Complaint Review: Polmedia, LLC - Seguin Texas
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- Author Not Confirmed
- Polmedia, LLC 425 Still Meadow Rd Seguin, Texas United States of America
- Phone: 1.888.765.6334
- Web: http://www.polmedia.com/
- Category: Video Stores
Polmedia, LLC PolskieFilmy No delivery, No refund, Untruth in terms of any commitments Seguin, Texas
*UPDATE Employee: Reply to received complaint
*Author of original report: Payment receved
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I have purchased some movies from this company via their website in February (for $50). Despite my numerous claims and emails and re-assurance the products will be delivered they had never arrived. The company claimed this was UPS issue, but when I tried to track my parcel using the consignment tracking number, I realized UPS has never received any goods. I asked for the refund which I was again re-assured to receive (in June). Now it's end of August, and I haven't received any goods. Nor have I received my money back. If you don't want to be robbed don't buy anything from them. This is just stealing money from poeple.
This report was posted on Ripoff Report on 08/22/2010 04:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/polmedia-llc/seguin-texas-78155/polmedia-llc-polskiefilmy-no-delivery-no-refund-untruth-in-terms-of-any-commitments-seg-633833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Reply to received complaint
AUTHOR: Polskiefilmy - (United States of America)
SUBMITTED: Friday, August 27, 2010
This order was sent by USPS from USA to Europe. Unfortunately the package was probably lost in transit and because of that accident the customer never received purchased goods. By today Aug 27 a full refund has been issued. We admit that it took too long and as a result of that we changed our policy regarding lost international shipments ( when any US shipment is lost or damaged the refund is always issued asap ) From now refunds will be sent without waiting for a resolution from the carrier to prevent such a situation from happening in the future. This is the only lost shipment that was reported to us in this year. We sincerely apologize for any inconvenience.
Polskie Filmy Customer Care
#1 Author of original report
Payment receved
AUTHOR: anonymous - (United Kingdom)
SUBMITTED: Tuesday, August 24, 2010
I have finally received my refund after I plased a complaint.
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