In Oct 2007 my boyfriend and I both paid for a 6 month subscription to pogo.com. Pogo sent us both a confirmation email with a code to renew our subscriptions. Mine went through fine but when my boyfriend went to confirm his subscription they said his confirmation number was not valid. My mom used her debit card to renew both subscriptions for us and they didnt have any problem taking the money out of her account. I called the number listed for pogo and I and I emailed them about the problem. My mother called them also and sent them copies of the confirmation emails and proof of where they took the money out of her account, the response we received was " I'm sorry maam but WE DONT MAKE MISTAKES!!!" I said well obivously you do because we didnt get our subscription.
The woman I spoke to said my boyfriends confirmation number was issued to someone else and that there wasnt anything they could do about it, I asked if they could issuse him another number because it was obious that they issued the number to 2 different people and they said that was impossible. They gave me the other persons id name and I sent her an email describing the situation and come to find out she didnt even renew her subscription and was playing on my boyfriends subscription and wouldnt even help get the situation straightened out.
Anyway, its now time for me to renew my subscription again. I like playing the games but I refuse to let them have a chance of screwing us out of anymore money