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Report: #1310787

Complaint Review: Pool Zone - Grand Island New York

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  • Reported By: Fred — Harvard Illinois USA
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  • Pool Zone 131 Industrial Drive Grand Island, New York USA

Pool Zone Extremely rude, unproffesional, will not communicate with customer Grand Island New York

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 On May 26th 2016 I ordered a 12ga solar cover for our pool. I did receive a confirmation on order which was a automatic response with no option to repley. 5 days went by with out any communication what so ever from company on status of order. I also paid an extra fee for fast processing of order since needed asap. My first response from company was that I should read the fine print where is states it would take 5-7 days to ship from factory. There site actually states 3-5 days. So waited another week with no contact on if or when item was shipped, actually two additional request from me went un answered. This is the first company I have dealt with that does not communicate with their customers on shipping arrangements and a schedule of when shipped and a tracking number so customers can follow there order to plan when to expect delivery.

  On about the fourth e-mail from me I received the order unanounced what so ever, I in turn re-emailed company to let them know I had finally received my order. Any made a strong suggestion for future customer service they needed to follow up with orders and provide shipping dates and tracking info. The response I received from there suppoet staff was so unprofessional I could not belive it. They actually told me to never order from them again and actually said they would block my account and neve sell me another product.

  This was so uncalled for I responded with that I would be contacting the B.B.B in N.Y. to report such an unprofessional aditude and be posting on all social media on the way they treat their customers. If this is how they run there business then I just hope the word will get out and the customer will determine there future.

  I will continue to not give them any favorable review any time I am talking to any friends, relatives, or public gatherings. I have never heard of of seen any such bad customer service in my life. I will also continue to post by reviews on them in the coming months and most likely years.

This report was posted on Ripoff Report on 06/10/2016 07:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pool-zone/grand-island-new-york-14072/pool-zone-extremely-rude-unproffesional-will-not-communicate-with-customer-grand-island-1310787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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