We are reporting the early death of our 19" Polaroid LCD TV which we purchased from Circuit City in November of 2007. The poor set was only one month past its one year warranty. Did the ears of Polaroid and Circuit City executives turn red because they sensed a lot of four letter words flying their way? Oh dear!!!
Shortly after the initial shock of the death, I politely and patiently called the phone number on the service paper that came with the deceased LCD set. After being on hold so long that I was able to play several games of "Snood", a nice woman in Florida came on the line. She listened to my story and directed me to California where I was put on hold again.
After earning 300,000 points playing "Bookworm" a man came on the line. He hung up on me when I asked for his name! So at this point I know that I have a dead TV and Polaroid has some employees whose manners have also died!
After taking a bathroom break, I called again. Of course, I was put on hold again! This time, I played "Bejeweled" and racked up half a million points, another man in California came on. He said he had taken a report about the previous hang up, listened to the story of my TV's death, and then he directed me to be put on hold again. A quarter of a million points later on "Bejeweled" a woman came on the line. Again I explained the death of my TV. She said we could send them $140 and the TV and they would take a look at it. How sweet!!??
Both here and at other sites, I've been reading about other consumers having similar problems to mine. For me there no mystery as to why both Polaroid and Circuit City are in bankruptcy. I also know that even if they come out of it, pigs will have wings when we buy anything from them again. They have squandered my good will as I have squandered my money with them.
Clemson, South Carolina