Report: #1035869

Complaint Review:

  • Submitted: Mon, March 18, 2013
  • Updated: Mon, March 25, 2013
  • Reported By: Victim of Vida — Williston Vermont
    231 71st St.
    Niagra Falls, New York
    United States of America Charlie Goss, Owner of Runs a Scam Operation!!! Niagra Falls, New York

*Consumer Comment: Love These Guys!

Show customers why they should trust your business over your competitors...

I find that I have the exact same story as 15 other consumers (and for every one complaint there are likely a dozen more so this company is up to almost 200). What I find sad is the owner is clueless as to the damage of poor customer care. I felt sorry for the nice woman who first tried to explain that they have no idea where their pool covers come from.

I could tell she knew that was a stupid thing to say, but had to because of her asinine boss. All this guy Charlie Goss - the owner - want to do is take your money. If you try to get any help if something goes wrong - he turn ugly, rude and belligerent. The guy needs serious help and he needs to find a real job or possibly go spend some time in jail. 

Next stop - the BBB and then the attorney generals office. This guy needs to be stopped ripping people off. Do we have enough for a class action lawsuit?
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This report was posted on Ripoff Report on 03/18/2013 06:01 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Love These Guys!

AUTHOR: Justbeingrealherepeople - ()

I have been using this company since 2005 for all my pool supplies. Last summer I bought a solar pool cover. Love the quality, and the delivery time was great! My pool has never been warmer, and the kids are happy! Will use them again and again!
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