Report: #876968

Complaint Review: PNC Merchant Services

  • Submitted: Wed, May 02, 2012
  • Updated: Fri, November 02, 2012
  • Reported By: Ted — Macungie Pennsylvania U.S.A.
  • PNC Merchant Services
    Rt. 100
    Macungie, Pennsylvania
    United States of America

PNC Merchant Services Jeff Gregoris The salesman is a liar, as are all the others I spoke to. Macungie, Pennsylvania

*UPDATE EX-employee responds: I never Knowingly lied

*Consumer Comment: Worst Around.

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PNC Bank approached me as a friendly local bank willing to help small business people like me. They introduced me to their merchant credit card service salesman: Jeff Gregoris. I listened to the pitch and signed a contract without reading it (my fault) because it was the size of a book and would have taken a week to read. This was a "gotcha" deal. He assured me that there were no fees involved other than the ones we discussed. He's a liar. I was charged an annual "data processing compliance fee" of $99.95 by their processor Firstdata Corp. When I inquired about it, every person I talked to had a different explanation. They were all lies except for one. One lady let it slip that "the salesmen don't always disclose this fee". Also, if you complain about the fee soon enough, sometimes they will waive it or part of it. What a business model.
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#1 UPDATE EX-employee responds

I never Knowingly lied

AUTHOR: Jeff - (United States of America)

Please refrain from using my name stating that I am a liar. I am no longer an employee of PNC Merchant Services and haven't been for many years. I have always had great relationships with all my clients and have been well respected in the community.

I never lied about what the fees would be to any of my clients. PNC Merchant Services never charged the fee in question when you signed up for the service. PNC Merchant services may have changed what fees would be charged later in the service agreement but at that time the fee was not charged. I cannot be held accountable for something that the company decided to do later, possibly after I left the company as well. There is a reason I left the industry.

I understand you may be upset by what happened and I would be upset as well if it happened to me. Please refrain from using my name and calling me a liar. I truly feel bad that you think that I am a liar and I appologize that the company I represented at that time treated you that way but in know way did I knowingly lie to you.
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#2 Consumer Comment

Worst Around.

AUTHOR: Joshua Boice - (United States of America)

I do merchant services in the Erie/ western PA area via a company named central payment.  It's amazing on how many people get suckered by there own bank..   You are a proven example of how bank their ethics are for this end of the bank.   You think they are BBB accredited?   Yea, didn't think so, wonder why? They are one of my biggest contenders of people getting "Duped" by someone "they can Trust"..  Well, There are a couple ways out. that might be possible.    There not easy but can be done.  I can be reached at (((ROR redacted))) if you would like some more info how to get in their "loop holes"  out of getting shamed by a bank.

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