Report: #648739

Complaint Review: Planet Fitness

  • Submitted: Thu, October 07, 2010
  • Updated: Fri, October 15, 2010
  • Reported By: Donutman — Austin Texas USA
  • Planet Fitness
    1807 Slaughter Lane
    Austin, Texas
    United States of America

Show customers why they should trust your business over your competitors...

Planet Fitness-Austin, Texas (Slaughter Lane) allowed a minor to sign a contract and will not let them out of the contract even though a minor can not enter into a contract.

 They want a $58 buyout fee before canceling the contract. They have been charging him even though he only used the gym a few times. The keep charging his debit card each month.

 I have tried to get them to cancel the contract but they refuse even after I told them my son paid the $58 buyout fee in cash. They say that no buyout paperwork was completed by either my 17 year old son or the fitness club. So he lost the $58 buyout fee and keeps getting monthly charges.

Beware of Planet Fitness and their shady tactics. They have clubs all over the US. The best way to handle them is the file a dispute with the credit card company and hope for the best.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/07/2010 11:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report

Email From Planet Fitness

AUTHOR: Donutman - (USA)

Planet Fitness answer to my email. They don't seem to want to follow their own policy.

Thank you for your email.

Due to liability reasons, the minimum age requirement for membership is age 13.

 Ages 13-15 must be accompanied by a parent/guardian who is also a member

Ages 16-17 may attend the club alone however must have a signed waiver on file by a parent/guardian
Please feel free to contact us again. Thank you.


Ashley Bickford

Member Relations

Planet Fitness Corporate

Respond to this report!

#2 Author of original report

Contact Info

AUTHOR: Donutman - (USA)

Kandie Warren is the regional manager for the club and Mike Turner is the owner of the club. The clubs telephone number is (512)-282-0003.
Respond to this report!

#3 Consumer Comment

Legal Age

AUTHOR: Dave - (USA)

If I'm not mistaken the legal age to sign contracts in TX is 17. 

I'm not a lawyer but I would think your son would be bound by the terms of the agreement he signed.

Respond to this report!

#4 Consumer Comment

Check your state's statutes to see if your son is considered a minor.

AUTHOR: MovingForward - (United States of America)

I am not an attorney, but you might have the ability to get out of the contract if your son is considered a minor. Minor's can't legally enter into contracts. Either check your state's statutes or check with an attorney to see if you can cancel the contract and receive a refund because of your son's age. You may be able to accomplish this in small claims court without an attorney.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.