• Report: #924896
Complaint Review:

Platinum Millennium Publishing

  • Submitted: Thu, August 09, 2012
  • Updated: Thu, August 09, 2012

  • Reported By: R — Antelope Valley California U.S.A.
Platinum Millennium Publishing
1025 CABIN HILL WAY Garner, North Carolina United States of America

Platinum Millennium Publishing Ty Cohen Music Contracts don't work Garner , North Carolina

*UPDATE Employee: We value our clients!

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I paid  $115.00 for contracts to download... that did not work. It was to include a CD of contracts to be sent and I never got it. I only had 48 hours to download the product before the passcode didn't work, because they said it helps stop fraud and people stealing the product. After multiple e-mails and phone messages left with them..... no reply. Finally he did send confirmation numbers saying he got my request, so he got them but never responded back. I would say if he had responded back with a real concern , I would say fine " send me the CD",  but it did not happen so I want a refund that I deserve as per your guarantee.

This report was posted on Ripoff Report on 08/09/2012 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/platinum-millennium-publishing/garner-north-carolina-27529/platinum-millennium-publishing-ty-cohen-music-contracts-dont-work-garner-north-carolina-924896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We value our clients!

AUTHOR: Customer Support - (USA)

Good day,

My sincere apologies for the delay in replying. I am so sorry that you were charged for a membership that you did not want.

We do offer our customers a YES or NO trial to our membership when they order certain items from us. You have the option of saying NO if you do not wish to join our membership program. We are totally transparent about it on our web page, and you are not forced into joining. Our membership program is packed with content that a lot of authors and writers such as yourself find to be extremely beneficial to them. We do offer you a free, 14-day trial to read the content, watch the videos, consume the newsletters and listen to the insider interviews. As stated on our website and within the terms, if the trial is not canceled after the free 14 day trial period, you are then charged for the membership, which you can still cancel at any time and receive a full refund. Again, this is not a membership that you are forced to take. IN fact, to be totally transparent on all of our order pages you will see a very visible: "No Thanks" option that will NOT put you into our membership, perhaps you overlooked it. Again, I am so sorry for this mistake and want to make things right with you in whatever way I can, including providing you with a full refund if you wish. I would like to try to make up for you not being satisfied and look forward to speaking with you and I hope you have a great day! Please reply here or reach out to us using any of the contacts means below; Please note that when leaving a voicemail or sending in an email or support ticket, depending on the day and time, it can take up to 72 hours to receive a reply from us.

We are open from 9 am to 9 pm Eastern Time Monday – Friday, Email: Support@platinumMIllennium.com, Toll-Free: 1-866-752-9968, Phone: 1-917-720-9874, By mail: Platinum Millenium, PO Box 644, Garner, North Carolina 27529, Kindest regards,

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