PODS Portable On Demand Storage Takes your money but doesn't deliver. Clearwater Florida

Made arrangements with PODS to move from Ohio to Colorado. I have been in Colorado for three weeks to find a job and an apartment. Called to make arrangements for delivery only to be told that the container was still in Ohio and that I should have called them to tell them to move the container. WHAT?! So I made the arrangements, paid them the money and then I should have called them to tell them to move the container?! Are you serious?! Do I need to drive the truck for them too? Now it's going to cost me nearly an extra $1800 dollars to stay at a hotel because they can't get my container to me until two weeks later all due to their incompetence and idiocy. Absolutely inexcusable.