• Report: #963309
Complaint Review:

Plymouth Direct

  • Submitted: Thu, November 01, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: trp76262 — Roanoke Texas United States of America
Plymouth Direct
North Wales, Pennsylvania United States of America

Plymouth Direct - Harriet Carter Credit card fraud when striving to buy Instant Trainers leashes North Wales, Pennsylvania

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On September 16th, 2012, I saw a TV ad for Instant Trainer leashes. I thought they might help me out with the two, large rescues I adopted, as I have fibromyalgia, and they are hard to walk on a leash. 

I went online and ordered the leashes; which with shipping costs were to cost me $25.90. When I received my order confirmation, the company had charged $51.40 to my card!!!  I immediately contacted the company, via the customer service address, complained and cancelled my order. I have email confirmation on this order cancellation.

On November 1st, 2012, I checked my bank account and saw that Plymouth Direct charged me for $51.40 today!  Six weeks after I cancelled the order they charge me??? This is entirely unethical. I talked to their customer service who was clueless and supposedly the charge is going to be reversed and order cancelled as of today. I will alert my bank as soon as this order comes out of pending status. . [continued below]....

Never, have I seen a company so blatant in their attempt to rip a consumer off. First, the charge was not for what it should have been and secondly) this order had been cancelled on 9/16/12. 

Buyer beware. I'll keep ripoffreport.com informed if I do not see a credit on my account within days.

This report was posted on Ripoff Report on 11/01/2012 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/plymouth-direct/north-wales-pennsylvania-19454/plymouth-direct-harriet-carter-credit-card-fraud-when-striving-to-buy-instant-trainers-963309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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