees are treated as expendable unless we pick up everyone else's slack. It's alright for the managers to cheat, steal, be late or even skip work without so much as a slap on the wrists, but for an employee to even ponder calling in with a real illness is grounds for a write-up or worse. Employees are expected to do nearly all of the management's duties, and we get admonished if we're not able to cover both our own duties and theirs.

I wish I could say this long-winded testimony is all I have to say, but every shift I come home with something else that makes me incredibly sad to work at a place I actually love to be, thanks to the abhorrent job practices that go on there.

Selina
Kissimmee, Florida
U.S.A.

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This report was posted on Ripoff Report on 04/02/2008 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pizza-hut/kissimmee-florida-34746/pizza-hut-unfair-treatment-of-employees-hazardous-situations-for-customers-kissimmee-flor-323128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#22 Consumer Comment

Code of ethics

AUTHOR: Sonia - (U.S.A.)

POSTED: Thursday, January 01, 2009

Pizza Hut chains and other fast food chains, I the consumer have something for you to try. BUT without the point system, that system sucks and should be abolished. It penalizes you when you have to run to the doctor or have a life threatening procedure done, they give a point. Majority of employees will tell you this. I know an employee who works at a company who has the point system. Let me make it clear, if a person has life threatening illness, let them go to the doctor without prejudice. For Instance, my friend had convulsions on the job. He was given a point even though it wasn't his fault.

Its in the policy manual, This stinks. I know that most employers are trying to trim the call-ins. Make no mistake about it, Make revisions in your hand book. If a child needs hearing aids, do not count it against the employee. If an employee is sick, and has to go to the doctor, Don;t count it against the employee, If the employee cannot come to work due to bad weather, ie, snowstorms, tornadoes, or flooded roads, Please do not count it against the employee.

I do understand the productivity and to make money. Well, my friends do the same thing. They have to pick up the slack where others have left off. It should be a team work. Remember I can bet you can go into a Wal-Mart. You will find cliques, If you are not a member of a circle. You might as well be an outcast. All companies need to implement a program to make work places fun to make money. There are jobs out there.

One thing is........ Follow these rules, majority of the problems will go away,

1. Abandon Clique relationship. If a person needs help, they cannot find it. Their blood is on your hands.
2. Embrace each other.......... If each person comes together as a team to see if there is anything needed to be done. The store or work place will experience closeness as a family.
3. Respect .... Uh oh, I hit the nail on the head. this you do not find often. You can find disrespect in various places. I have been accused of calling a person a racial name which I have bi-racial nieces and nephews. Nice try.
4. Excellence in trying.... I believe I have gone over that above this sentence. But if everyone abandoned the circle, and no matter how bleak the situation is, Work place will run smooth as silk. customers will return for more and more service that is being offered to them.


If all managers who run companies observe these comments. We will have a good working environment. Most of all Cut out the point system, we have no need for it. It is worst than a communist nation. Its like being dictated on what is said and cannot be said. To the lady who wrote this complaint above, I worked in a pizza hut with an assistant manager who used crack cocaine. I did not learn this until a shift manager came to me telling me this. The store manager came up from behind me rushing me and making threats of letting me go when I was in state of shock after loosing a friend of mine in 1992. I will not and cannot look at a pizza parlor to ask for a job. I fear of the mistreatment of the manager.

To: The managers, Treat your employees identical to your kids. This goes for the shift managers. just because you have manager written on your badge doesn;t make you king of the mountain. Its just a promotion, and gives you access to the higher authority over the peons. The ones who hires and fires, I hope you treat your authority with care, If its mistreated, It can come back and haunt you. I have seen this before.

To: The employees, Try your hardest to make the store run, I know its tough. We are already in a recession. Times are going to get even rougher. The stock market has fallen over 5k points. Then we have gotten sold out by our reps. Please Try hard at work. And try hard voting and have a stronger voice in the USA.

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#21 Consumer Comment

Interesting?

AUTHOR: Danilynn - (U.S.A.)

POSTED: Sunday, August 03, 2008

I have to wonder if Richard K. is the same Rick that Amanda is talking about in her post. Based on the fact that he has responded to both of the negative reports about this Pizza Hut, in defense of the managers and the store, I believe so. Despite the fact that I have never worked for Pizza Hut, I had a friend who did. She told me some really interesting things that go on within the franchise. I am not surprised that the OP is unhappy. Based on the tone and response from the manger, it seems like she works with some very rude and judgmental people. The manager's letter alone tells me that working at this restaurant in unpleasant.

I was the manager of a Subway for two years while in College, and I have to say that I found treating your employees with respect to be a very effective solution to these types of problems. Maybe, the managers at this particular Pizza Hut should take note.

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#20 Consumer Comment

Interesting?

AUTHOR: Danilynn - (U.S.A.)

POSTED: Sunday, August 03, 2008

I have to wonder if Richard K. is the same Rick that Amanda is talking about in her post. Based on the fact that he has responded to both of the negative reports about this Pizza Hut, in defense of the managers and the store, I believe so. Despite the fact that I have never worked for Pizza Hut, I had a friend who did. She told me some really interesting things that go on within the franchise. I am not surprised that the OP is unhappy. Based on the tone and response from the manger, it seems like she works with some very rude and judgmental people. The manager's letter alone tells me that working at this restaurant in unpleasant.

I was the manager of a Subway for two years while in College, and I have to say that I found treating your employees with respect to be a very effective solution to these types of problems. Maybe, the managers at this particular Pizza Hut should take note.

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#19 Consumer Comment

Interesting?

AUTHOR: Danilynn - (U.S.A.)

POSTED: Sunday, August 03, 2008

I have to wonder if Richard K. is the same Rick that Amanda is talking about in her post. Based on the fact that he has responded to both of the negative reports about this Pizza Hut, in defense of the managers and the store, I believe so. Despite the fact that I have never worked for Pizza Hut, I had a friend who did. She told me some really interesting things that go on within the franchise. I am not surprised that the OP is unhappy. Based on the tone and response from the manger, it seems like she works with some very rude and judgmental people. The manager's letter alone tells me that working at this restaurant in unpleasant.

I was the manager of a Subway for two years while in College, and I have to say that I found treating your employees with respect to be a very effective solution to these types of problems. Maybe, the managers at this particular Pizza Hut should take note.

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#18 Consumer Comment

This just kinda proves what I have thought all along.

AUTHOR: Grimdragon - (U.S.A.)

POSTED: Saturday, June 07, 2008

I notice that if you search for other pizza companies, you don't really find them. That said, to Bakatcha, it sure is awesome to see a Pizza Hut manager who has time out of that 60-80 hour work week to post non sense on some random message board.

Its one thing when I do it. See, I'm a troll. But you are supposed to be respectable and ya know..follow the "culture", that oh so wonderful word that seems to be the catch phrase of the day in corporate America, of Pizza Hut which involves bein "bout it bout it wid Da HUT". Of course that means you wont have time for family or other things that most of us that have a life often participate in.

No you are spending your Awesome-licious day dealing with sub par employees and trying to make them believe in the culture you get a bonus and very little pay for that huge work week to believe in.

I am impressed though, you had time to write on this message board. Seems your store must be under control if you have THAT much time.

To the OP: Its awesome that you have something outside of that wretched company to work with and for. Just a shame these leeches really believe all the culture they espouse eh. Gotta love the company bots that just spout the little phrases and such.

So glad I am outta that biznez to never return.

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#17 UPDATE Employee

Your story is full of holes

AUTHOR: Richard K - (U.S.A.)

POSTED: Friday, May 30, 2008

Everyone should investigate first before believing what you read in this report. Her husband was fired due to tardyness (everyday) and she decides to not show for shifts at any given time. Pizza Hut has built a culture around teamwork and accountability. She has neither of those qualities so I'm sure she will be gone soon as well. They complain they have no transportation, to us co-workers, but the bus system goes right by their hotel, where they live. Two miles up the road they can get off the bus at a stop that is located directly in front of the store. The third person mentioned is her mother-in-law, who has been with the company for years but now finds herself battling everyday with the reprocussions of this report and her own downward spiral in prescription drug abuse. There are 2 black people that work at that store and they were hired by a pervious manager so their information to the reader is way, way skewed.
Don't believe what you read. If you're ever in the Kissimmee area right outside Disney World, I would suggest stopping by this store to check out the awesome customer service that happens here. This store has won many, many awards for customer service. The only thing hurting this store right now was the decision of the manager to hire this person. Check it out for yourself. It's one of the largest stores the company owns and Customer Mania is alive at this location. This puts a black spot on the workers in this restaurant and that's a shame because there are some great people here. We need to "weed out" the ones who refuse to perform and blame everyone else for their faults.

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#16 UPDATE Employee

"Unfair treatment" - false!

AUTHOR: Bakatcha - (U.S.A.)

POSTED: Thursday, May 29, 2008

Hello all! It's Amanda; that manager that wishes she had half the clout Rachel does. I'm here to set Selina's Oh so sad story' story straight. She has a tendency to get a little excited, and her story telling ends up being more creative than factual. Before I begin, make note that this is my personal opinion and not the official position of Pizza Hut.

Hello Selina. Surprised?
Where shall I begin?
Meet Selina, the girl who has experienced nothing but hell on wheels at Pizza Hut Sure has been rough since Robert hired you huh? Yeah it's true, to begin, the Haitian guy who hires only Haitians' hired Selina. See Selina, Mrs. T interviewed you and Robert hired you. You're not Haitian, are you Selina?????

Selina has been with us for just about under a year and that's about it for the truth in her report. She fails to mention a number of things and the rest are entirely made up. But that's why I'm writing back of course, to fill you readers in.

(You can quit chewing your fingers off now Selina. It's okay; I'll try to be easy on ya).

Selina was hired as cook, as her husband was a few years before I was even hired. Her mother in law has also worked at our store for quite a few years. So we really didn't think anything of it hiring one more member of the family. In fact, we welcomed her warmly.

I'm not sure of Selina's starting wage, but I do know that Pizza Hut is either her 2nd or 3rd job, (3rd giving her extra' credit). Lawrence, her husband and I used to talk. Actually we used to be buds. Before Robert hired Selina, I knew of her through her husband; and well, what I knew was that she was in her late twenties and had never really had a job for anymore than a month. Anyway, her work history wouldn't matter much here in this report of mine, except for the fact that experience' has a whole lot to do with starting wages, am I right? It's true Selina; some of the 20 year olds we've hired have way more experience than you, therefore they may have had a higher starting wage than you.

More importantly, there have been a total of three Haitians in our store since I've worked there. Robert our Rgm is Haitian, a server, and of course, Roberts Mother in law who worked there Monday nights until recently. Robert did not hire the server. She was hired well before Selina by a previous Rgm. (a white guy actually). Roberts Mother in law worked with us Monday nights because of our shortage on cooks. She is an employee of the I-drive Pizza hut. Oh, and just to note Selina, Genesta is not Hatian she is from the Bahamas. Secondly, is Rachel the one your referring to as being married to a Haitian? Get your facts straight chic. He's not Hatian either; he's from St. Croix.

Anyway, my point: Selina wanted Monday nights off 8 months after she had always worked Mondays because she claims she didn't have a babysitter'. (Funny, Lawrence watches the kids and he's off Mondays, eh that doesn't matter). We wouldn't have needed Roberts mother in law if Selina had continued to work Monday's, but with such short notice it was difficult to hire so quickly to cover the shift. Maria is the other cook on Monday nights and well; it really wasn't fair to leave her closing all stations by herself. Thanks to Roberts mother in law, Maria had a partner on Monday nights. Now thanks to Selina, her friend Maria ended up closing alone the following Monday after her first report. We're glad your happy Selina and it's not surprising that you failed to tell your very own friend the truth about why Annemarie could no longer work Mondays.

Also, I did not say I'd cut your hours because you couldn't work Mondays any longer. What I said was that I would need to hire someone and I could not hire a new person for only one day. It just doesn't fly. Therefore, instead of having 5 days you will have 4. You're the one cutting your hours by changing your availability, not me.

Robert hired my boyfriend, his name is Rick - and no, it wasn't so we could work together. Are you serious, lol? My boyfriend worked maybe one two days a month he worked days and I worked nights. We never worked together. He was hired for days to do prep for the night shift. He didn't take your hours and he didn't take Lawrence's hours on the weekends. By the way, remember the call I told you about when you freaked out at work? There was no call, it was your first report that flagged him I made the whole call thing up. Ah, a taste of being on the other side of the fence huh? No hard feelings, it wasn't our bread and butter. Again, we just needed a quick prep guy and he was an experienced candidate. By the way, have fun doing prep 8-).

Yes, we are a tourist location, but no we don't do 4k every night. Like most tourist areas, we have our seasons and were not yet in it. We hardly hit 4k one night a week right now. And for as long as I've been there I have never seen a 7k night - even in the busiest time of summer. Selina, next time you look at the schedule.. there at the top is a forecast for the day. Notice that it's not even 4k for an entire day much less a single dinner shift. We don't run out of dough every night and occasionally when we do, we do our best to get back in the game. Part of keeping that up is your job ya knowit's called working as a team and watching your product. Not telling the Mod when we're three left to the good.

Most of what we prepare is based on forecast. Much like the weather man who says its not going to rain and it pours, we forecast based on the past few weeks or last years sales. If we were dead last week, dead last year at this time, why would we prepare a ton of dough this week? Chances are we'll be slow, but sometimes yes, it does pour. Once in a while we'll run out of product, but what restaurant doesn't? There's not much we can do about the occasional running out of product.

About Robert being cheap as you may as well say. It's not cheap; it's called control of restaurant finances. When you become an Rgm you'll learn about this, (ohp, I made a funny). Again we will run out of things occasionally it just happens.

The person originally responsible for putting away the truck was your husband. (This is my fav. part). Lawrence used to work an over night job at 7-11 and was given a key to come in early and put away the weekly trucks. This is all he had to do. The previous Rgm offered him this position and a few months later caught him sleeping in the booth one morning. Needless to say, Lawrence lost the position and of course, he wasn't fired, as he should have been. He was given another chance along with many others still to come down the road.

Then came Good ole Haitian lovin Robert, (lol) who saw no need for Lawrence to have a key anymore. Robert asked Lawrence for the keys because a previous manager needed it after losing his and Lawrence, (omg!), threw a fit! Although he hadn't work that position in over a year and a half now, there was something special about that keyhmm?

In time, the only shifts Lawrence got were Saturdays and Sundays. Why? Well, because remember he and the mother in law (a server) are the babysitters, dad had to be home to watch the kids throughout the week. Besides we found Selina to be more productive and friendlier anyway. Lawrence was in charge of Saturday trucks for the longest while on his Saturday shifts, but he messed that up too. Although he didn't get caught sleeping for a second time, he'd often forget to check, date and rotate.

Because Lawrence and I were buds, I didn't write him up as I should have. Remember we were buds; I wanted to believe he had just made a mistake or two. On the other hand, he hardly did anything or did anything right for all of what he did do. I must say however, he sure could spout off books and policies word for word. I gave up working Sat morns because as I said, Lawrence did nothing but cook and frozen prep. All else was left to me. He failed to show up on time for the only two days he was scheduled. Sad thing was he lived directly across the street. Seriously, directly across the street! I'd buy him breakfast from BK and Chick Fil-A, so hoping he'd work faster, better, or harder, (any of the three would have been worth it) but - it didn't work. I always had to do the parking lot, get the sanitizer ready, put the mats down, set up the trash bins, and get the proper rings and cheese cups out all the things Genesta, our wonderful mon-fri cook does do. Uh, it got so old.

He'd put a pizza in the oven and you'd swear he never knew it came out the other side! Therefore pizza, wings, Garlic bread etc. ended up on the floor. But again, we let it go. We just beat ourselves on the head whenever anyone of us had to work the weekends with him.

Selina hun, your lie sticks out a bit about your hardworking husband. First you say Lawrence (no, that's right, he's referred to as the white male) is the greatest cook during the day and that he does everything rightthen two lines down you say, he gets chastised' when he misses something? So which is it? Does he get it all right or not?


Now about your meeting with Craig. It was certainly your chance to vent, maybe get all your problems solved, la la la. Unfortunately none of these problems are even yours, nor do half of them even exist. There are maybe two things, (there I go, giving you credit again) in your first four pages that may, I suppose, affect you personally. So it would be easy to say, you're defending everyone else. But who could that be other than your husband and mother in law? Nobody else is complaining. Oh that's right, it's because we're all Haitians and we've got it Cushy.

Truth is, the list of people of which Selina pretends to have on her side barking unfair treatment ends with herself, her mother in law and her husband.

I'm scrolling down Selina's 8-page report here; forgive me if I bounce a round a little. Pretty sure 8 pages of I hate my job is grounds for a new one!

Moving on Selina hun, you always have a cut person with you and for 6 days a week a faithful dishwasher as well. No more discussing needed here; you clearly made this up also.

Raul (a Previous Shift Mgr.) was fired for (1) hanging up on a customer and (2) for saying another companies name when he answered the phone. Unfortunately for him, there was a corporate guy on the other end. Whoops! Smooth move cowboy! Raul was one hell of a worker, I will never doubt that one bit. One of the hardest workers I've ever met. The man could work 80 hours and still take em' down. Buttttttt he was never a manager. When you become a manager you are the director of your shift. You are to make sure everybody is doing their jobs, control labor, and more importantly deliver excellent customer service to every customer that walks through that door.

Instead of managing a crew etc., Raul did the employees jobs. He jumped on the make table from the moment he walked in and let the employees run the store. I'd come into work from 2-3 days off and the entire team was chillaxin! People would be out smoking cigarettes all night and if Raul had one of his ching chings on that night, he might stick his head out the door and say hey guys, order up!. Their response: yeah okay, whatever, and well, there he was doing yours and everyone else's jobs again. Way to go, now we have a bunch of lazy bums! No wonder you miss him, you gotta work a little harder now huh babe?
Part of being management is communication with other managers, so you can bet when you or anyone else screws up, (or of course does well, 8-)) we'll all know about it. We're solid mgmt crew and we will continue to stick together in efforts to run a successful store. If you eat a personal pan, or even so much as a breadstick and you don't pay for it, you will be written up. Very simple. Trying eating for free at Fridays or any other restaurant for that matter.

By the way all, Genesta is a great employee. She doesn't do frozen prep, no, but that's actually the night shifts job and she's never had to do it since the very day she was hired. But she dates everything, she shows up on time, in proper, clean uniform. She does everything Lawrence doesn't do except frozen prep, the part that isn't actually part of her dayshift duties. Lawrence does do frozen prep and yes, that's certainly a bonus for night shift crew and us managers, but he does lack on all else. He doesn't do the parking lot, he doesn't do cut table, he doesn't show up on time, he doesn't use the correct specs, therefore he's the one ripping customers off using a med cheese cup for a large pizza. He's a blind dish washerIF he does do dishes. He doesn't set up sanitizer and he can't manage to come into work with a clean uniform. Instead he stores them in his locker which is unsanitary and illegal according to the policies that he knows so well. Then, when I speak to him about storing his clothes in his locker he rips my head off claiming he can't afford to do laundry everyday. Are you kidding me?!!! Three words of advice: Sink, Soap, H20!

How is it that Robert cuts peoples pay? That's not possible. Once we enter in you pay, it is far beyond us to change anything, nor is it even legal. I can't believe you would allow such thing to happen IF it ever did? Would you guys reading this not have a COW if you found out your boss just cut your pay? I hope you readers don't really believe this, lol. He might take away your hours for being late, unproductive or having a negative attitude, but he, not anyone can cut your pay. Where's your policy guy? Ohhh Lawrenceeee!

When you're late for work as much as you, Lawrence and your mother in law were, yes we take action and write your butts up. This goes for even some of the best employees we have. And traffic, chic, you lived across the street! what the heck kind of traffic did you ever experience? I drive 23 miles to work everyday for two years now and I think I've been late maybe twice. If you get a flat tire, yes we can understand that; we won't hold that against you. But you don't get a flat tire everyday.

Oh and about padding checks. This is interesting. First of all, pretty sure you don't even know how the register works. You're a cook am I right? Yeah, think we've had this conversation before, but I'll do it again for ya and the world to see. Here's how we pad checks people:
A customer orders 10 wings and wings usually get a blue cheese or a ranch right? Right. We ask every customer which they prefer and some say neither, don't need or want it. So here's what we doBecause it's included already in the price of the wingsagain INCLUDED, we ring it in anyway and don't give it to them. This in no way, shape or form charges the customerit gives the store credit. Why do we need credit? For those customers that want extra and the extra ones we don't charge the employees for etc. There's no charging the customer more and there certainly isn't no pocketing of 50 cents a pop. (omg, this is just too funny) Don't you think customers would have ripped us for charging them more for something they didn't want or order? People do look over their checks; they will know when something is added. Nice try though, really.

Anywho, you talk about unfairness such as only Haitians being hired so on and so on. But we haven't hired any Haitians? Discrimination? Where? We've hired one half black girl, and white older lady, a 16-year-old white girl, a Spanish girl a young Spanish guy. See you really have nothing to prove that he is racist and truth is, you never will because it's simply not true. This is probably why Craig kept cutting you offbecause you kept repeating yourself. An 8-page letter and the only thing you could spit out in the meeting was the fact that he was a racist with no evidence? Wow. Ya know, I'm beginning to think it's the other way around and you'd better be careful, you're making it pretty obvious.

For those of you reading this, I'm whiteas white as they come. Robert is not racist; he's a wonderful, kind, and very fair manager.

No, we're not too knuckle headed to know that we can't hold your note to the world against you here at work. We're smart cookies too babe and we will continue to treat you as we always have, but now we just know who you really are. And we all feel much better about that. Ah yes, we learn something new everyday.

Now to all of you reading this, (keeping up with this silliness Selina so hopes to get attention for), here's a piece of what Pizza huts management crew has done for Selina and her family. Last December (07'), we collected money for her family so that her kids would have a great Christmas. It was at least close to 200 bucks that she received and got spend on her kids, but of course, she wasn't so bitter then. Don't forget Christmas dinner we provided for you and your family, which was about 200 bucks worth of food you took home. Two years back I even gave her mother in law a brand new pair of k swiss sneakers because her shoes were looking kind of shabby. Yeah, I'm a sneaker girl and it made me feel good to make her feel good. She didn't think I was so unfair then either. Recently we had a contest that Selina was so close to winning. I encouraged her to hurry up and win one night and was very excited to give her the 20 bucks. She worked hard for it and because I truly thought she was a genuine, hardworking, honest person, I wanted her to win it in the worst way.

Not to mention all the no call no shows her and her husband pulled. We didn't can them. We trusted that they made a few mistakes or wanted to believe that anyway. Then when it got out of hand with other employees, we eventually had to step up to the plate and take control of the store. Can I tell ya, since we've taken action - Selina, her mother in law and her husband have hardly been late at all! Guess that traffic went away

Anyway - See how horrible it's been for Selina and her family? My point exactly!
You know, I keep reading your 8 pages over and over and the stuff you come up with just cracks me up. It's unbelievable to say the least that you even have the guts to write up some of the lies you've written in here. Then again I have to remind myself that there are people like you out there that do spend their lives stabbing at others for their very own failed attempts in life.
We are all very aware of the kind of person you are and we are well aware of the fact that you spin your faces around depending on whom you're talking to at the moment. If you said it was dark outside, we'd check.

One last thing: ADHD and bad teeth, that's what made you say these things?! (Laughing my butt off!!) Come on! You're more creative than that! Put on your ching chings girl!!

All right Selina, I'll leave ya alone. You can keep your fans here online. I really do hope things get better for you at work. But from here on out, I'm not your friend and I do not trust you as far as I could throw ya, but I will not treat you any differently than I treat anyone else at work. I'm there to do my job, as you are there to do yours. You have no clue how good you've had it working for Pizza Hut. If we'd of documented all your boo boo's as we should have, you, your three faces, and the two others would have been canned 8 months ago. We're actually the nice guys and you're the dee da dees. Remember people - there's always another side to the story. Have wonderful day all and see ya at work Selina. Smile 8-)

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#15 UPDATE Employee

"Unfair treatment" - false!

AUTHOR: Bakatcha - (U.S.A.)

POSTED: Thursday, May 29, 2008

Hello all! It's Amanda; that manager that wishes she had half the clout Rachel does. I'm here to set Selina's Oh so sad story' story straight. She has a tendency to get a little excited, and her story telling ends up being more creative than factual. Before I begin, make note that this is my personal opinion and not the official position of Pizza Hut.

Hello Selina. Surprised?
Where shall I begin?
Meet Selina, the girl who has experienced nothing but hell on wheels at Pizza Hut Sure has been rough since Robert hired you huh? Yeah it's true, to begin, the Haitian guy who hires only Haitians' hired Selina. See Selina, Mrs. T interviewed you and Robert hired you. You're not Haitian, are you Selina?????

Selina has been with us for just about under a year and that's about it for the truth in her report. She fails to mention a number of things and the rest are entirely made up. But that's why I'm writing back of course, to fill you readers in.

(You can quit chewing your fingers off now Selina. It's okay; I'll try to be easy on ya).

Selina was hired as cook, as her husband was a few years before I was even hired. Her mother in law has also worked at our store for quite a few years. So we really didn't think anything of it hiring one more member of the family. In fact, we welcomed her warmly.

I'm not sure of Selina's starting wage, but I do know that Pizza Hut is either her 2nd or 3rd job, (3rd giving her extra' credit). Lawrence, her husband and I used to talk. Actually we used to be buds. Before Robert hired Selina, I knew of her through her husband; and well, what I knew was that she was in her late twenties and had never really had a job for anymore than a month. Anyway, her work history wouldn't matter much here in this report of mine, except for the fact that experience' has a whole lot to do with starting wages, am I right? It's true Selina; some of the 20 year olds we've hired have way more experience than you, therefore they may have had a higher starting wage than you.

More importantly, there have been a total of three Haitians in our store since I've worked there. Robert our Rgm is Haitian, a server, and of course, Roberts Mother in law who worked there Monday nights until recently. Robert did not hire the server. She was hired well before Selina by a previous Rgm. (a white guy actually). Roberts Mother in law worked with us Monday nights because of our shortage on cooks. She is an employee of the I-drive Pizza hut. Oh, and just to note Selina, Genesta is not Hatian she is from the Bahamas. Secondly, is Rachel the one your referring to as being married to a Haitian? Get your facts straight chic. He's not Hatian either; he's from St. Croix.

Anyway, my point: Selina wanted Monday nights off 8 months after she had always worked Mondays because she claims she didn't have a babysitter'. (Funny, Lawrence watches the kids and he's off Mondays, eh that doesn't matter). We wouldn't have needed Roberts mother in law if Selina had continued to work Monday's, but with such short notice it was difficult to hire so quickly to cover the shift. Maria is the other cook on Monday nights and well; it really wasn't fair to leave her closing all stations by herself. Thanks to Roberts mother in law, Maria had a partner on Monday nights. Now thanks to Selina, her friend Maria ended up closing alone the following Monday after her first report. We're glad your happy Selina and it's not surprising that you failed to tell your very own friend the truth about why Annemarie could no longer work Mondays.

Also, I did not say I'd cut your hours because you couldn't work Mondays any longer. What I said was that I would need to hire someone and I could not hire a new person for only one day. It just doesn't fly. Therefore, instead of having 5 days you will have 4. You're the one cutting your hours by changing your availability, not me.

Robert hired my boyfriend, his name is Rick - and no, it wasn't so we could work together. Are you serious, lol? My boyfriend worked maybe one two days a month he worked days and I worked nights. We never worked together. He was hired for days to do prep for the night shift. He didn't take your hours and he didn't take Lawrence's hours on the weekends. By the way, remember the call I told you about when you freaked out at work? There was no call, it was your first report that flagged him I made the whole call thing up. Ah, a taste of being on the other side of the fence huh? No hard feelings, it wasn't our bread and butter. Again, we just needed a quick prep guy and he was an experienced candidate. By the way, have fun doing prep 8-).

Yes, we are a tourist location, but no we don't do 4k every night. Like most tourist areas, we have our seasons and were not yet in it. We hardly hit 4k one night a week right now. And for as long as I've been there I have never seen a 7k night - even in the busiest time of summer. Selina, next time you look at the schedule.. there at the top is a forecast for the day. Notice that it's not even 4k for an entire day much less a single dinner shift. We don't run out of dough every night and occasionally when we do, we do our best to get back in the game. Part of keeping that up is your job ya knowit's called working as a team and watching your product. Not telling the Mod when we're three left to the good.

Most of what we prepare is based on forecast. Much like the weather man who says its not going to rain and it pours, we forecast based on the past few weeks or last years sales. If we were dead last week, dead last year at this time, why would we prepare a ton of dough this week? Chances are we'll be slow, but sometimes yes, it does pour. Once in a while we'll run out of product, but what restaurant doesn't? There's not much we can do about the occasional running out of product.

About Robert being cheap as you may as well say. It's not cheap; it's called control of restaurant finances. When you become an Rgm you'll learn about this, (ohp, I made a funny). Again we will run out of things occasionally it just happens.

The person originally responsible for putting away the truck was your husband. (This is my fav. part). Lawrence used to work an over night job at 7-11 and was given a key to come in early and put away the weekly trucks. This is all he had to do. The previous Rgm offered him this position and a few months later caught him sleeping in the booth one morning. Needless to say, Lawrence lost the position and of course, he wasn't fired, as he should have been. He was given another chance along with many others still to come down the road.

Then came Good ole Haitian lovin Robert, (lol) who saw no need for Lawrence to have a key anymore. Robert asked Lawrence for the keys because a previous manager needed it after losing his and Lawrence, (omg!), threw a fit! Although he hadn't work that position in over a year and a half now, there was something special about that keyhmm?

In time, the only shifts Lawrence got were Saturdays and Sundays. Why? Well, because remember he and the mother in law (a server) are the babysitters, dad had to be home to watch the kids throughout the week. Besides we found Selina to be more productive and friendlier anyway. Lawrence was in charge of Saturday trucks for the longest while on his Saturday shifts, but he messed that up too. Although he didn't get caught sleeping for a second time, he'd often forget to check, date and rotate.

Because Lawrence and I were buds, I didn't write him up as I should have. Remember we were buds; I wanted to believe he had just made a mistake or two. On the other hand, he hardly did anything or did anything right for all of what he did do. I must say however, he sure could spout off books and policies word for word. I gave up working Sat morns because as I said, Lawrence did nothing but cook and frozen prep. All else was left to me. He failed to show up on time for the only two days he was scheduled. Sad thing was he lived directly across the street. Seriously, directly across the street! I'd buy him breakfast from BK and Chick Fil-A, so hoping he'd work faster, better, or harder, (any of the three would have been worth it) but - it didn't work. I always had to do the parking lot, get the sanitizer ready, put the mats down, set up the trash bins, and get the proper rings and cheese cups out all the things Genesta, our wonderful mon-fri cook does do. Uh, it got so old.

He'd put a pizza in the oven and you'd swear he never knew it came out the other side! Therefore pizza, wings, Garlic bread etc. ended up on the floor. But again, we let it go. We just beat ourselves on the head whenever anyone of us had to work the weekends with him.

Selina hun, your lie sticks out a bit about your hardworking husband. First you say Lawrence (no, that's right, he's referred to as the white male) is the greatest cook during the day and that he does everything rightthen two lines down you say, he gets chastised' when he misses something? So which is it? Does he get it all right or not?


Now about your meeting with Craig. It was certainly your chance to vent, maybe get all your problems solved, la la la. Unfortunately none of these problems are even yours, nor do half of them even exist. There are maybe two things, (there I go, giving you credit again) in your first four pages that may, I suppose, affect you personally. So it would be easy to say, you're defending everyone else. But who could that be other than your husband and mother in law? Nobody else is complaining. Oh that's right, it's because we're all Haitians and we've got it Cushy.

Truth is, the list of people of which Selina pretends to have on her side barking unfair treatment ends with herself, her mother in law and her husband.

I'm scrolling down Selina's 8-page report here; forgive me if I bounce a round a little. Pretty sure 8 pages of I hate my job is grounds for a new one!

Moving on Selina hun, you always have a cut person with you and for 6 days a week a faithful dishwasher as well. No more discussing needed here; you clearly made this up also.

Raul (a Previous Shift Mgr.) was fired for (1) hanging up on a customer and (2) for saying another companies name when he answered the phone. Unfortunately for him, there was a corporate guy on the other end. Whoops! Smooth move cowboy! Raul was one hell of a worker, I will never doubt that one bit. One of the hardest workers I've ever met. The man could work 80 hours and still take em' down. Buttttttt he was never a manager. When you become a manager you are the director of your shift. You are to make sure everybody is doing their jobs, control labor, and more importantly deliver excellent customer service to every customer that walks through that door.

Instead of managing a crew etc., Raul did the employees jobs. He jumped on the make table from the moment he walked in and let the employees run the store. I'd come into work from 2-3 days off and the entire team was chillaxin! People would be out smoking cigarettes all night and if Raul had one of his ching chings on that night, he might stick his head out the door and say hey guys, order up!. Their response: yeah okay, whatever, and well, there he was doing yours and everyone else's jobs again. Way to go, now we have a bunch of lazy bums! No wonder you miss him, you gotta work a little harder now huh babe?
Part of being management is communication with other managers, so you can bet when you or anyone else screws up, (or of course does well, 8-)) we'll all know about it. We're solid mgmt crew and we will continue to stick together in efforts to run a successful store. If you eat a personal pan, or even so much as a breadstick and you don't pay for it, you will be written up. Very simple. Trying eating for free at Fridays or any other restaurant for that matter.

By the way all, Genesta is a great employee. She doesn't do frozen prep, no, but that's actually the night shifts job and she's never had to do it since the very day she was hired. But she dates everything, she shows up on time, in proper, clean uniform. She does everything Lawrence doesn't do except frozen prep, the part that isn't actually part of her dayshift duties. Lawrence does do frozen prep and yes, that's certainly a bonus for night shift crew and us managers, but he does lack on all else. He doesn't do the parking lot, he doesn't do cut table, he doesn't show up on time, he doesn't use the correct specs, therefore he's the one ripping customers off using a med cheese cup for a large pizza. He's a blind dish washerIF he does do dishes. He doesn't set up sanitizer and he can't manage to come into work with a clean uniform. Instead he stores them in his locker which is unsanitary and illegal according to the policies that he knows so well. Then, when I speak to him about storing his clothes in his locker he rips my head off claiming he can't afford to do laundry everyday. Are you kidding me?!!! Three words of advice: Sink, Soap, H20!

How is it that Robert cuts peoples pay? That's not possible. Once we enter in you pay, it is far beyond us to change anything, nor is it even legal. I can't believe you would allow such thing to happen IF it ever did? Would you guys reading this not have a COW if you found out your boss just cut your pay? I hope you readers don't really believe this, lol. He might take away your hours for being late, unproductive or having a negative attitude, but he, not anyone can cut your pay. Where's your policy guy? Ohhh Lawrenceeee!

When you're late for work as much as you, Lawrence and your mother in law were, yes we take action and write your butts up. This goes for even some of the best employees we have. And traffic, chic, you lived across the street! what the heck kind of traffic did you ever experience? I drive 23 miles to work everyday for two years now and I think I've been late maybe twice. If you get a flat tire, yes we can understand that; we won't hold that against you. But you don't get a flat tire everyday.

Oh and about padding checks. This is interesting. First of all, pretty sure you don't even know how the register works. You're a cook am I right? Yeah, think we've had this conversation before, but I'll do it again for ya and the world to see. Here's how we pad checks people:
A customer orders 10 wings and wings usually get a blue cheese or a ranch right? Right. We ask every customer which they prefer and some say neither, don't need or want it. So here's what we doBecause it's included already in the price of the wingsagain INCLUDED, we ring it in anyway and don't give it to them. This in no way, shape or form charges the customerit gives the store credit. Why do we need credit? For those customers that want extra and the extra ones we don't charge the employees for etc. There's no charging the customer more and there certainly isn't no pocketing of 50 cents a pop. (omg, this is just too funny) Don't you think customers would have ripped us for charging them more for something they didn't want or order? People do look over their checks; they will know when something is added. Nice try though, really.

Anywho, you talk about unfairness such as only Haitians being hired so on and so on. But we haven't hired any Haitians? Discrimination? Where? We've hired one half black girl, and white older lady, a 16-year-old white girl, a Spanish girl a young Spanish guy. See you really have nothing to prove that he is racist and truth is, you never will because it's simply not true. This is probably why Craig kept cutting you offbecause you kept repeating yourself. An 8-page letter and the only thing you could spit out in the meeting was the fact that he was a racist with no evidence? Wow. Ya know, I'm beginning to think it's the other way around and you'd better be careful, you're making it pretty obvious.

For those of you reading this, I'm whiteas white as they come. Robert is not racist; he's a wonderful, kind, and very fair manager.

No, we're not too knuckle headed to know that we can't hold your note to the world against you here at work. We're smart cookies too babe and we will continue to treat you as we always have, but now we just know who you really are. And we all feel much better about that. Ah yes, we learn something new everyday.

Now to all of you reading this, (keeping up with this silliness Selina so hopes to get attention for), here's a piece of what Pizza huts management crew has done for Selina and her family. Last December (07'), we collected money for her family so that her kids would have a great Christmas. It was at least close to 200 bucks that she received and got spend on her kids, but of course, she wasn't so bitter then. Don't forget Christmas dinner we provided for you and your family, which was about 200 bucks worth of food you took home. Two years back I even gave her mother in law a brand new pair of k swiss sneakers because her shoes were looking kind of shabby. Yeah, I'm a sneaker girl and it made me feel good to make her feel good. She didn't think I was so unfair then either. Recently we had a contest that Selina was so close to winning. I encouraged her to hurry up and win one night and was very excited to give her the 20 bucks. She worked hard for it and because I truly thought she was a genuine, hardworking, honest person, I wanted her to win it in the worst way.

Not to mention all the no call no shows her and her husband pulled. We didn't can them. We trusted that they made a few mistakes or wanted to believe that anyway. Then when it got out of hand with other employees, we eventually had to step up to the plate and take control of the store. Can I tell ya, since we've taken action - Selina, her mother in law and her husband have hardly been late at all! Guess that traffic went away

Anyway - See how horrible it's been for Selina and her family? My point exactly!
You know, I keep reading your 8 pages over and over and the stuff you come up with just cracks me up. It's unbelievable to say the least that you even have the guts to write up some of the lies you've written in here. Then again I have to remind myself that there are people like you out there that do spend their lives stabbing at others for their very own failed attempts in life.
We are all very aware of the kind of person you are and we are well aware of the fact that you spin your faces around depending on whom you're talking to at the moment. If you said it was dark outside, we'd check.

One last thing: ADHD and bad teeth, that's what made you say these things?! (Laughing my butt off!!) Come on! You're more creative than that! Put on your ching chings girl!!

All right Selina, I'll leave ya alone. You can keep your fans here online. I really do hope things get better for you at work. But from here on out, I'm not your friend and I do not trust you as far as I could throw ya, but I will not treat you any differently than I treat anyone else at work. I'm there to do my job, as you are there to do yours. You have no clue how good you've had it working for Pizza Hut. If we'd of documented all your boo boo's as we should have, you, your three faces, and the two others would have been canned 8 months ago. We're actually the nice guys and you're the dee da dees. Remember people - there's always another side to the story. Have wonderful day all and see ya at work Selina. Smile 8-)

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#14 UPDATE Employee

"Unfair treatment" - false!

AUTHOR: Bakatcha - (U.S.A.)

POSTED: Thursday, May 29, 2008

Hello all! It's Amanda; that manager that wishes she had half the clout Rachel does. I'm here to set Selina's Oh so sad story' story straight. She has a tendency to get a little excited, and her story telling ends up being more creative than factual. Before I begin, make note that this is my personal opinion and not the official position of Pizza Hut.

Hello Selina. Surprised?
Where shall I begin?
Meet Selina, the girl who has experienced nothing but hell on wheels at Pizza Hut Sure has been rough since Robert hired you huh? Yeah it's true, to begin, the Haitian guy who hires only Haitians' hired Selina. See Selina, Mrs. T interviewed you and Robert hired you. You're not Haitian, are you Selina?????

Selina has been with us for just about under a year and that's about it for the truth in her report. She fails to mention a number of things and the rest are entirely made up. But that's why I'm writing back of course, to fill you readers in.

(You can quit chewing your fingers off now Selina. It's okay; I'll try to be easy on ya).

Selina was hired as cook, as her husband was a few years before I was even hired. Her mother in law has also worked at our store for quite a few years. So we really didn't think anything of it hiring one more member of the family. In fact, we welcomed her warmly.

I'm not sure of Selina's starting wage, but I do know that Pizza Hut is either her 2nd or 3rd job, (3rd giving her extra' credit). Lawrence, her husband and I used to talk. Actually we used to be buds. Before Robert hired Selina, I knew of her through her husband; and well, what I knew was that she was in her late twenties and had never really had a job for anymore than a month. Anyway, her work history wouldn't matter much here in this report of mine, except for the fact that experience' has a whole lot to do with starting wages, am I right? It's true Selina; some of the 20 year olds we've hired have way more experience than you, therefore they may have had a higher starting wage than you.

More importantly, there have been a total of three Haitians in our store since I've worked there. Robert our Rgm is Haitian, a server, and of course, Roberts Mother in law who worked there Monday nights until recently. Robert did not hire the server. She was hired well before Selina by a previous Rgm. (a white guy actually). Roberts Mother in law worked with us Monday nights because of our shortage on cooks. She is an employee of the I-drive Pizza hut. Oh, and just to note Selina, Genesta is not Hatian she is from the Bahamas. Secondly, is Rachel the one your referring to as being married to a Haitian? Get your facts straight chic. He's not Hatian either; he's from St. Croix.

Anyway, my point: Selina wanted Monday nights off 8 months after she had always worked Mondays because she claims she didn't have a babysitter'. (Funny, Lawrence watches the kids and he's off Mondays, eh that doesn't matter). We wouldn't have needed Roberts mother in law if Selina had continued to work Monday's, but with such short notice it was difficult to hire so quickly to cover the shift. Maria is the other cook on Monday nights and well; it really wasn't fair to leave her closing all stations by herself. Thanks to Roberts mother in law, Maria had a partner on Monday nights. Now thanks to Selina, her friend Maria ended up closing alone the following Monday after her first report. We're glad your happy Selina and it's not surprising that you failed to tell your very own friend the truth about why Annemarie could no longer work Mondays.

Also, I did not say I'd cut your hours because you couldn't work Mondays any longer. What I said was that I would need to hire someone and I could not hire a new person for only one day. It just doesn't fly. Therefore, instead of having 5 days you will have 4. You're the one cutting your hours by changing your availability, not me.

Robert hired my boyfriend, his name is Rick - and no, it wasn't so we could work together. Are you serious, lol? My boyfriend worked maybe one two days a month he worked days and I worked nights. We never worked together. He was hired for days to do prep for the night shift. He didn't take your hours and he didn't take Lawrence's hours on the weekends. By the way, remember the call I told you about when you freaked out at work? There was no call, it was your first report that flagged him I made the whole call thing up. Ah, a taste of being on the other side of the fence huh? No hard feelings, it wasn't our bread and butter. Again, we just needed a quick prep guy and he was an experienced candidate. By the way, have fun doing prep 8-).

Yes, we are a tourist location, but no we don't do 4k every night. Like most tourist areas, we have our seasons and were not yet in it. We hardly hit 4k one night a week right now. And for as long as I've been there I have never seen a 7k night - even in the busiest time of summer. Selina, next time you look at the schedule.. there at the top is a forecast for the day. Notice that it's not even 4k for an entire day much less a single dinner shift. We don't run out of dough every night and occasionally when we do, we do our best to get back in the game. Part of keeping that up is your job ya knowit's called working as a team and watching your product. Not telling the Mod when we're three left to the good.

Most of what we prepare is based on forecast. Much like the weather man who says its not going to rain and it pours, we forecast based on the past few weeks or last years sales. If we were dead last week, dead last year at this time, why would we prepare a ton of dough this week? Chances are we'll be slow, but sometimes yes, it does pour. Once in a while we'll run out of product, but what restaurant doesn't? There's not much we can do about the occasional running out of product.

About Robert being cheap as you may as well say. It's not cheap; it's called control of restaurant finances. When you become an Rgm you'll learn about this, (ohp, I made a funny). Again we will run out of things occasionally it just happens.

The person originally responsible for putting away the truck was your husband. (This is my fav. part). Lawrence used to work an over night job at 7-11 and was given a key to come in early and put away the weekly trucks. This is all he had to do. The previous Rgm offered him this position and a few months later caught him sleeping in the booth one morning. Needless to say, Lawrence lost the position and of course, he wasn't fired, as he should have been. He was given another chance along with many others still to come down the road.

Then came Good ole Haitian lovin Robert, (lol) who saw no need for Lawrence to have a key anymore. Robert asked Lawrence for the keys because a previous manager needed it after losing his and Lawrence, (omg!), threw a fit! Although he hadn't work that position in over a year and a half now, there was something special about that keyhmm?

In time, the only shifts Lawrence got were Saturdays and Sundays. Why? Well, because remember he and the mother in law (a server) are the babysitters, dad had to be home to watch the kids throughout the week. Besides we found Selina to be more productive and friendlier anyway. Lawrence was in charge of Saturday trucks for the longest while on his Saturday shifts, but he messed that up too. Although he didn't get caught sleeping for a second time, he'd often forget to check, date and rotate.

Because Lawrence and I were buds, I didn't write him up as I should have. Remember we were buds; I wanted to believe he had just made a mistake or two. On the other hand, he hardly did anything or did anything right for all of what he did do. I must say however, he sure could spout off books and policies word for word. I gave up working Sat morns because as I said, Lawrence did nothing but cook and frozen prep. All else was left to me. He failed to show up on time for the only two days he was scheduled. Sad thing was he lived directly across the street. Seriously, directly across the street! I'd buy him breakfast from BK and Chick Fil-A, so hoping he'd work faster, better, or harder, (any of the three would have been worth it) but - it didn't work. I always had to do the parking lot, get the sanitizer ready, put the mats down, set up the trash bins, and get the proper rings and cheese cups out all the things Genesta, our wonderful mon-fri cook does do. Uh, it got so old.

He'd put a pizza in the oven and you'd swear he never knew it came out the other side! Therefore pizza, wings, Garlic bread etc. ended up on the floor. But again, we let it go. We just beat ourselves on the head whenever anyone of us had to work the weekends with him.

Selina hun, your lie sticks out a bit about your hardworking husband. First you say Lawrence (no, that's right, he's referred to as the white male) is the greatest cook during the day and that he does everything rightthen two lines down you say, he gets chastised' when he misses something? So which is it? Does he get it all right or not?


Now about your meeting with Craig. It was certainly your chance to vent, maybe get all your problems solved, la la la. Unfortunately none of these problems are even yours, nor do half of them even exist. There are maybe two things, (there I go, giving you credit again) in your first four pages that may, I suppose, affect you personally. So it would be easy to say, you're defending everyone else. But who could that be other than your husband and mother in law? Nobody else is complaining. Oh that's right, it's because we're all Haitians and we've got it Cushy.

Truth is, the list of people of which Selina pretends to have on her side barking unfair treatment ends with herself, her mother in law and her husband.

I'm scrolling down Selina's 8-page report here; forgive me if I bounce a round a little. Pretty sure 8 pages of I hate my job is grounds for a new one!

Moving on Selina hun, you always have a cut person with you and for 6 days a week a faithful dishwasher as well. No more discussing needed here; you clearly made this up also.

Raul (a Previous Shift Mgr.) was fired for (1) hanging up on a customer and (2) for saying another companies name when he answered the phone. Unfortunately for him, there was a corporate guy on the other end. Whoops! Smooth move cowboy! Raul was one hell of a worker, I will never doubt that one bit. One of the hardest workers I've ever met. The man could work 80 hours and still take em' down. Buttttttt he was never a manager. When you become a manager you are the director of your shift. You are to make sure everybody is doing their jobs, control labor, and more importantly deliver excellent customer service to every customer that walks through that door.

Instead of managing a crew etc., Raul did the employees jobs. He jumped on the make table from the moment he walked in and let the employees run the store. I'd come into work from 2-3 days off and the entire team was chillaxin! People would be out smoking cigarettes all night and if Raul had one of his ching chings on that night, he might stick his head out the door and say hey guys, order up!. Their response: yeah okay, whatever, and well, there he was doing yours and everyone else's jobs again. Way to go, now we have a bunch of lazy bums! No wonder you miss him, you gotta work a little harder now huh babe?
Part of being management is communication with other managers, so you can bet when you or anyone else screws up, (or of course does well, 8-)) we'll all know about it. We're solid mgmt crew and we will continue to stick together in efforts to run a successful store. If you eat a personal pan, or even so much as a breadstick and you don't pay for it, you will be written up. Very simple. Trying eating for free at Fridays or any other restaurant for that matter.

By the way all, Genesta is a great employee. She doesn't do frozen prep, no, but that's actually the night shifts job and she's never had to do it since the very day she was hired. But she dates everything, she shows up on time, in proper, clean uniform. She does everything Lawrence doesn't do except frozen prep, the part that isn't actually part of her dayshift duties. Lawrence does do frozen prep and yes, that's certainly a bonus for night shift crew and us managers, but he does lack on all else. He doesn't do the parking lot, he doesn't do cut table, he doesn't show up on time, he doesn't use the correct specs, therefore he's the one ripping customers off using a med cheese cup for a large pizza. He's a blind dish washerIF he does do dishes. He doesn't set up sanitizer and he can't manage to come into work with a clean uniform. Instead he stores them in his locker which is unsanitary and illegal according to the policies that he knows so well. Then, when I speak to him about storing his clothes in his locker he rips my head off claiming he can't afford to do laundry everyday. Are you kidding me?!!! Three words of advice: Sink, Soap, H20!

How is it that Robert cuts peoples pay? That's not possible. Once we enter in you pay, it is far beyond us to change anything, nor is it even legal. I can't believe you would allow such thing to happen IF it ever did? Would you guys reading this not have a COW if you found out your boss just cut your pay? I hope you readers don't really believe this, lol. He might take away your hours for being late, unproductive or having a negative attitude, but he, not anyone can cut your pay. Where's your policy guy? Ohhh Lawrenceeee!

When you're late for work as much as you, Lawrence and your mother in law were, yes we take action and write your butts up. This goes for even some of the best employees we have. And traffic, chic, you lived across the street! what the heck kind of traffic did you ever experience? I drive 23 miles to work everyday for two years now and I think I've been late maybe twice. If you get a flat tire, yes we can understand that; we won't hold that against you. But you don't get a flat tire everyday.

Oh and about padding checks. This is interesting. First of all, pretty sure you don't even know how the register works. You're a cook am I right? Yeah, think we've had this conversation before, but I'll do it again for ya and the world to see. Here's how we pad checks people:
A customer orders 10 wings and wings usually get a blue cheese or a ranch right? Right. We ask every customer which they prefer and some say neither, don't need or want it. So here's what we doBecause it's included already in the price of the wingsagain INCLUDED, we ring it in anyway and don't give it to them. This in no way, shape or form charges the customerit gives the store credit. Why do we need credit? For those customers that want extra and the extra ones we don't charge the employees for etc. There's no charging the customer more and there certainly isn't no pocketing of 50 cents a pop. (omg, this is just too funny) Don't you think customers would have ripped us for charging them more for something they didn't want or order? People do look over their checks; they will know when something is added. Nice try though, really.

Anywho, you talk about unfairness such as only Haitians being hired so on and so on. But we haven't hired any Haitians? Discrimination? Where? We've hired one half black girl, and white older lady, a 16-year-old white girl, a Spanish girl a young Spanish guy. See you really have nothing to prove that he is racist and truth is, you never will because it's simply not true. This is probably why Craig kept cutting you offbecause you kept repeating yourself. An 8-page letter and the only thing you could spit out in the meeting was the fact that he was a racist with no evidence? Wow. Ya know, I'm beginning to think it's the other way around and you'd better be careful, you're making it pretty obvious.

For those of you reading this, I'm whiteas white as they come. Robert is not racist; he's a wonderful, kind, and very fair manager.

No, we're not too knuckle headed to know that we can't hold your note to the world against you here at work. We're smart cookies too babe and we will continue to treat you as we always have, but now we just know who you really are. And we all feel much better about that. Ah yes, we learn something new everyday.

Now to all of you reading this, (keeping up with this silliness Selina so hopes to get attention for), here's a piece of what Pizza huts management crew has done for Selina and her family. Last December (07'), we collected money for her family so that her kids would have a great Christmas. It was at least close to 200 bucks that she received and got spend on her kids, but of course, she wasn't so bitter then. Don't forget Christmas dinner we provided for you and your family, which was about 200 bucks worth of food you took home. Two years back I even gave her mother in law a brand new pair of k swiss sneakers because her shoes were looking kind of shabby. Yeah, I'm a sneaker girl and it made me feel good to make her feel good. She didn't think I was so unfair then either. Recently we had a contest that Selina was so close to winning. I encouraged her to hurry up and win one night and was very excited to give her the 20 bucks. She worked hard for it and because I truly thought she was a genuine, hardworking, honest person, I wanted her to win it in the worst way.

Not to mention all the no call no shows her and her husband pulled. We didn't can them. We trusted that they made a few mistakes or wanted to believe that anyway. Then when it got out of hand with other employees, we eventually had to step up to the plate and take control of the store. Can I tell ya, since we've taken action - Selina, her mother in law and her husband have hardly been late at all! Guess that traffic went away

Anyway - See how horrible it's been for Selina and her family? My point exactly!
You know, I keep reading your 8 pages over and over and the stuff you come up with just cracks me up. It's unbelievable to say the least that you even have the guts to write up some of the lies you've written in here. Then again I have to remind myself that there are people like you out there that do spend their lives stabbing at others for their very own failed attempts in life.
We are all very aware of the kind of person you are and we are well aware of the fact that you spin your faces around depending on whom you're talking to at the moment. If you said it was dark outside, we'd check.

One last thing: ADHD and bad teeth, that's what made you say these things?! (Laughing my butt off!!) Come on! You're more creative than that! Put on your ching chings girl!!

All right Selina, I'll leave ya alone. You can keep your fans here online. I really do hope things get better for you at work. But from here on out, I'm not your friend and I do not trust you as far as I could throw ya, but I will not treat you any differently than I treat anyone else at work. I'm there to do my job, as you are there to do yours. You have no clue how good you've had it working for Pizza Hut. If we'd of documented all your boo boo's as we should have, you, your three faces, and the two others would have been canned 8 months ago. We're actually the nice guys and you're the dee da dees. Remember people - there's always another side to the story. Have wonderful day all and see ya at work Selina. Smile 8-)

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#13 UPDATE Employee

"Unfair treatment" - false!

AUTHOR: Bakatcha - (U.S.A.)

POSTED: Thursday, May 29, 2008

Hello all! It's Amanda; that manager that wishes she had half the clout Rachel does. I'm here to set Selina's Oh so sad story' story straight. She has a tendency to get a little excited, and her story telling ends up being more creative than factual. Before I begin, make note that this is my personal opinion and not the official position of Pizza Hut.

Hello Selina. Surprised?
Where shall I begin?
Meet Selina, the girl who has experienced nothing but hell on wheels at Pizza Hut Sure has been rough since Robert hired you huh? Yeah it's true, to begin, the Haitian guy who hires only Haitians' hired Selina. See Selina, Mrs. T interviewed you and Robert hired you. You're not Haitian, are you Selina?????

Selina has been with us for just about under a year and that's about it for the truth in her report. She fails to mention a number of things and the rest are entirely made up. But that's why I'm writing back of course, to fill you readers in.

(You can quit chewing your fingers off now Selina. It's okay; I'll try to be easy on ya).

Selina was hired as cook, as her husband was a few years before I was even hired. Her mother in law has also worked at our store for quite a few years. So we really didn't think anything of it hiring one more member of the family. In fact, we welcomed her warmly.

I'm not sure of Selina's starting wage, but I do know that Pizza Hut is either her 2nd or 3rd job, (3rd giving her extra' credit). Lawrence, her husband and I used to talk. Actually we used to be buds. Before Robert hired Selina, I knew of her through her husband; and well, what I knew was that she was in her late twenties and had never really had a job for anymore than a month. Anyway, her work history wouldn't matter much here in this report of mine, except for the fact that experience' has a whole lot to do with starting wages, am I right? It's true Selina; some of the 20 year olds we've hired have way more experience than you, therefore they may have had a higher starting wage than you.

More importantly, there have been a total of three Haitians in our store since I've worked there. Robert our Rgm is Haitian, a server, and of course, Roberts Mother in law who worked there Monday nights until recently. Robert did not hire the server. She was hired well before Selina by a previous Rgm. (a white guy actually). Roberts Mother in law worked with us Monday nights because of our shortage on cooks. She is an employee of the I-drive Pizza hut. Oh, and just to note Selina, Genesta is not Hatian she is from the Bahamas. Secondly, is Rachel the one your referring to as being married to a Haitian? Get your facts straight chic. He's not Hatian either; he's from St. Croix.

Anyway, my point: Selina wanted Monday nights off 8 months after she had always worked Mondays because she claims she didn't have a babysitter'. (Funny, Lawrence watches the kids and he's off Mondays, eh that doesn't matter). We wouldn't have needed Roberts mother in law if Selina had continued to work Monday's, but with such short notice it was difficult to hire so quickly to cover the shift. Maria is the other cook on Monday nights and well; it really wasn't fair to leave her closing all stations by herself. Thanks to Roberts mother in law, Maria had a partner on Monday nights. Now thanks to Selina, her friend Maria ended up closing alone the following Monday after her first report. We're glad your happy Selina and it's not surprising that you failed to tell your very own friend the truth about why Annemarie could no longer work Mondays.

Also, I did not say I'd cut your hours because you couldn't work Mondays any longer. What I said was that I would need to hire someone and I could not hire a new person for only one day. It just doesn't fly. Therefore, instead of having 5 days you will have 4. You're the one cutting your hours by changing your availability, not me.

Robert hired my boyfriend, his name is Rick - and no, it wasn't so we could work together. Are you serious, lol? My boyfriend worked maybe one two days a month he worked days and I worked nights. We never worked together. He was hired for days to do prep for the night shift. He didn't take your hours and he didn't take Lawrence's hours on the weekends. By the way, remember the call I told you about when you freaked out at work? There was no call, it was your first report that flagged him I made the whole call thing up. Ah, a taste of being on the other side of the fence huh? No hard feelings, it wasn't our bread and butter. Again, we just needed a quick prep guy and he was an experienced candidate. By the way, have fun doing prep 8-).

Yes, we are a tourist location, but no we don't do 4k every night. Like most tourist areas, we have our seasons and were not yet in it. We hardly hit 4k one night a week right now. And for as long as I've been there I have never seen a 7k night - even in the busiest time of summer. Selina, next time you look at the schedule.. there at the top is a forecast for the day. Notice that it's not even 4k for an entire day much less a single dinner shift. We don't run out of dough every night and occasionally when we do, we do our best to get back in the game. Part of keeping that up is your job ya knowit's called working as a team and watching your product. Not telling the Mod when we're three left to the good.

Most of what we prepare is based on forecast. Much like the weather man who says its not going to rain and it pours, we forecast based on the past few weeks or last years sales. If we were dead last week, dead last year at this time, why would we prepare a ton of dough this week? Chances are we'll be slow, but sometimes yes, it does pour. Once in a while we'll run out of product, but what restaurant doesn't? There's not much we can do about the occasional running out of product.

About Robert being cheap as you may as well say. It's not cheap; it's called control of restaurant finances. When you become an Rgm you'll learn about this, (ohp, I made a funny). Again we will run out of things occasionally it just happens.

The person originally responsible for putting away the truck was your husband. (This is my fav. part). Lawrence used to work an over night job at 7-11 and was given a key to come in early and put away the weekly trucks. This is all he had to do. The previous Rgm offered him this position and a few months later caught him sleeping in the booth one morning. Needless to say, Lawrence lost the position and of course, he wasn't fired, as he should have been. He was given another chance along with many others still to come down the road.

Then came Good ole Haitian lovin Robert, (lol) who saw no need for Lawrence to have a key anymore. Robert asked Lawrence for the keys because a previous manager needed it after losing his and Lawrence, (omg!), threw a fit! Although he hadn't work that position in over a year and a half now, there was something special about that keyhmm?

In time, the only shifts Lawrence got were Saturdays and Sundays. Why? Well, because remember he and the mother in law (a server) are the babysitters, dad had to be home to watch the kids throughout the week. Besides we found Selina to be more productive and friendlier anyway. Lawrence was in charge of Saturday trucks for the longest while on his Saturday shifts, but he messed that up too. Although he didn't get caught sleeping for a second time, he'd often forget to check, date and rotate.

Because Lawrence and I were buds, I didn't write him up as I should have. Remember we were buds; I wanted to believe he had just made a mistake or two. On the other hand, he hardly did anything or did anything right for all of what he did do. I must say however, he sure could spout off books and policies word for word. I gave up working Sat morns because as I said, Lawrence did nothing but cook and frozen prep. All else was left to me. He failed to show up on time for the only two days he was scheduled. Sad thing was he lived directly across the street. Seriously, directly across the street! I'd buy him breakfast from BK and Chick Fil-A, so hoping he'd work faster, better, or harder, (any of the three would have been worth it) but - it didn't work. I always had to do the parking lot, get the sanitizer ready, put the mats down, set up the trash bins, and get the proper rings and cheese cups out all the things Genesta, our wonderful mon-fri cook does do. Uh, it got so old.

He'd put a pizza in the oven and you'd swear he never knew it came out the other side! Therefore pizza, wings, Garlic bread etc. ended up on the floor. But again, we let it go. We just beat ourselves on the head whenever anyone of us had to work the weekends with him.

Selina hun, your lie sticks out a bit about your hardworking husband. First you say Lawrence (no, that's right, he's referred to as the white male) is the greatest cook during the day and that he does everything rightthen two lines down you say, he gets chastised' when he misses something? So which is it? Does he get it all right or not?


Now about your meeting with Craig. It was certainly your chance to vent, maybe get all your problems solved, la la la. Unfortunately none of these problems are even yours, nor do half of them even exist. There are maybe two things, (there I go, giving you credit again) in your first four pages that may, I suppose, affect you personally. So it would be easy to say, you're defending everyone else. But who could that be other than your husband and mother in law? Nobody else is complaining. Oh that's right, it's because we're all Haitians and we've got it Cushy.

Truth is, the list of people of which Selina pretends to have on her side barking unfair treatment ends with herself, her mother in law and her husband.

I'm scrolling down Selina's 8-page report here; forgive me if I bounce a round a little. Pretty sure 8 pages of I hate my job is grounds for a new one!

Moving on Selina hun, you always have a cut person with you and for 6 days a week a faithful dishwasher as well. No more discussing needed here; you clearly made this up also.

Raul (a Previous Shift Mgr.) was fired for (1) hanging up on a customer and (2) for saying another companies name when he answered the phone. Unfortunately for him, there was a corporate guy on the other end. Whoops! Smooth move cowboy! Raul was one hell of a worker, I will never doubt that one bit. One of the hardest workers I've ever met. The man could work 80 hours and still take em' down. Buttttttt he was never a manager. When you become a manager you are the director of your shift. You are to make sure everybody is doing their jobs, control labor, and more importantly deliver excellent customer service to every customer that walks through that door.

Instead of managing a crew etc., Raul did the employees jobs. He jumped on the make table from the moment he walked in and let the employees run the store. I'd come into work from 2-3 days off and the entire team was chillaxin! People would be out smoking cigarettes all night and if Raul had one of his ching chings on that night, he might stick his head out the door and say hey guys, order up!. Their response: yeah okay, whatever, and well, there he was doing yours and everyone else's jobs again. Way to go, now we have a bunch of lazy bums! No wonder you miss him, you gotta work a little harder now huh babe?
Part of being management is communication with other managers, so you can bet when you or anyone else screws up, (or of course does well, 8-)) we'll all know about it. We're solid mgmt crew and we will continue to stick together in efforts to run a successful store. If you eat a personal pan, or even so much as a breadstick and you don't pay for it, you will be written up. Very simple. Trying eating for free at Fridays or any other restaurant for that matter.

By the way all, Genesta is a great employee. She doesn't do frozen prep, no, but that's actually the night shifts job and she's never had to do it since the very day she was hired. But she dates everything, she shows up on time, in proper, clean uniform. She does everything Lawrence doesn't do except frozen prep, the part that isn't actually part of her dayshift duties. Lawrence does do frozen prep and yes, that's certainly a bonus for night shift crew and us managers, but he does lack on all else. He doesn't do the parking lot, he doesn't do cut table, he doesn't show up on time, he doesn't use the correct specs, therefore he's the one ripping customers off using a med cheese cup for a large pizza. He's a blind dish washerIF he does do dishes. He doesn't set up sanitizer and he can't manage to come into work with a clean uniform. Instead he stores them in his locker which is unsanitary and illegal according to the policies that he knows so well. Then, when I speak to him about storing his clothes in his locker he rips my head off claiming he can't afford to do laundry everyday. Are you kidding me?!!! Three words of advice: Sink, Soap, H20!

How is it that Robert cuts peoples pay? That's not possible. Once we enter in you pay, it is far beyond us to change anything, nor is it even legal. I can't believe you would allow such thing to happen IF it ever did? Would you guys reading this not have a COW if you found out your boss just cut your pay? I hope you readers don't really believe this, lol. He might take away your hours for being late, unproductive or having a negative attitude, but he, not anyone can cut your pay. Where's your policy guy? Ohhh Lawrenceeee!

When you're late for work as much as you, Lawrence and your mother in law were, yes we take action and write your butts up. This goes for even some of the best employees we have. And traffic, chic, you lived across the street! what the heck kind of traffic did you ever experience? I drive 23 miles to work everyday for two years now and I think I've been late maybe twice. If you get a flat tire, yes we can understand that; we won't hold that against you. But you don't get a flat tire everyday.

Oh and about padding checks. This is interesting. First of all, pretty sure you don't even know how the register works. You're a cook am I right? Yeah, think we've had this conversation before, but I'll do it again for ya and the world to see. Here's how we pad checks people:
A customer orders 10 wings and wings usually get a blue cheese or a ranch right? Right. We ask every customer which they prefer and some say neither, don't need or want it. So here's what we doBecause it's included already in the price of the wingsagain INCLUDED, we ring it in anyway and don't give it to them. This in no way, shape or form charges the customerit gives the store credit. Why do we need credit? For those customers that want extra and the extra ones we don't charge the employees for etc. There's no charging the customer more and there certainly isn't no pocketing of 50 cents a pop. (omg, this is just too funny) Don't you think customers would have ripped us for charging them more for something they didn't want or order? People do look over their checks; they will know when something is added. Nice try though, really.

Anywho, you talk about unfairness such as only Haitians being hired so on and so on. But we haven't hired any Haitians? Discrimination? Where? We've hired one half black girl, and white older lady, a 16-year-old white girl, a Spanish girl a young Spanish guy. See you really have nothing to prove that he is racist and truth is, you never will because it's simply not true. This is probably why Craig kept cutting you offbecause you kept repeating yourself. An 8-page letter and the only thing you could spit out in the meeting was the fact that he was a racist with no evidence? Wow. Ya know, I'm beginning to think it's the other way around and you'd better be careful, you're making it pretty obvious.

For those of you reading this, I'm whiteas white as they come. Robert is not racist; he's a wonderful, kind, and very fair manager.

No, we're not too knuckle headed to know that we can't hold your note to the world against you here at work. We're smart cookies too babe and we will continue to treat you as we always have, but now we just know who you really are. And we all feel much better about that. Ah yes, we learn something new everyday.

Now to all of you reading this, (keeping up with this silliness Selina so hopes to get attention for), here's a piece of what Pizza huts management crew has done for Selina and her family. Last December (07'), we collected money for her family so that her kids would have a great Christmas. It was at least close to 200 bucks that she received and got spend on her kids, but of course, she wasn't so bitter then. Don't forget Christmas dinner we provided for you and your family, which was about 200 bucks worth of food you took home. Two years back I even gave her mother in law a brand new pair of k swiss sneakers because her shoes were looking kind of shabby. Yeah, I'm a sneaker girl and it made me feel good to make her feel good. She didn't think I was so unfair then either. Recently we had a contest that Selina was so close to winning. I encouraged her to hurry up and win one night and was very excited to give her the 20 bucks. She worked hard for it and because I truly thought she was a genuine, hardworking, honest person, I wanted her to win it in the worst way.

Not to mention all the no call no shows her and her husband pulled. We didn't can them. We trusted that they made a few mistakes or wanted to believe that anyway. Then when it got out of hand with other employees, we eventually had to step up to the plate and take control of the store. Can I tell ya, since we've taken action - Selina, her mother in law and her husband have hardly been late at all! Guess that traffic went away

Anyway - See how horrible it's been for Selina and her family? My point exactly!
You know, I keep reading your 8 pages over and over and the stuff you come up with just cracks me up. It's unbelievable to say the least that you even have the guts to write up some of the lies you've written in here. Then again I have to remind myself that there are people like you out there that do spend their lives stabbing at others for their very own failed attempts in life.
We are all very aware of the kind of person you are and we are well aware of the fact that you spin your faces around depending on whom you're talking to at the moment. If you said it was dark outside, we'd check.

One last thing: ADHD and bad teeth, that's what made you say these things?! (Laughing my butt off!!) Come on! You're more creative than that! Put on your ching chings girl!!

All right Selina, I'll leave ya alone. You can keep your fans here online. I really do hope things get better for you at work. But from here on out, I'm not your friend and I do not trust you as far as I could throw ya, but I will not treat you any differently than I treat anyone else at work. I'm there to do my job, as you are there to do yours. You have no clue how good you've had it working for Pizza Hut. If we'd of documented all your boo boo's as we should have, you, your three faces, and the two others would have been canned 8 months ago. We're actually the nice guys and you're the dee da dees. Remember people - there's always another side to the story. Have wonderful day all and see ya at work Selina. Smile 8-)

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#12 Consumer Suggestion

Maybe you should move to my neighborhood.

AUTHOR: Fat Old Sweaty Elvis - (U.S.A.)

POSTED: Monday, May 19, 2008

The pizza business needs more conscientious people like you. You should come work at the place in my neighborhood. I'd be a regular customer.

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#11 Consumer Suggestion

Maybe you should move to my neighborhood.

AUTHOR: Fat Old Sweaty Elvis - (U.S.A.)

POSTED: Monday, May 19, 2008

The pizza business needs more conscientious people like you. You should come work at the place in my neighborhood. I'd be a regular customer.

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#10 Consumer Suggestion

Maybe you should move to my neighborhood.

AUTHOR: Fat Old Sweaty Elvis - (U.S.A.)

POSTED: Monday, May 19, 2008

The pizza business needs more conscientious people like you. You should come work at the place in my neighborhood. I'd be a regular customer.

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#9 Consumer Suggestion

Maybe you should move to my neighborhood.

AUTHOR: Fat Old Sweaty Elvis - (U.S.A.)

POSTED: Monday, May 19, 2008

The pizza business needs more conscientious people like you. You should come work at the place in my neighborhood. I'd be a regular customer.

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#8 Author of original report

to Elvis...

AUTHOR: Melanthe - (U.S.A.)

POSTED: Sunday, May 11, 2008

"A very sad story....

A happy ending can be yours with a good education. Although a bit long-winded your writing is good enough to show that you're no dummy. Why don't you get yourself a college education and get out of the pizza business?
"

College education doesn't always equal amazing job. Pizza Hut Certainly isn't my only job, when I'm not slaving away in a kitchen I'm happily sitting at home in front of my PC working as an inker and colors artist for DC Comics. I do the Pizza gig because it nets me a biweekly check for fun money as opposed to relying on a check that comes once a month.

There do exist in this world intelligent people who do so-called menial jobs. Whether it be that they are underachievers, or simply burnt out on their 9 to 5 job, or perhaps it's simply something they enjoy doing. I enjoy working at Pizza Hut. I enjoy working my butt off, and while it's not gourmet cuisine, it is good food that people do enjoy eating, and as uneducated as my job is, I take pride in doing it, and pride in the fact that there is a restaurant full of people enjoying food that I prepared.

Besides, if I wasn't there to do so, providence only knows what kind of food that place would be churning out.

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#7 Consumer Suggestion

A very sad story....

AUTHOR: Fat Old Sweaty Elvis - (U.S.A.)

POSTED: Friday, May 09, 2008

A happy ending can be yours with a good education. Although a bit long-winded your writing is good enough to show that you're no dummy. Why don't you get yourself a college education and get out of the pizza business?

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#6 Consumer Comment

You've never had a job

AUTHOR: John - (U.S.A.)

POSTED: Friday, May 09, 2008

or owned a business so how would you know?

"Pizza hut
If employers terminate you wrongfully & you didn't do nothing wrong you can make sure, they will reap what they sew.

It seems these days employers want to keep the bad employees & kick out the good employees"

More lies.

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#5 Consumer Comment

You've never had a job

AUTHOR: John - (U.S.A.)

POSTED: Friday, May 09, 2008

or owned a business so how would you know?

"Pizza hut
If employers terminate you wrongfully & you didn't do nothing wrong you can make sure, they will reap what they sew.

It seems these days employers want to keep the bad employees & kick out the good employees"

More lies.

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#4 Consumer Comment

I understand

AUTHOR: Atlanta Guy - (U.S.A.)

POSTED: Friday, May 09, 2008

That's the usual corporate way of handling matters - get rid of the whistle blowers and sweep everything under the rug. This Craig definitely fits the mold. I spent 10 years in retail management doing exactly the same thing before I wised up to what was going on and got out. Craig needs to be proactive and do the same thing BEFORE he is sitting where YOU are. And he will be, sooner or later. It's a vicious circle. I certainly feel for you, and fear that next week you will be unemployed, because they won't be able to deal with someone who speaks the truth about how their locations are run. So - out you will go, instead of trying to actually correct the situation. I trust everyone who reads your posts will understand what is happening and see what a bunch of ignorant, non caring, useless people are in charge of your Pizza Hut. If they could only see what a few intelligent changes would do for them......but they won't and don't care to. Cretins.

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#3 Consumer Comment

Pizza hut

AUTHOR: Charles - (U.S.A.)

POSTED: Friday, May 09, 2008

If employers terminate you wrongfully & you didn't do nothing wrong you can make sure, they will reap what they sew.

It seems these days employers want to keep the bad employees & kick out the good employees.

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#2 Author of original report

Pizza HUT..MAKIN IT GREAT!

AUTHOR: Melanthe - (U.S.A.)

POSTED: Friday, May 09, 2008

This update is long overdue. In the time since I wrote the original report, Raul has been fired (personally I think wrongly, as the benefits of keeping him outweigh the negatives) for his "cavalier attitude". The manager's boyfriend has at last been relocated, and that I'm sorry for, honestly I really had no intention of getting him canned. Actually, I wouldn't have complained if he took over ALL of Genesta's shifts, at least dough would have gotten done.

Robert's mom is still here on Mondays, covering the Shift That Nobody Wants, and really, it doesn't hurt anyone since we're so understaffed, so I'm content there too. Still a bit unfair, but we've all decided to live with it.

Now, the meat of this update is a meeting I had yesterday with a man named Craig. He's Robert's boss. Ordinarily this would be a fantastic thing. A chance to air my grievances with someone who could do something about them. Once I got the call her wanted to meet with me, I was thrilled.

When I got there, the first thing he did was hold up a copy of the original report I wrote here. He asked if I wrote it, and I told him I did. I thought, 'this is even better, now we can get more done because he already knows my grievances!' Instead, he treated it as though I'd done something shameful, and he was being generous for not punishing it!

He explained to me what I did outside of work was none of his concern and I shouldn't be worried that I'll get in trouble over the article, even though IT'S MOSTLY LIES. Right.

First off, the NLRB (National Labor Relations Board) states that THEY CAN'T do anything to me because of this report. Short of threat of physical harm, they're not actually allowed to penalize me for ANYTHING I SAY. Now, if I cal the boss a F**, they can send me home, which is perfectly reasonable. It gets my goat though, that these people assume I'm too uneducated to know these things. They spin it as though it's a huge favor, when in fact, that's what they're legally required to do.

Part of this particular complaint is being told by Craig that if I come to him with a bad attitude I'll be fired. Now, that's perfectly reasonable under normal circumstances. However, within his context it means "stop complaining, and if you do complain in anything but a happyhappy voice, you're outta here." Seriously, I'd love to be exaggerating here.

My second issue, (since i'm kinda hoping he gets a copy of this update too) is that he spent the entire time telling myself and the other complaintant we weren't listening, and that things weren't REALLY bad, we just THOUGHT they were bad, and since we THOUGHT they were bad, they became bad.

I agree, sometimes people misconstrue things. I'm sure I've done it. It's amazing, though, how the people who are seeing these wrongs are the ones being told they're the bad guys, and that since more people thought things were fine, that clearly we're in the wrong.

In fact, he said outright at one point that others weren't complaining that things were unfair. OF COURSE they weren't, who's going to complain when they're getting the better deal?

Another great example of how seriously this meeting was being carried out is the fact that during most of the meeting, Craig was doodling houses and such on a piece of paper, and every time one of us opened our mouth, before he would interrupt us and tell us either we're weren't listening, or we were just NOT GETTING IT, THINGS ARE AWESOME YOU JUST DON'T BELIEVE IN IT!! (ever read the story The Emperor's New Clothes? You can only see the outfit if you're smart. You don't see the outfit, ergo you are an idiot.) he would lean back in his chair, roll his eyes, heave a big sigh, and wipe his hands over his face in what seemed to be an expression of "oh would you just SHUT UP ALREADY".

And you know, maybe I am misconstruing his body language. Maybe he hadn't had enough sleep the night before, I don't know. The behavior was so unprofessional though, I wish I could've gotten it on tape to show exactly what I mean. Sure, he's higher up on the ladder, but it's totally unprofessional to act with such disdain for someone who you enacted a meeting with.

After asking me about this report, he went on to say he'd called us in to basically convey through us, since we know Raul outside work, that he was fired. Yeah, not my job to tell him, number one, and number two, it seems as though I'm being singled out for being his friend.

Riddle me this, Batman. I'm being told to make friends with the people at work. I'm also being told that I'm being singled out because I already WAS friends with someone at work. So I think I can assume I'm in trouble (or not in trouble, he swears I'm not) because I was friends with the wrong people.

As far as friendships at work go, I have one. The other cook that I work with, Maria. Amanda the manager I THOUGHT I was friends with, but she hasn't spoken to me since her boyfriend was fired. Understandable, though I WASN'T THE ONE WHO CALLED AND COMPLAINED. Rachel, the other manager, I get on decently with. I dislike a lot of the things she does, and abhor the favoritism, but in general she stays on her side of the line and I stay on mine and we get by. The other servers I don't dislike, I'm just in the back all night, so conversations rarely sway from the topic of "did you put in my...?" So really, i'm not NOT friends with anyone. I know how to work with someone professionally regardless of how I feel about their personal character.

Back on topic though, I was told that my attitude was the reason that everything was going wrong. It sounds so unrealistic that someone considered a professional would say this and mean it, but I was seriously told, as I've alluded to several times already, that things were fine, if I'd only BELIEVE. Because I thought things were bad, they were. No. Bad. Here's how it really goes. Things ARE bad, and that's why I think they are bad, not the other way around.

I wasn't allowed to convey this though, thanks to the previously mentioned interruptions every time I tried to get a word in edgewise.

Now, Craig swears all the bad things will be fixed. That's fine, I'd love to see it, really. How can he know what to fix if I can't get a word in to tell him though. I'll give him the chance though.

Overall, I think that meeting could have been a thousand times more productive. I felt Craig's attitude was unprofessional and not at all conducive to an environment that allowed any ideas or beliefs beyond his already preset impression. I feel that I basically just spent an hour of my life on a cause that would have gotten more attention if I'd written it on my bathroom wall at home.

If he does end up reading this, he'll no doubt wish to speak to me again, and the process will repeat itself. Until then, though, I'll continue on as I have, making their lives miserable with my "bad attitude" towards their AWESOME store, which could be awesome in fact if people did their jobs and cared about something besides themselves. (i know it's laughable, that, but a gal can dream!)

So until the next report, in which, no doubt, I'll be fired for refusing to shut up about this, this is Selina, saying, Don't let them deny you the chance to Gather Round the Good stuff!

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#1 UPDATE Employee

Selina I feel for you.

AUTHOR: Kallah - (U.S.A.)

POSTED: Wednesday, April 09, 2008

Wow after reading that working at my store is heaven. I suggest that you and everyone that feels the way you do talk to the Area manager and if that doesn't help go over his head. Treatment like this shouldn't happen to anyone.

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