I downloaded a free trial DiskInternals CD&DVD Recovery program that identified deleted files from a CD-RW disc. I then purchased the rest of the program from Plimus to recover the files. The program was inoperative, crashed with a "hung module", and locked-up my computer. I deleted the program, informed technical support and requested help. No technical support was received, so I requested a refund. All I ever received back from Plimus were enept comments. They even edited some of my comments, and refused others by using a "drop down" which read, "Comments can be in English only" A copy of their "Refund Request Comments" follows:
Refund Request Comments
Date created User Comments
12/13/2007 06:30 Customer Comment: Reply to the software vendor - Problem information has already been sent (see below).
12/12/2007 23:05 Vendor Comment: Reply to customer - "numerous problems evolved" Describe your problems here (you can add the screenshots via regular email). We'll try to help. We are not responsible for the e-mail delivery in case your e-mail server blocked our messages.
12/12/2007 04:57 Customer Comment: Reply to the software vendor - Refund the money. Your program does not work. Your technical support is non-existant.
12/11/2007 05:28 Customer Add comment - I have not received any correspondence from your organization, in the past four days, regarding your inoperable program, or a refund. My future correspondence will be directed to law enforcement officials, financial institutions, and consumer advocates.
12/07/2007 05:14 Customer Add comment - The following statement was sent to Plimus and Diskinternal on 5 December, 2007. All messages received in the past six days have been reviewed, none of which came from technical support. Just refund the money. Dear sir, The attachment confirms my purchase of a DiskInternals CD&DVD Recovery program, on Monday night, 3 December, 2007.
After downloading the program, and entering the license Key, numerous problems evolved which finally caused my computer to lock-up and crash. I deleted the program the following morning, and informed Plimus support of that problem, and the following: 1. My Microsoft XP computer "Task Master" indicated sporadic indicators of the program "Not Responding". This happened about half the time while trying to recover some deleted files from a Maxwell CD-RW. 2. Computer Management, Event Viewer, Application indicated, "HANGING APPLICATION, DISCRECOVERY.EXE, VERSION 188.8.131.52, HANG MODULE HUNGAPP" I requested technical support, and as of this time have yet to receive a reply.
Tonight, I twice downloaded your test CD&DVD Recovery program, but still had the same "Not Responding" and "Hang Module" problems. If this incompatibility between your program and my computer cannot be rectified, obviously, I would like a refund.
12/06/2007 23:32 Vendor Comment: Reply to customer - Probably you can't receive our messages, check your spam filter. Redirect the message with your problem here, we'll try to help.
12/06/2007 18:36 Customer Troubles operating the software: Troubles operating the software - After correspondence with technical support numerous times, no reply was ever received. Program is inoperable.