Report: #743545

Complaint Review: Plymouth Direct

  • Submitted: Tue, June 21, 2011
  • Updated: Tue, June 21, 2011
  • Reported By: Annette — Royersford Pennsylvania U.S.A.
  • Plymouth Direct
    425 Stump Road
    Montgomeryville, Pennsylvania
    United States of America

Plymouth Direct - Ordered Fast Brite - Double Billed for Shipping - Montgomeryville, Pennsylvania

Show customers why they should trust your business over your competitors...

I ordered one set of the Fast Brite product online. The price was $10.00 plus $7.95 for Shipping and Handling. The company's website has a Buy-One-Get-One-Free Offer where you get two (2) sets for the price of one. When you make the purchase, you automatically get the 2nd set. You have no choice; you cannot just buy one set.  The trick is that they charge you twice for S&H!!!  They do not make this clear at all on their website.  You are led to believe that your credit card will be charged $17.95, but when your payment is processed, your credit card is charged $25.90 ($10.00 + $7.95 + $7.95). 

The company is very deceptive in how they process orders online. You enter all of your personal information and credit card info on one pop-up screen. The screen does not display the total that you will be charged before you place your order. Once you click submit, there is no going back - your credit card is charged. There is no confirmation page where you can review your order and see the amount you will be charged.

I received both sets of the product in one very small box (the bottles are very small - 2 oz.), so there was no separate shipping of the second set and no need to charge an additional shipping charge.

This is definitely a rip-off!

I have not tried the product yet, but if it does not work, I am definitely sending it back. Their website states that they have a 30 day money back guarantee.
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This report was posted on Ripoff Report on 06/21/2011 01:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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