clearview, Florida United States of America
PODS not fair in refund compensation, process is long and tedious when you are pressed for time and money they took from you! clearview, Florida
orse choice ever. I chose pods figuring it was a well established big company. HORRIBLE. Moved from PA to CA and traveled a month. Got to CA to find out my stuff was never shipped. After waiting days for them to review the call to see if it was my fault or there's (since they accused me first) they find out its there fault and the guy never put in for a ship date. It was supposed to be there the last week of August. I find out its not there Sept 5th they then tell me it won't be here till the 21st! So I incur 400 dollars in receipts for needed interview clothes then they had the nerve to charge me 265 in a monthly storage fee while its in transit because they are late. A week later their customer resolution center calls me back (after I spoke with three people who were oh so sympathetic to our situation) to then tell me they are only refunding me the storage fee they accidentally charged me and refund my clothing receipt but nothing more. So I asked...is it fair that from the 11th to the 21st I couldn't move into my place because I refused to pay rent to sleep on my floor and have no stuff to cook food with? Is it fair we have been couch crashing all over cali trying to save money because I still haven't been refunded? Is it fair they never offered us even a freaking hotel room? Is it fair I was offered a job making 50k a year to start Tuesday but I cannot because my official college documents are in my pod? And is it fair I may lose the chance for that job? How is there only "I'm so sorry this happened to you" a fair business way to compensate stressed out people who just moved?Business ethics? Customer service ethics? Apparently my worth is only my debit card. Now I have to wait another weekend with no full refund yet or answer to my additional refund until Monday because they cannot issue the refund I was already promised unless they know if I am getting more. I will laugh if they try to offer me a hundred bucks...take the transit cost of 3500 and pay me at least half since you got my stuff here half assed.
I have submitted a complaint with the bbb and contacted the attorney general and I contacted pods media site with a forwarding letter to the CEO and bombed their Face Book site and I plan to continue warning people and writing their company and calling media until this is resolved. My entire adventure of moving cross country came to a hault when this happened. I'm down money and can't even start a new potential job and my bank is withering since the 650 promised can't be returned while they pursue further compensation
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