Complaint Review: P.O.D.S., Portable On Demand Storage - Internet
- P.O.D.S., Portable On Demand Storage www.pods.com Internet United States of America
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- Category: Moving Companies
P.O.D.S., Portable On Demand Storage PODS moving and storage PODS complaint monterey, California INTERNET
*UPDATE Employee: PODS Enterprises, Inc responds
* : Ummm
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I made the serious mistake of using PODS. I needed to move a bunch of stuff from Seattle to Monterey, CA. I did the move the opposite route using Budget Rental, but was thinking about using PODS since I didn't need to drive, and they could store our stuff while my wife and I hunted down a new place to live--her workplace set us up in a temporary living facility. Budget costed me on $500 including gas, and if I needed to rent storage, it would have costed me $40/month at a self storage facility. PODS was alot more expensive. Their storage fees are 104/month, and the entire transport costed $1500. My wife's workplace is covering the charge, so it was ok by me. Regardless, even with no real loss of $$ to us, using PODS has been an exercise in frustration:
1) They were late with their shipment, and it took over a week and a half for them to do the move! It only took me a day to do that move with Budget. I understand they have an economy of scale to work with, and they DID tell me that it was going to take 6 days, but those idiots got delayed before the weekend, and the 5 days ended up turning into 9.
2) They NEVER call you back. Almost NEVER. They never call you to let you know that your container arrived. They never call you back to address complaints. They will HOLD you hostage. It's the most weirdest customer service I've ever had to endure. Most companies will bend over backwards to keep their customer base. They need to, because you can easily go somewhere else. But with PODS, they HOLD your stuff in storage. And if you don't pay, or succumb to their flakey ways, they reserve the right to hold your stuff until you meet their demands. It's almost ungodly how terrible their customer service is. Case in point, I noticed that they charged me for insurance, when I specifically told them I did not want it. I said to take it off, and that I would like for them to confirm that they have taken it off. The PODS risk management team was supposed to call me back, and they never did. Their Platinum Service dept was supposed to have called me back 3 times to address previous complaints, and they never did. I don't understand this company.
3) It's such a pain in the a*s to get access to your stuff. You need to call it in a day before you need access. It's almost not worth the headache.
4) If you have important stuff, I wouldn't leave it in the PODS container.
Bottom line, don't use PODS. I've moved around many times in my life, and have always used UHaul, and Budget. Never had problems with em. PODS was by far the worst.
This report was posted on Ripoff Report on 08/29/2009 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pods-portable-on-demand-storage/internet/pods-portable-on-demand-storage-pods-moving-and-storage-pods-complaint-monterey-cali-487080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
PODS Enterprises, Inc responds
AUTHOR: Consumerresolution@pods.com - (U.S.A.)
SUBMITTED: Friday, April 02, 2010
Dear Msg,
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.
Thank you
consumerresolution@pods.com
(888) 776-7637 ext. 6303
PODS Enterprises, Inc.
The Best Moving & Storage Idea Ever.
#1
Ummm
AUTHOR: Susan - (U.S.A.)
SUBMITTED: Saturday, August 29, 2009
So you are mad because PODS cost more than haul and store your own stuff?
You said "if you don't pay, or succumb to their flakey ways, they reserve the right to hold your stuff until you meet their demands."
Sorry but it is the same at every storage place. If you don't pay the bill you dont get your stuff.
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