• Report: #327365
Complaint Review:

Plano Kawasaki Suzuki

  • Submitted: Sat, April 19, 2008
  • Updated: Mon, May 20, 2013

  • Reported By:dallas Texas
Plano Kawasaki Suzuki
3405 N. Central Expressway Plano, Texas U.S.A.

Plano Kawasaki Suzuki Worst Customer Service Plano Texas

*UPDATE Employee ..inside information: Our apologies that you were a victim of fraud

*Consumer Suggestion: A resolution

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I bought a motorcycle from an individual that apparently had stolen someone else identity. This person bought the motorcycle from Plano Kawasaki with the stolen identity and later decided to sell the motorcycle to me which I had no idea it was stolen.

The victim that identity was stolen filed identity theft fraud. The motorcycle that I was paying for was later confiscated by the police. Plano Kawasaki and I went to court, so we could see if we could work something out with the bike. The judge ordered Plano Kawasaki the bike and advised A. J. (the general manager) to work something out for me since I still wanted the motorcycle.

Mrs. A. J. told me that once the motorcycle was going to be release to her she would call me to come and consult with her what we could do so that I could get the motorcycle back. 2 weeks pas by and still A. J. hadn't called me knowing that she had gotten possession of the motorcycle already. I spoke with A.J she said she had not decided what to do with it. She told me that she would call me when she had the decision made. Now its been another 2 weeks and A. J. has not called me.

I took upon my decision to pay Plano Kawasaki a visit to see what the delay was with Mrs. A. J. calling me. After 30 minutes she called on me to see her. I ask her why hadnt I heard from her and she told me that she still hadnt resolved anything with the bank, so she will not sell the bike yet. I asked her why she didnt advise me of that; she said she didn't have to.

All I told Mrs. A.J. was that all I wanted was her word that she said she was going to work something out with me and that she would call me. I explained that A. J. that I wanted the motorcycle and that was willing to do business with her if not, she needed to tell me she couldn't work anything with me. She said that I was harassing her and then kicked me out of the store. I will not bring my business to this store any more or refer anyone. I felt humiliated!

dallas, Texas

This report was posted on Ripoff Report on 04/19/2008 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/plano-kawasaki-suzuki/plano-texas-75023/plano-kawasaki-suzuki-worst-customer-service-plano-texas-327365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Plano Kawasaki Suzuki

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

Our apologies that you were a victim of fraud

AUTHOR: Plano Kawasaki Suzuki - (USA)

It is unfortunate that you and Plano Kawasaki Suzuki both were victims of identity theft. This has long since passed but obvious that neither of us got a resolve to this situation and both of us lost money. This took quite a bit of time going through the court system to try and resolve the matter.

I am sorry that you made payments on a vehicle that you did not get to keep. It is always a good idea to see a title to a vehicle before any monies transfer to make sure of proper ownership. Obviously there was no title because this was a financed vehicle purchased by an identity thief who had stopped making payments. 

The bank did get the motorcycle back and charged us back for all fees including accessories installed and tax/ title fees. The motorcycle did not belong to us to be able to sell it to you. It belonged to the bank that did the financing. They picked it up and considered it a repossession. 

We both lost money and were both victims of the same thief.



Respond to this report!
What's this?

#2 Consumer Suggestion

A resolution

AUTHOR: Manwe - ()

Find out who the actual owner is by contacting the tax assessors office and get a hold of him, his wife, mother, landlord, etc. Also call Suzuki and let them know what happened. s**t rolls downhill.

Stop dealing with that woman who is the GM as she don't give a s**t.

Also file a complaint with the BBB and look up secretary of state website to see who the registered agent is and call him. File a complaint with the state on their license to do business.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?