Report: #1373241

Complaint Review: Platinum Millennium Publishing

  • Submitted: Mon, May 15, 2017
  • Updated: Mon, May 15, 2017
  • Reported By: MarcoMom — Albuquerque New Mexico USA
  • Platinum Millennium Publishing

    Internet
    USA

Platinum Millennium Publishing Ty Cohen Online order scam - addding items to a purchase that were not selected Internet

*Author of original report: Partial refund received

*UPDATE Employee: We Value our clients!

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After listening to a webinar, I ordered a CD, authorizing a $7.95 shipping fee on my credit card. I DID NOT order any of the other many things that could have been checked.

 

My order was received in good time but with a $.99 sign included that I DID NOT check off on but it was charged as well on my credit card as a separate order on the same day as the original purchase.

 

Two weeks later my credit card has been charged AGAIN by this company for $67 for some unknown reason.

 

Avoid any dealings with this company!!!!!!!!!

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This report was posted on Ripoff Report on 05/15/2017 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/platinum-millennium-publishing/internet/platinum-millennium-publishing-ty-cohen-online-order-scam-addding-items-to-a-purchase-t-1373241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Partial refund received

AUTHOR: Carole - (United States)

Thanks to my report here to Ripoff, Platinum Millenium offered me a partial refund - partial since I didn't act very fast. I am satisfied with that. However, the sleazy advertising approach which caused the issue in the first place is still something to totally be avoided. If a product is that good, being straightforward should be enough - not setting out to trick people! So avoid, avoid, avoid.

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#2 UPDATE Employee

We Value our clients!

AUTHOR: Customer Support - (USA)

Hi, My sincere apologies for the delay in replying. I am so sorry that you were charged for a membership that you did not want. We do offer our customers a YES or NO trial to our membership when they order certain items from us. You have the option of saying NO if you do not wish to join our membership program. We are totally transparent about it on our web page, and you are not forced into joining.

Our membership program is packed with content that a lot of authors and writers such as yourself find to be extremely beneficial to them. We do offer you a free, 14-day trial to read the content, watch the videos, consume the newsletters and listen to the insider interviews. As stated on our website and within the terms, if the trial is not cancelled after the free 14 day trial period, you are then charged for the membership, which you can still cancel at any time and receive a full refund.

Again, this is not a membership that you are forced to take. IN fact, to be totally transparent on all of our order pages you will see a very visible: "No Thanks" option that will NOT put you into our membership, perhaps you overlooked it. Again, I am so sorry for this mistake and want to make things right with you in whatever way I can, including providing you with a full refund if you wish. I would like to try to make up for you not being satisfied and look forward to speaking with you and I hope you have a great day!

Please reply here or reach out to us using any of the contacts means below; Please note that when leaving a voicemail or sending in an email or support ticket, depending on the day and time, it can take up to 72 hours to receive a reply from us. We are open from 9 am to 9 pm Eastern Time Monday – Friday, Email: Support@platinumMIllennium.com, Toll-Free: 1-866-752-9968, Phone: 1-917-720-9874, By mail: Platinum Millenium, PO Box 644, Garner, North Carolina 27529, Kindest regards,

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