Playster double billing rip-off artists whose "customer" service is condescending and rude. Internet

I signed up for the free Trial in september right before Irma struck my home in florida. I thought it would be good to have some audiobooks to listem to. downloaded several as part of the free trial. Didn't listen to any of them though because power and internet are required to play a title downloaded to your device.

After the storm, and things came back up. I started listening to the books I had downloaded. Listened to all of one, and started on a second before they changed the terms of the trial already in progress.

Rather than "Unlimited" access to their audiobooks during the trial, I made it through two books in two weeks, and was barred from listening to any more titles. Ok, fine. I liked the books, I was annoyed by the app, but the idea was worth investing in. So I log in, and agree to convert my trial to a full version membership.

Two days go by, they neither bill me, nor do they allow me to listen to audiobooks. So I message them asking them to cancel my request to upgrade to a full account, and decide to try to upgrade to a full account through the app, and apple app store.

Its slightly more expensive. But if it works, and I can finish my book then so be it.

I paid the 20$, started the full membership, and went on with my life. LIstened to maybe 3 more audiobooks. Then they bill me 15$.

It over drew my account. I had the cash, and caught the issue before I was charged OD fees. It was inconvenient. I'm trying to recover from a terrible storm. But I rolled with it, and emailed customer service.

They promised to refund the 15$.

Then canceled my account.

Supposedly the 15$ is on its way back into my account.

I'm dubious till it happens.

I waited a couple days, and decided to call customer service.

The woman I spoke to was very rude and condescending. asking questions, and then two words into the answer she would talk over me. This happend maybe five times before I told her that was unacceptable and that I wanted to speak with her manager.

She informed me that there are no managers, and if I want help I have to put up with her treating me basically however she chooses to.

She said that the company had treated the matter appropriately. that my account was canceled as it should ahve been, and if I wanted my 20$ back I should talk to Itunes. She can't control whether I have access to their service or not.

I said I really want to stay, I would rather just have access to your content again than the 20$. Just re-activate my account.

Sure can, but I am going to have to bill you a third time.

I lost it.

I hung up on her amidst promises to tell my story to the world.

DO NOT USE PLAYSTER!

Its not worth the aggravation. I've spent hours between emails, phone calls, and their social media page trying to get help, and I'm met with either stony silence or rude condescension.

I wish I had never heard of this terrible company.

All in all its only 35$. its just the time of it all.

Ken