Report: #1089478

Complaint Review: Planet Fitness- Carmel Rd

  • Submitted: Fri, October 04, 2013
  • Updated: Fri, October 04, 2013
  • Reported By: Brittany — Charlotte South Carolina
  • Planet Fitness- Carmel Rd
    7643 Pineville-Matthews Rd #26 Charlotte, NC 2822
    Charlotte, North Carolina

Planet Fitness- Carmel Rd Pineville Matthews Rd Harassment, Customer Service Charlotte North Carolina

Show customers why they should trust your business over your competitors...

 10/4/2013 AM- Manager Crystal called to refund my card. While on the phone with me, Matt, was making loud sighs, and Crystal was laughing. When I asked about it, she said she was laughing because Matt needed to go to the bathroom. REALLY?!?! AVOID this place, you'll thank me later!

UPDATE 10/4/2013 10 AM Less than 24 hours of talking to the owner, @OnblastOpinions twitter account has been deleted. Hmm?! I'm happy it's over, but I'm still upset that this employee would yell and scream at me on the phone, then open a twitter account and tweet about and to me. Why? I never raised my voice once. Roid rage?!Maybe. Poor customer service, Yes! Despite the fact that it's gone, I still have all the screen savers of this nightmare. Please contact me to see them. While I admit that the gym itself is nice, I will NEVER EVER go to PF again. It's crazy. Not to mention they still have my credit card number.

UPDATE:10/3/2013 8PM After talking to owner and manager, the tweets were pulled. Thank God! While no one admitted to the tweets, someone did admit to being rude............­......! I'll take that to be a victory. Even though i hate that someone could make me feel so bad and bully me via social media. 9 out of the 12 tweets about me have been removed from the account about me. Account is now marked private. 10/3/2013 4PM One of the employees is harassing me on twitter after canceling my membership!! I will not stand for it! Don't believe me? Check out @OnblastOpinions.


Brittany, Charlotte NC

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