Report: #1008859

Complaint Review: Plaxo

  • Submitted: Mon, February 04, 2013
  • Updated: Mon, February 04, 2013
  • Reported By: Gary — Guttenberg New Jersey United States of America
  • Plaxo
    1050 Enterprise Way, Floor 5
    Sunnyvale, California
    United States of America

Plaxo charged credit card, didn't reply to emails or phone calls Sunnyvale, California

Show customers why they should trust your business over your competitors...

I signed-up for Plaxo for a month and was given a trial subscription.
Prior to 30 days, I cancelled the account, yet was charged $79.99 on January 24th.
I left a voicemail in a generic inbox and received no response.
I emailed and received automated responses.

Finally, I received this email:
As per our records, the Plaxo online account registered with the email address XXX*** was deleted on 04th February, 2013.
Once an account is deleted your address book records stored in our server are also deleted and all subscriptions canceled. Since you have already deleted the account, we would not be able to process the request for refund. Once an account is deleted, all information is deleted from Plaxo.
Please let me know if you have any further questions.
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