Report: #391554

Complaint Review: PNC Bank N.A

  • Submitted: Sat, November 15, 2008
  • Updated: Sat, November 15, 2008
  • Reported By: Germantown Maryland
  • PNC Bank N.A
    Germantown, Maryland
  • Phone: 888-762-2265
  • Web:
  • Category: Banks

PNC Bank N.A Excessive bank charges for even authorizations still pending Germantown Maryland

*Consumer Comment: Debits before credits...

*Consumer Comment: Don't expect any difference

*Consumer Comment: Standard Practice In the Industry

Show customers why they should trust your business over your competitors...

After trying PNC Bank over a 12 month period with my personal and business checking accounts, I find their bank fees to be pretty odd.

After having to actually send an email to the CEO (you can find any CEO name on the company financial page, and use the email format for that company), I finally got that $300 they promised for opening a merchant account for the processing of my business credit card transactions. Then we got into several visits to the local branch on fees being charged to my various accounts. The latest "schemes", which can result in potential fees being charged against your checking account are: at night, they would process debits (withdrawals) before your credits (deposits) resulting in your account going into overdraft most times. The next issue, which I find grossly disturbing, they would charge you a service charge if there is a PENDING debit card authorization on your account. Some merchants would just run an authorization on your card to see if it's valid (gas station, hotels, etc) before actually charging you the final amount tendered. However, PNC Bank would use that pre authorization still in pending status as a purchase, and charge you an overdraft fee if your available balance at the time was less that the pending authorization.

We are now moving all 4 of our accounts to another financial institution, as we truly gave PNC Bank a try, but they've started to introduce more of these rogue service fees.

Germantown, Maryland
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This report was posted on Ripoff Report on 11/15/2008 10:19 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Debits before credits...

AUTHOR: Edgeman - (U.S.A.)

Most major banks process that way and there is nothing inherently wrong with that. If you think about it, it wouldn't cause an account to overdraft assuming that the owner didn't spend more than the available amount of funds.
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#2 Consumer Comment

Don't expect any difference

AUTHOR: Robert - (U.S.A.)

A majority of the banks have started to treat "pending" transactions as a purchase. Yes it does not make sense to be hit with fees when you didn't spend that much, but it is legal. So do not think going to another bank will solve this problem.

If you use your debit card it is your responsibility to account for this and make sure you have enough money in your account to cover the "pending" amount. For gas stations they only do this if you pay-at-the-pump, if you go inside this does not occur. For Gas Stations pay-at-the-pump you can estimate about $75 to be held, resturants will generally do 20%-25% over the bill to cover any possible tip, and hotels could be anywhere from $50-$500 per night(depending on the hotel).
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#3 Consumer Comment

Standard Practice In the Industry

AUTHOR: Jim - (U.S.A.)

If you want to switch banks, that's up to you. But wherever you end up, you will end up having the same thing happen to you at your new bank. For starters:

1. Every bank has the right to post debits before any credits post. It's all part of the account agreement you signed - and will sign at your new bank.

2. All banks will charge you for reserving amounts against your available balance, even if the money isn't actually spent. The reason is that there is a prevailing assumption the money WILL be spent, and the only thing the bank waits for is the authorization from the merchant.

Your problem is not the bank. It's the use of your debit card. A debit card does NOT work the same way as a credit card, despite what a bank might tell you. The difference between the two is that your debit card accesses your bank account directly each time you use it. A credit card does not. So when you use your debit card to reserve your room at a hotel, it's as if you've just spent the money right there - even if you actually didn't. If you run a tight ship regarding finances, a debit card would not be your friend or an asset in keeping your ship tight.

If you stop using a debit card in the manner you're currently utilizing it, your problems should disappear - regardless of where you bank. You'll stop having problems with OD fees since your debit card causes most of those. Best of luck to you.
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