• Report: #1049583
Complaint Review:


  • Submitted: Thu, May 09, 2013
  • Updated: Thu, May 09, 2013

  • Reported By: nicole — Alabama
Internet USA

play.playphone.com unauthorized charges, no services rendered Internet

*General Comment: PlayPhone ripoff

*UPDATE Employee: Response from PlayPhone

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I just got off the phone with ATT asking about a mysterious $10 charge that has been on our bill for the past few months. I call about it every month to have it removed and ask different service reps to give me more information about the charges. They never told me it was a subscription and I didn't think to ask because I NEVER SIGNED UP FOR ONE.

I never recieve any conclusive information. Today, I had them remove it and block our phones from being billed by third party charges in the future (unless authorized with a private pin #). I didn't know we had that option before.

Short story; play.playphone.com has been charging my family $10/month. Their "services" were never asked for OR rendered in any way. I never recieved any texts or emails to any of our phonelines indicating that we had any kind of ringtone/gaming subscription. Complete and utter bullsh*t.

What a horrible scam.

I called the MMA to complain since I was unable to find contact information for play.playphone.com. After being on hold to give a complaint to a representive for several minutes, I was disconnected. Rather than call back and have it happen repeatedly, I decided to leave a report here. I hope this helps someone keep play.playphone.com stay OUT of their pockets.

Dispicable, disgusting company.


This report was posted on Ripoff Report on 05/09/2013 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/playplayphonecom/internet/playplayphonecom-unauthorized-charges-no-services-rendered-internet-1049583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

PlayPhone ripoff

AUTHOR: grs - ()

I agree with the original post. I starting having the same $9.98 charge in November on one of my phones. I never received any services. When I checked the charge is was for "PlayCredits" from Playphone Inc. We never received any services from this company, have none of their games loaded. I fully intend to file a complaint with the BBB about this sleazy company.

Note: I went into my AT&T account and turned off purchases billed to my account to prevent any other sleazy company from pulling this stunt.

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#2 UPDATE Employee

Response from PlayPhone

AUTHOR: Official PlayPhone Representative - ()

Dear RipoffReport.com,

PlayPhone is aglobal provider of mobile and social gaming and content via smartphones and tablets.

PlayPhone has an A+ rating from the Better Businness Bureau and has been accredited since 2007 (http://www.bbb.org/sanjose/business-reviews/internet-services/playphone-in-san-jose-ca-226800 ). PlayPhone is a two-time winner of Red Herring's Global Top 100 Award for global technology venture and mobile innovation.

The PlayPhone Social Gaming Network (PSGN) is a state-of-the-art cross-platform mobile gaming network, used by millions worldwide. PSGN lets you easily download mobile games, connect with your friends and play phone games. Most games are free to play and allow the player to purchase in-game items such as coins, chips, and power-ups.

PlayPhone has not offered the services mentioned - ringtones, wallpaper, and similar download offerings - for many, many years. Yet this website post was updated on May 9, 2013 -  as though we did.  Furthermore, PlayPhone has no control over the individual data messaging rates of a user's mobile carrier.  To the original poster, Nicole, we apologize that you had this experience and encourage you to email help@playphone.com if your issue is outstanding.

We kindly request that RipoffReport remove - or at the very least use a correct time stamp on this post - as you continue to make public inaccurate information about PlayPhone and our services, causing much confusion to consumers.

Thank you kindly,

Grace M

Official PlayPhone representative

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