Report: #985917

Complaint Review: Planet Fitness

  • Submitted: Sat, December 22, 2012
  • Updated: Sat, December 22, 2012
  • Reported By: slambar — South Euclid Ohio United States of America
  • Planet Fitness
    691 Richmond Road
    Richmond Heights, Ohio
    United States of America

Planet Fitness Andrew Polansky Deceptive Billing Practices Richmond Heights Ohio

Show customers why they should trust your business over your competitors...

They claimed they couldn't take out the 2-$10 membership fees after the first month.  Without notifying me, they charged a $10 service fee.  They did this for THREE MONTHS before sending me a bill for $103 each for myself and my son.  When I called, the young lady at the store was flippant and said the manager, Andrew Polanski, wasn't there on weekends.  Ask why they didn't notify me earlier, she said that they had over 1 million members and couldn't contact everyone about every little detail.
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