Complaint Review: Platinum Protection - Provo Utah
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- Author Confirmed
- Platinum Protection 549 E 1860 S Provo, Utah U.S.A.
- Phone: 866-3097442
- Web:
- Category: Security Services
Platinum Protection A Platinum Protection Victim Report Provo Utah
*REBUTTAL Owner of company: Platinum Protection NOT Platinum Protection Group out of Orange County CA
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A Platinum Protection Victim Report December 5, 2008
On Saturday, June 28th 2008 at about 4:30 pm, a young man named Dustin Riecan came to my home and told me I was chosen to receive a free one per neighborhood home security system.
Dustin called the installer. A few minutes later, the installer arrived and began installing the system. I questioned the Installer about his workmanship. He just ignored me and continued with the installation. After installing the system, he showed me how to arm it, but never tested the system before leaving around 1:00 am. After the installer left, Dustin informed me that I had to pay a $50.00 one-time installation fee.
After a few days of dealing with a literal head ache, I tried to arm the system and a voice came on saying my back door is not shut. It was shut and dead bolted tight. The poor workmanship of the installer made the system un-armable. I therefore, proceeded to cancel the service. I checked the cancellation note and found that it was already too late to cancel.
I thought it was a one-time installation fee, but after reviewing the paperwork with a magnifying glass, I noticed that there was a monthly fee of about $50.00.
I have been scammed and cause a great amount of stress. I have definitely learned a hard lesson about succumbing to the tactics and pressure of door-to-door salesmen.
I have talked to Platinum Protection and told them that their security system does not work. So I carefully removed all the security system equipment and placed it back into their original boxes and then placed them into a larger box.
I told Platinum Protection that I will send it all back to them and that I want nothing else to do with them. They told me they will take the home security system equipment back however, they will still try to collect for monthly no service.
I believe Platinum Protection is using deception, fraud, extortion, and racketeering to scam home owners.
Sincerely,
Daniel
Vancouver, Washington
U.S.A.
This report was posted on Ripoff Report on 05/08/2009 05:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/platinum-protection/provo-utah-84606/platinum-protection-a-platinum-protection-victim-report-provo-utah-450085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Platinum Protection NOT Platinum Protection Group out of Orange County CA
AUTHOR: Informer - (U.S.A.)
SUBMITTED: Saturday, February 27, 2010
Just for clarification, Platinum Protection (the alarm company) is NOT Platinum Protection Group, a professional Security Guard corporation out of Orange County California.
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